437

Assign a device to a specific eero

I was recently going through my connected device list and noticed I have some of my devices connected to an eero which isn't the closest one to it.  Wouldn't it make more sense to bind a device to a specific eero?  For example, my Ring doorbell is maybe 10 - 15 feet from the closest eero but it is connected to one upstairs and further away.  Not sure if that would cause a QoS kind of issue but for stationary devices I don't see them moving from one eero to another (Nest products, Amazon Echo, Ring doorbell, etc.)

391 replies

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    • DKMI
    • 5 yrs ago
    • Reported - view

    I just bought and installed 2 eero's plus 2 eero beacons.  My basement Roku is bypassing a basement beacon for an upstairs eero that is also horizontally farther away (in addition to the obvious vertical distance).  I rebooted the Roku and the situation continued as such.  Further, when I went next to the Roku with my phone, my phone continued connected to the upstairs eero thus bypassing the basement beacon as well. 

    As a separate problem, my home computer so happens to be about half between two first floor devices. My Internet connectivity was dropped while working then I noticed that the computer switched from one device to the other.  

    This is also pretty frustrating for the price tag as the whole purpose of my purchase was to get this seamless pass-off from one device to the other throughout the home.  At first blush, I'm not sure whether I improved or not from my previous powerline adapter solution.  

    Certainly, the feature being discussed here would be extremely helpful.

      • Drew
      • 5 yrs ago
      • Reported - view

      DKMI Thanks for taking the time to comment, and welcome to the eero Community Forum! We absolutely appreciate your interest in this feature, and we'll continue to consider its implementation!

      In the meantime, we'd be more than happy to help troubleshoot with you to determine why your devices seem to be choosing sub-optimal eero connections and help improve the smoothness, seamlessness and stability throughout the network. If you haven't yet, please give us a call at 877-659-2347 or shoot us an email to support@eero.com so we can work with you a little more closely to gather information and come to a resolution!

      Thanks!
      Drew, eero Community Team

      • Imatjen
      • 2 yrs ago
      • Reported - view

      Drew is there a solution?

    • UtterButter
    • 5 yrs ago
    • Reported - view

    I would like this feature also.. Especially for devices that don't like mesh.

    • bdplatt
    • 5 yrs ago
    • Reported - view

    As another example of why this is necessary, I have four Roku Sticks in the house. Whenever the Eero’s reboot (they get a firmware update, I’m testing something for support, power outage, etc) all the Roku’s end up connected to the primary Eero, which is not the best choice for any of them.

    it ends up meaning that every few weeks my family thinks the network sucks because tv does t quite work right. I start troubleshooting, realize the problem, and reboot all the sticks.....

    • Mike_K
    • 5 yrs ago
    • Reported - view

    +1. I have the same problem with Ring doorbells that others have posted. There is a Beacon 8' away yet it connects to something much farther away. Smoke detectors, sprinkler controllers, thermostats, etc don't move around the house. So an ability to pin them to a specific eero would help ensure they are getting the best wifi possible.

    • PhoenixRevived
    • 5 yrs ago
    • Reported - view

    Let me chime in to support this request as well. I have 4 Reolink cameras and a Ring doorbell near the front of the house. I have 4 eeros and 1 beacon. Whenever the network restarts (e.g. because of eero update), all these devices connect to whichever eero boots up first - usually the one furthest away. I have 50+ connected devices in my home (about 10 traditional and 40+ IOT). It is impractical to reboot all of these clients every time the Eero network restarts (specially if it happens when I am not there). In the case of the Reolink cameras, usually the ftp server starts getting errors because of the weak signal.

    One solution would be waiting for all Eeros to boot (potentially elongating boot time) and then synchronizing on starting the connection process, which would guarantee that the nearest Eero was up and running when the client attempted to connect.

    But, as the OP requested, it would be ideal to be able to lock a client to an eero node.

    With the ramp up of IOT, this problem will only get worse.

      • PhoenixRevived
      • 5 yrs ago
      • Reported - view

      I had really expected some update from Eero since I posted this 3 months ago. This has developed into a major annoyance now as my fleet of IOT devices has increased. I now have 8 video cameras to monitor the areas around my house and it is a royal pain in the a** each time the Eero mesh reboots - usually because Comcast modem has to be restarted or because Eero updates its software. Whenever this happens, I have to physically restart each camera for it to connect to the nearest of my 5 Eero nodes, instead of the first Eero node that restarted - invariably the one farthest from it!

      If my 30-day return period hadn't expired, I would have returned my expensive Eero mesh, which has the benefit of whole house coverage, but with the disadvantage of not being able to force stationery device connection to specific nodes. My conclusion is that a mesh is wonderful if you are moving your device from room to room, but can be an annoyance for stationery IOT devices. 

      I suggested several ways that this problem could be addressed. It would be great if Eero could let us know if they are implementing any of them (or some other solution). Otherwise, my only option seems to be to buy additional APs and connect each of them to the ethernet port of each Eero node and have the cameras connect to the APs instead of the Eero nodes. This basically doubles my costs and disables the benefit of mesh networking. 

      A shame for a problem that can be solved with software.

      • killercams
      • 5 yrs ago
      • Reported - view

      PhoenixRevived I raised concerns over a year ago. Nothing but generic pretyped replies. They’re making the $$$ so they couldn’t care less. I laugh every time I see new complaints being posted, knowing good and well you will get the obligatory “thanks for your concerns, I’ll be sure to take this information to my team for review” lololol

       

      what a joke! Bet you they delete this comment too. Wouldn’t be the first time. They hate my honesty! 

      • PowayJon
      • 2 yrs ago
      • Reported - view

      PhoenixRevived agreed....I too would return if I could...not much of a mesh system if it doesn't use the mesh to it's fullest

    • Tazzman
    • 5 yrs ago
    • Reported - view

    +1, for all of the same reasons already mentioned.  I've also noticed my ethernet connected devices jumping around on my 3 eero (ethernet backhaul) setup... not sure how/why that happens!  Loving the system so far :)

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      Tazzman thanks for reaching out and for your feedback on this request!

      As for your Ethernet-connected devices jumping around, have you contacted support yet? That shouldn't be the case, so we should definitely take a look. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

    • ashkelamy
    • 5 yrs ago
    • Reported - view

    Jeff,

     

    This issue has been reported by dozens and dozens of people 10 months ago on this thread.

     

    thanks

    • enthusiast
    • kodyaten
    • 5 yrs ago
    • Reported - view

    I’m having the same problem!!!! I reall hope this will be fixed! I love eero!

    • mzman
    • 5 yrs ago
    • Reported - view

    I've noticed something that might be a cause for incorrect assumptions in this thread, but also potentially a source of bugs within the Eero system. I'm writing because I know I have the issue in this thread, where devices connect to a sub-optimal Eero on network restart, then won't switch to a better Eero as it comes back online. Nonetheless, the below might be helpful or informative.

    I use a wifi analyzer app for on my phone, which shows which Eero I'm connected to. The Eero app often shows my phone connected to a more distant Eero that would make for a poor choice, whereas my Wifi analyzer app seems to show the correct one that I'm actually connected to. My wifi signal strength (on the phone) and speed test agree with the analyzer app (good connection, fast speed, for a nearby Eero). It seems the Eero app is simply wrong or using old information. Interestingly, it shows that the connection to the distant Eero unit is poor, which would be correct, if it were actually connected to that one.

    These errors seem to occur even after power-cycling, as I've found with my IP cameras when I power-cycle Eeros to attempt to get a better connection.

    As I mentioned, none of this is to disagree with this feature request or deny that it would solve problems. I just want to highlight that you can't always trust what the Eero app is telling you. It also might be useful to the Eero team to know that the app doesn't always even know where devices are connected, so any attempt to manage connections by power-cycling or any other approach is compromised.

      • PhoenixRevived
      • 5 yrs ago
      • Reported - view

      mzman At least in my case, no such incorrect assumption exists.

      I have 4 Reolink wifi cameras, spread around the outside of my house, that display the signal strength on the monitor, so I am not depending on Eero to tell me how strong the signal is or to which Eero node each one is connected - it is obvious that it is not the nearest one by the signal strength displayed.

      When I restart the Eero network, the cameras glom onto the first Eero node that restarts. This is almost never the one that is closest to the respective camera. The only solution to this situation is to restart all of the cameras each time the Eero restarts so that they each make a new connection request and get the Eero nearest to each of them. This is a less-than-ideal solution as you can well imagine - as I have to get a ladder to go reset each camera.

      The potential solutions I see are:

      1. Assign fixed devices to specific Eero nodes (like Reservation).

      2. Wait for *ALL* Eero nodes to restart before responding to *any* connection request. This would ensure that the nearest one would get the connection.

      3. Periodically check if the client device is closer to a different Eero and reconnect to the closest one. I don't know if this is possible without client participation, and will probably have some undesired side effects with roaming clients.

      #2 may be the easiest to implement (e.g. by hiding the SSID until ready), but has the potential of prolonging restart time - but it already takes over a minute, so the increment may not be noticeable.

      • mzman
      • 5 yrs ago
      • Reported - view

      PhoenixRevived Good summary of solutions. Your #1 is the cleanest solution from my perspective, but I don't know what it takes to implement something like that, or its limitations. Your #2 seems dangerous unless there's a failsafe. If an Eero has a failure, it would presumably cause the whole network to cease functioning. There would need to be a "I've waited long enough" override.

      • PhoenixRevived
      • 5 yrs ago
      • Reported - view

      mzman Easily overcome with a timeout period.

    • Keeloid
    • 5 yrs ago
    • Reported - view

    I have a Yamaha receiver that only supports 2.4 GHz and have found from experience that AirPlay only works without pauses when the receiver connects to an eero that is farther away but has a "line of sight" through a wooden floor and, perhaps more pertinently, typically has few devices connected to it. I'd love the ability to flag a specific eero as preferred for an individual device. 

    • Jcresgy
    • 5 yrs ago
    • Reported - view

    I too have also experienced many of these exact same issues and think that a feature to permanently assign a device to a specific eero would be very beneficial. 

    • James_White
    • 5 yrs ago
    • Reported - view

    I would like to second the request to have the ability to assign devices to a specific Eero. I have experienced slower connection speeds running 3 Eero pro's than with running just two as I feel devices are trying to connect to a unit which is not closest. i.e. I would like to assign all of my entertainment devices to pull from the unit next to them not an upstairs unit. I would like my office devices to pull from the unit in the office, etc. Thank so much

    • James_White
    • 5 yrs ago
    • Reported - view

    Picture 1: wired into remote Eero = 126 Mbps

    • James_White
    • 5 yrs ago
    • Reported - view

    Picture 2: Wireless to Eero = 70 Mbps

    • James_White
    • 5 yrs ago
    • Reported - view

    Picture 3: Disabled and unplugged Eero = 126 Mbps

    • James_White
    • 5 yrs ago
    • Reported - view

    Obviously seems like a connection issue with which Eero device is trying to connect to? i.e. 2 Eero Pro's are providing better signal than 3 but when I connect direct to 3rd all works well. Having the ability to assign which device to which Eero may help fix this problem.

Content aside

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