437

Assign a device to a specific eero

I was recently going through my connected device list and noticed I have some of my devices connected to an eero which isn't the closest one to it.  Wouldn't it make more sense to bind a device to a specific eero?  For example, my Ring doorbell is maybe 10 - 15 feet from the closest eero but it is connected to one upstairs and further away.  Not sure if that would cause a QoS kind of issue but for stationary devices I don't see them moving from one eero to another (Nest products, Amazon Echo, Ring doorbell, etc.)

391 replies

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    • Limbo80
    • 2 yrs ago
    • Reported - view

    Wow just bought an eero ran into this issue within 5 hours. And saw that it hasn’t been fixed after 4 years. Taking it back and buying the Google one

      • Techguru
      • 2 yrs ago
      • Reported - view

      Limbo80 no one has this feature because the device chooses the WAP to connect to. You won’t be happier with Google, trust me. Simply place the eero further away from each other. This solved my challenge.

      • txgunlover
      • 2 yrs ago
      • Reported - view

      Limbo80 Clients choose what AP they connect to in Wifi.

    • Katzav
    • 2 yrs ago
    • Reported - view

    Any solution to this. I have a peloton bike in the basement, 2 feet away from basement eero connecting to the upper level eero and the streaming is poor. Restarting may help, but why cant we just force it?

      • txgunlover
      • 2 yrs ago
      • Reported - view

      Katzav Contact your client manufacturer.  Clients determine what AP they connect to.

    • Emkay
    • 2 yrs ago
    • Reported - view

    Not sure if there’s some learning that the network does over time but my issue seems to have resolved itself to some degree. TVs seem to work well now 

    • coreywatson
    • 2 yrs ago
    • Reported - view

    Why not just allow us to block specific devices on a per router basis? Then the clients will only choose the routers they can connect to.

    • denniso_n33
    • 2 yrs ago
    • Reported - view

    I also am having trouble with sonos speakers/dystem dropping from the sonos app after a power outage or mesh reboot.  I find the speakers end up  connecting to different eeros and when that happens the sonos app reports it cant find the system.  Lots of restarting speakers and tinkering doesnt get consistent reliable operation.  Very frustrating, when the mesh restarts, devices will connect to whichever node is up first.  This seems to be an obvious conclusion.  Yes Drew, the devices wont seek their best access point so the order of eero startup becomes important.  That or a way to assign affinities. 

    • lzharrington
    • 2 yrs ago
    • Reported - view

    I have a new wired eero and no Devices are connecting to it.  It is the closest eero and I have restarted all the client devices near it.   

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello lzharrington ,

      Thank you for reaching out to us and welcome to the Community! We can help you troubleshoot to find out why your devices might not be connecting to this eero. I will send you a direct message shortly so we can get a ticket and start troubleshooting.

    • Som
    • 2 yrs ago
    • Reported - view

    Just got the eero 6 pro n came across this thread. Have not yet set up. Any idea is the connectivity issue discussed here was resolved?..the notion that a device gets onto the farthest eero goes against the wifi protocol.. or is it a new protocol?

      • txgunlover
      • 2 yrs ago
      • Reported - view

      Som What AP the client connects to is up to the client.  That's Wifi.

      • rexjak
      • 2 yrs ago
      • Reported - view

      txgunlover you keep repeating this point.  BUT you are probably aware that eero lets users block devices; all eero needs to do is allow users to BLOCK devices at the router level instead of globally; then if a device chooses to try to connect to a router for which it was blocked, it will give up on that connection and try the next one.  This should work!

      • txgunlover
      • 2 yrs ago
      • Reported - view

      rexjak Can you imagine how much extra support violating the wifi standard that way would generate?  Think about how many people would block devices completely from their network.  Who would try to block other eero nodes?  Despite being against the wifi standard, instead of griping about who is doing it correctly (eero) try contacting the device's manufacturer to have them improve their roaming code in their stacks... 

      • Emkay
      • 2 yrs ago
      • Reported - view

      txgunlover Why not just allow sub networks to be created?  So sort of like the Guest feature but you could assign a specific eero to be on that subnet that way all static devices in a particular location would only have access to that subnet.  This is clearly a solvable problem.  What I will note is in my case the problem has seemed to be less of an issue over time -- seems like there may be some feature that learns which eero is best to use.  It's not 100% but the TV I uses the most often almost has no issue connecting anymore -- the other TV which I use significantly less still has some issues so I wonder if there's some code that learns if a device is having issues and directs it to the right place

      • txgunlover
      • 2 yrs ago
      • Reported - view

      Emkay That wouldn't impact which AP it accesses at all... if you had additional "sub-networks" (whatever that is), they would still all be present on all the eeros.  Again, AP roaming is a longstanding problem for many devices.  Most top tier manufacturers don't have the problem (Apple being a notable but non-surprising exception).

       

      Ultimately allowing AP's to force a client to another AP is a security issue.  Poisoning a connection is a bad methodology... contact your manufacturer... complaining about your AP having a problem is like blaming a road builder for your car not running.

      • tcaleb46
      • 1 yr ago
      • Reported - view

      txgunlover Ok, so I will complain to the manufacturer of the devices I am connecting to it. Amazon, fix the problem. And it should be easy as Amazon owns Ring, and Eero, and there is my problems. My Ring devices fade all over the devices, not the closest. So, Amazon, fix the problem.

    • Maw7642
    • 2 yrs ago
    • Reported - view

    I’m having the same issue. My TV is literally 2’ away and still connects to the furthest router. 
     

    please create the ability to block devices on a per router basis. My static devices DO NOT reconnect to the closest device when I do a hard reboot or wifi reset.. security devices, light bulbs, echos.. so many are having issues and always seem to connect to the farthest router. 
     

    At this point, if this isn’t resolved I’ll need to replace the eero system.

    • Emkay
    • 2 yrs ago
    • Reported - view

    Hi Eero could someone provide an update here? I think this has been under consideration for a long time but curious if there's an issue that's preventing implementation or if it's just in the queue 

    • andybee113
    • 1 yr ago
    • Reported - view

    Whenever I have a slow device (like a shoddy Alexa video call, or a ring device that just won’t show me a live preview), I always check the eero app, and I see that the device is somehow trying to connect to the eero furthest away from it. These are all Amazon devices (from subsidiaries), so it’s not like they don’t know how to efficiently connect with one another. The only way to “force” a device on another eero is unplugging the errant eero that it is connecting with. I sincerely hope this is on the roadmap somewhere, as it would help me easily troubleshoot this common issue where devices connect to the wrong eero.

    • JohnE54
    • 1 yr ago
    • Reported - view

    Four years and still no ability to assign a device to a specific eero.  Must be a limitation of mesh networking.  In my case it seems to have gotten worse.  My 4 Harmony Hubs now seem to have an affinity to roam and at random connect to the weakest eero. In my case the gateway, and then cease to function.  They didn't behave this way until I added two additional hubs, now disconnected, but the problems remains.  Reserving their IP address did no good.  Wonder if Obri mesh system has the same issue?

    • kdreuther
    • 1 yr ago
    • Reported - view

    Any update on this, eero? This has been going on for years now and requested over and over again!

    • HomeUser
    • signonmail
    • 1 yr ago
    • Reported - view

    Just weighing in. This seems an essential feature for optimal use of ANY mesh system. I have the SAME problem - internet devices connecting with other than the strongest eero signal. The wreaks havoc when it is a streaming device. Please let us have this one (or update us one the situation)?

      • HomeUser
      • signonmail
      • 1 yr ago
      • Reported - view

      EMH56 P.S. Blocking devices on a per router basis seems like it would be doable and an elegant solution. 

    • ryien
    • 1 yr ago
    • Reported - view

    Unbelievable that there is no recent response or update from EERO Support on this... that's just not a customer centric way of doing business.

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