437

Assign a device to a specific eero

I was recently going through my connected device list and noticed I have some of my devices connected to an eero which isn't the closest one to it.  Wouldn't it make more sense to bind a device to a specific eero?  For example, my Ring doorbell is maybe 10 - 15 feet from the closest eero but it is connected to one upstairs and further away.  Not sure if that would cause a QoS kind of issue but for stationary devices I don't see them moving from one eero to another (Nest products, Amazon Echo, Ring doorbell, etc.)

391 replies

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    • Goze211
    • 7 mths ago
    • Reported - view

    This is an issue that is near and dear to my heart and needs to be resolved or I’ll have to find another system to fit my needs. I have dozens and dozens of things connected to my Eero system but one thing in particular, my Xbox Series X console, is hungry for data. Where the gateway Eero is connected to my  router is about 10 feet away, just above in my bedroom. When playing online I get lag sometimes, which I’ve never had this problem before with a Nighthawk router. When I get I lag I go to the Eero app and every time it shows that the Xbox has chosen to connect to the kitchen or den Eero extenders that are 20-30’ away. It ticks me off. So I have to disable the kitchen and den to force to the Xbox to connect to the gateway and the lag is solved. Until, of course, it disconnects from the closest Eero and connects to one that is farther away and has a slower signal. This is really really dumb. I know the technology exists to fix a MAC address to a certain gateway or extender. Let’s get this done. 

      • Gadget Enthusiast
      • imjoey
      • 7 mths ago
      • Reported - view

      Yeah seems quite dumb on their end that they can’t get this done… but I just installed a 48 port switch in my basement and wired my whole house with Ethernet through my walls with wall jacks. Now everything that can be wired is wired including both of our xbox consoles. 

    • bgpictures
    • 6 mths ago
    • Reported - view

    We have two eeros. The first one has an ethernet source and phenomenal read/write speed. The second extends the signal to a remote room with not quite acceptable speed (very old apartment with thick plaster walls reduce the wifi signal greatly). When my laptop connects to the first, I am able to do the kind of (Vimeo) uploads I had in mind when I purchased fios/eero. When my laptop switches to the remote eero (without moving the laptop) speeds are unacceptable. If I remember to "reset" the remote eero via the app before an upload, I can force my laptop back to the main eero for a few minutes and get a good upload. Once the remote is back online, it sucks my laptop away from my desired eero... and it sucks that this is a years-old known issue. Please prioritize a fix. Any workarounds? Thanks.

    • adhaas85
    • 6 mths ago
    • Reported - view

    I can't believe this isn't a feature. I just tried to do this and was shocked to realize this isn't possible. And this topic was posted 6 years ago? This is clearly abandonware for Amazon.

    • patient_turtle
    • 5 mths ago
    • Reported - view

    I’d like to bump this issue. I created an Eero account just to do so.

    The computer in my workroom was connected to the Eero in my workroom and everything was working fine. Then I moved the Eero in the bedroom, which is next door to my workroom, so we can have wifi outside. After this my computer connects to the bedroom Eero because it is technically closer to that Eero, but there is a wall between them so it cannot secure the connection and will not work.

    I’d like to select the Eero in my workroom to connect with my computer. As a hopefully temporary workaround, I am restarting the bedroom Eero every time I use my computer.

    Please resolve this issue. For every customer commenting on this message board here, there has to be many more frustrated customers who don’t have Eero accounts to make comments online. Other than this issue, I think the Eero is a great product.

    Thank you.

    • twhiting9275
    • 5 mths ago
    • Reported - view

    6 years later and this is STILL not addressed? Good LORD, what are we overpaying you people for?

    These devices are some of the most expensive on the market, and the company behind them just doesn't care to keep up to date with the needs of it's customers? Ridiculous

    Allow us to assign devices to specific eeros already. It's not that hard to do.

    • Klopec
    • 5 mths ago
    • Reported - view

    I’m shocked this is a 6-year old issue, I’ve had Eero extenders for about 8-9 months and I’m dying for this feature. In 2023 this seems like a no-brainer! Please, Eero, find a way to make this happen!

    • frank_espanto
    • 5 mths ago
    • Reported - view

    Does anybody know how to forward these messages to the CEO of eero?  Maybe the CEO will care about their unvalued customers.  Eero Support doesn't seem to care.😡

      • Gadget Enthusiast
      • imjoey
      • 5 mths ago
      • Reported - view

      frank_espanto ha that would be Jeff Besos since they are owned by Amazon. 

      • frank_espanto
      • 5 mths ago
      • Reported - view

      imjoey That would be interesting.  I wonder if Jeff Bezos would answer if he received these messages?  I bet it would get blocked/censored even before it gets to him!

    • lcajosh1
    • 4 mths ago
    • Reported - view

    Have a major issue with wireless devices connecting to the wrong eero it's causing havoc with my wifi.  I invested in 12 eero devices and my wireless system is worse now than when I was running 6 cheap routers!!! Makes no sense that you can not assign a mac address to a specific eero.  

    • Bvoy
    • 4 mths ago
    • Reported - view

    If TP Link can add this functionality then Eero should be able to do the same. https://www.tp-link.com/us/support/faq/3480/

    • lcajosh1
    • 4 mths ago
    • Reported - view

    That is exactly what I need, not sure why eero hasn't added this feature already.  From what I have read, their customers have been requesting this for years.  Totally regretting purchasing eero, going to see if I can return the whole thing.  

    • zvetro
    • 4 mths ago
    • Reported - view

    Bumping as well, this is awful

    • tcaleb46
    • 4 mths ago
    • Reported - view

    Because this request has not been implemented by now, it has prompted me to change wireless providers next year when I move. I WAS going to take my eero stuff with me, but I think I will just trash it and buy something with a little more flexibility.

    • eddieaoneill
    • 4 mths ago
    • Reported - view

    I guess we are howling at the moon here folks. No response on this issue in six years.. Clearly Amazon don’t care, Time to walk away, trash the eero and get something that works.

    • KIM.1
    • 4 mths ago
    • Reported - view

    I have a pc in my room. I also have recently put an Eero in my room to have a better connection for gaming. But it doesn't seem to connect to the one in my room and only connects to the one downstairs in my living room. I want to have it connected to the one in my room but I'm not sure how to do that.

    • tvrner
    • 4 mths ago
    • Reported - view

    Still an issue, forever an issue. I have two of the newest pros on opposite ends of my house. There is an arduino radio 6 inches away from one of them. It always chooses the far away node on power-up instead. Because of this, it struggles to fill the streaming buffer and playback stutters. If I uplug the far away node, the radio works perfectly, because it connects to the closer node and has better transfer speed.

    It's not an issue of eero nodes coming online at different times like some above. Eeros are both on when the radio is powered on, it just chooses the wrong eero. Doesn't really matter why it happens, any automated system will fail sometimes. Edge cases need manual overrides.

    Personally, all I need is a per-node blacklist. Let me ban specific devices from specific nodes.

    • stanaquil
    • 2 mths ago
    • Reported - view

    I also just created an account just to bump this issue. I've had this problem with eero for years though I have never escalated to creating an account since it has remained at the minor nuisance level. Now I'm trying to set up a network for my sister as well so it is becoming a problem for both of us. Unbelievable that such a basic request is still being ignored after six years. Very disappointed with eero on this issue.

    • eric4414
    • 2 mths ago
    • Reported - view

    I finally had enough of waiting forever to change a channel on the TV because the hub connected to the farthest EERO after they did their updates at night.  As well as many other IoT devices issues.   Switched over to another brand this weekend and everything works great now.  Very disappointed in EEROs for this lack of response.     

      • frank_espanto
      • 2 mths ago
      • Reported - view

       I'm sure you did your research on what brand to switch to.  As with Tom1720, I am interested on what brand you decided to go with.  At this point, ANYTHING IS BETTER THAN EERO, but curious what brand you went with!  Thanks in advance!

      • eric4414
      • 2 mths ago
      • Reported - view

       I went with Ubiquiti.  

    • eddieaoneill
    • 2 mths ago
    • Reported - view

    I’ve started to go after them on social media, anything is worth a try at this stage. Worst mesh system ever.

    • Aguster
    • 2 mths ago
    • Reported - view

    When was the last time anyone from Eero has responded to this this thread? Clearly sarcasm...A question that I already know the answer.  Based on there lack of response, we all need to face it, Eero has no desire to provide this functionality (a viable solution\workaround) while multiple other Mesh solutions (TP-Link Deco, Ubiquiti) have already done so.  I've done hardware development so I get it, but I also understand that customers really matter, so I am willing to give Eero the benefit of the doubt and give them the ability to respond (beyond their many years of basically ignoring it).  

    Hello, Eero Community Admin....are you still there and do you care enough to respond???

    • fate_razz
    • 2 mths ago
    • Reported - view

    I do not understand if this has been an issue for over 6 years why has there not been an update to allow you to select a specific router for a device to connect with? Especially since Eero is now being implemented to be boosted with Echo Devices. 

    • asiers
    • 2 mths ago
    • Reported - view

    Chiming in here - I signed up for a community account just to say this would be a really helpful feature. As was called out in other posts, power cycling some smart home items is a huge pain, and just designating a 'preferred' Eero would be great.

Content aside

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