Assign a device to a specific eero
I was recently going through my connected device list and noticed I have some of my devices connected to an eero which isn't the closest one to it. Wouldn't it make more sense to bind a device to a specific eero? For example, my Ring doorbell is maybe 10 - 15 feet from the closest eero but it is connected to one upstairs and further away. Not sure if that would cause a QoS kind of issue but for stationary devices I don't see them moving from one eero to another (Nest products, Amazon Echo, Ring doorbell, etc.)
Obligatory bump. I'd love to get the mothership's thoughts on this because I have no idea why some static (non-moving) devices would connect to the eero all the way on the other side of the house instead of the one closest to it.
Whoa, I'm sorry tfederov ! I'm not sure how this request got past me.
I definitely understand the interest/need in such a feature, and I'll be more than happy to share this with our team.
With regards to what is happening, there is a chance that the static devices are connecting to the further eero after the system reboots. If those devices are within range of another eero, since they don't roam, they likely are latching to that eero as it may come online before the closer one. Since they are connected and won't be moving, they won't be looking to change.
One way to get around this is to reboot the client device. After coming back online, it should connect to the closer eero. I hope this helps!
Yep, I figured that's how they connect so far away. For what it's worth though if you've ever had the "pleasure" to have to reset a Nest Protect (I need an 8' ladder to reboot one of them, for example) or a Ring doorbell it's easier to kill their power at the breaker than to do it from the device which unless you know what you're doing it might not happen (I'm thinking my parents. :-) ) Appreciate the reply back!
Yep, totally! That's good experience feedback that I'll be happy to share 😉
FWIW...completely agree with this feature request. I have a number of non-roaming devices that connect to a sub-optimal eero. While the network boot issue may be one reason, it is not the only reason. For example, an Echo DoT occasionally switches Eero for no reason. I notice this because when I see the device in the app it jumps out as having only one bar connectivity. I look at it and see it's connecting to my basement eero rather than the 2nd floor Eero that is 20 feet away on the same floor.
I would Definitely like to be be able to bind non-roaming devices to a given Eero!!
Thanks for chiming in rwross 😬
That's great feedback! However, that is odd with it connecting to the less optimal eero after it has already connected to the 2nd floor one.
Is the Echo Dot directly above it? How is the connection strength of the 2nd floor eero to your network? Is there any chance it is dropping off from your network occasionally?
If you'd like, feel free to give us a call at 1-877-659-2347 or email us at firstname.lastname@example.org . We're more than happy to take a look.
Jeff C. Thanks for the response.
It's actually behavior I've noticed from time to time on other devices as well, but didn't want to muddy the waters with too many disparate examples.
I imagine you guys have some complex algorithms that are trying to optimize which Eero to connect to and whether to do so at 5Ghz or 2.4. To further complicate things, it probably considers how much bandwidth is going through a given Eero and whether it's better to switch to a distant one at 2.4 with 5 bars or stay with a closer one at 5Ghz with 3 bars...I've seen all that kind of switching behavior.
To your specific question, yes, the Dot is directly above the basement Eero. I'll try to sketch the topology of the 3 Eeros below:
If looking at the house from above:
If looking at house from side:
Office and Basement Eero are hard wired back to the gateway. The bedroom Eero is completely wireless but has 5 bars back to the primary Eero.
Hope this helps...
Just checking in. I've added quite a few more devices with more on the way (at 70+ now) and would like to try binding to specific devices rather than overloading one or two eeros. Maybe it's not an issue, not sure.
I am having the same issue. I have a long narrow house and my apple tv is at one end and my gateway eero is near the other end of the house with a beacon in between. I was expecting the beacon to pick up the connection. Instead the gateway is picking up the connection, but with only 3 bars signal strength. It would be nice if i could allow just the beacon to connect to the AppleTV.
I added a beacon near my front door hoping it would pick up my Ring doorbell but it too is still connected to the furthest eero upstairs.
I think there may be some gap between what the engineers think should happen with non-roaming devices and what users are actually experiencing.
For example, I have a Sony TV that, depending on what other demands there there are on my network, will shift its connection from one eero to another.
The Sony software does not appear to enjoy that experience and routinely will drop its connection completely when that occurs.
For example, I could be streaming a movie on Netflix or my kids could be watching a video on YouTube, and the Sony television will simply report an error in the middle of the video indicating it lost its Internet connection.
To remedy the situation, I had to get a specific eero and place it next to the television with the television hard wired directly into that eero.
This is suboptimal for several reasons not the least of which it is not my first choice of a location for that eero and the televisions ethernet connection is not as fast as it's wireless connection.
In case you were wondering, I do have the IP address reserved and I have the TV set up with a static IP that matches that reservation.
Is there some fundamental reason why this feature would be difficult to implement?
Much thanks in advance! All the team members at eero have been delightful to work with. I just hope this is a feature that could be added in the near future.
I have the same issue with my media room and home automation equipment. Could you modify the connected devices screen to make the connected eero selectable or add a check box to lock to eero when it is on the correct one? Just a thought for implementation.
I am encountering the same issue with a Ring doorbell. Weak signal strength, and being assigned to further away/main eero. There is a beacon less than 10' away. It had connected to the beacon for roughly a week on one occasion, but has since re-connected to the further away eero with a weak signal and lower res video capture. Assigning a device to its closest eero would be a welcome feature.
Absolutely want this feature. For static equipment, rebooting and hoping it connects to the right Eero doesn't make much sense. My upstairs Nest Protect (Smoke Detector) is currently connected to my Basement Eero, through 2 separate floors when there is literally a beacon 5 feet below it in the wall plug beneath it. This could be a potential safety issue if it doesn't get the notification due to distance/impediments.
- Status Under Consideration
- 4 days agoLast active