RobN0569 You may just be lucky there. This morning I noticed that one of my Sonos speakers decided to connect to a different Eero again. I can assure you that I didn’t move the speaker. I’m not sure what causes this to happen, but being able to assign devices to specific Eeros would resolve the issues this can create, so I hope that this is in the roadmap.

If someone from Eero is monitoring these forums, it would be nice if he or she could comment on this. 

jamescmtaylor Yes, I suppose I was lucky. Unfortunately, my luck ran out quickly. My static units that never move have jumped to different eeros since my earlier message this morning. I am hoping eero techs are working on an upgrade. For me, the lack of assigning devices to a specific eero is my only concern/complaint, so far...

RobN0569 I couldn’t agree more. Fingers crossed :) 

Hi, Tela – Thanks so much for taking the time to share your experience, and welcome to the Community forum!

We definitely appreciate your thoughts and your interest in this functionality, and I'd like to assure you that it's something we're still looking at. I just wanted to take this opportunity to mention that the eeros actually don't decide which devices connect to which access point – it's entirely up to your devices to decide which eeros to connect to, and when to switch between eeros (in the case of non-stationary devices). If the main issue you're having is with stationary devices, then simply rebooting the devices or re-setting up their WiFi will almost always help them connect to the strongest, closest eero. If you continue to have any questions or concerns, we definitely encourage you to give us a call at 877-659-2347 or email support@eero.com and we can help you make sure your eeros are placed as optimally as possible to give the best signal to your devices!

Thanks once more for your valuable thoughts, and for being a valuable new part of our Community!

Kindly,
Drew, eero Community Team

Drew - We appreciate that Eero is looking into this, but I don’t understand how this problem can be blamed on all the other varying devices. This problem is happening with many devices from many different manufacturers, and only when using an Eero mesh system. We don’t read about this happening with other mesh systems. I’ve used other wireless access points where firmware updates announce fixes to these sorts of problems. A device on the network just wants to connect to the nearest strongest signal and doesn’t care. With Eero, the nearest strongest signal is there, but it’s as though the total opposite of “band steering” is happening, so instead of directing clients to 5GHz, Eero directs the clients to 2.4GHz. But what’s even more strange is that we all seem to notice the devices want to connect to the gateway Eero even though it may be at the opposite end of the home, and at 2.4GHz, even if it must bypass multiple other Eeros. This really looks like an Eero problem. 

diejoh Just want to add that although I'd like this functionality, my experience isn't like this. My devices don't seem to favor one Eero or another, and don't prefer the gateway.

My Ring devices are the worst, as they pick an Eero and then never try for a stronger signal. 

I can completely see how this is the device's fault, at least in my experience. That said, a clever way to work around dumb client devices would be much appreciated from the Eero team. 

mzman - true, I've also seen this happen as well. It's not always connecting to the gateway Eero, but it's not the closest Eero. In fact, right now my Nest Hello is connected to the 2nd closest Eero at 2.4GHz, when it could have a 5GHz connection mere feet away with less obstructions. 

diejoh 

diejoh .....one of the things about other systems like Velops is that they allow you to set up separate 2.4gHz and 5.0gHz networks.......then you can set up Nest Hello to the 2.4gHz network and all is good.....I know because I had that system......but I had continuous drop out and never got the range I get with the eero pro.......as long as my door bell connects and works, I do not mind but......I would like control over it or find a place in the house that it will consistently connect to 2.4gHz

ifermon - you're right, and a device is understood to be "dumb" and just connect to the first thing it sees. But the Eero, being a "system," is responsible for being smart enough to steer devices onto the strongest connection and to 5GHz. Eero is blaming the devices that don't care and saying the devices should somehow be smart enough to do all of that themselves. It's ridiculous.

This functionality shouldn't be something we want to manually manage - it should be automatic in the background. 

diejoh 

trevororiordan yeah I have also been seeing that same issue. My iPhone or another device will connect to a eero that’s much further away then the one it’s closest to. Doesn’t make a lot of sense. I think the Eero’s at the least need/should hand off any device to the closest unit. 

Thanks so much for sharing your concerns, imjoey and trevororiordan – and welcome to the Community, Trevor! Without rehashing too much of what's already been said in this thread, I just want to take this opportunity to thank you both for sharing your feedback and experience with us. While it's ultimately up to devices to decide both what access point to connect to and when to roam between eeros, rest assured this is something we're actively exploring so we can continue to make the eero experience seamless and satisfying. 

In the meantime, we hope you'll continue to reach out to support at 877-659-2347 so we can offer whatever assistance possible for the specifics of your home network. Thanks again so much for being valuable Community members, and enjoy your weekend!

Kindly,
Drew, eero Community Team

Drew Thanks so much for writing back!  Appreciate the response.