sdchew 

This wouldn't help me much, because I have several devices that don't ever search for a stronger signal after their initial connection, and they need to connect to different Eero nodes for the best signal.

mzman I guess the other solution is for Eero to allow each node to broadcast another SSID just like the manner it does for the Guest SSID. The difference is for the secondary SSID to be node specific (e.g. Only node broadcasting this SSID is the specific node). The non-roaming device can then join that specific SSID locking it to that node. 

sdchew I don't think that's the best option either, since it complicates management. I think PhoenixRevived nailed it in an earlier post. In my opinion #2 is a simple solution they could implement immediately with very little downside:

The potential solutions I see are:

1. Assign fixed devices to specific Eero nodes (like Reservation).

2. Wait for *ALL* Eero nodes to restart before responding to *any* connection request. This would ensure that the nearest one would get the connection.

3. Periodically check if the client device is closer to a different Eero and reconnect to the closest one. I don't know if this is possible without client participation, and will probably have some undesired side effects with roaming clients.

 

Mike K —

Thanks for reaching out and sorry to hear the issue you are experiencing with your Ring doorbell.

When we see issues like this, it is typically due to a stationary device connecting to the first eero that comes online and is within range. Since roaming is mostly up to the connected device, it is possible some devices would just stay connected to the first eero they connect to. To correct this, you may want to try power cycling the connected device or having it reconnect to the network if you have such an option.

As noted, this is something we continue to have under consideration. However, at this time, we don't have any updates to share. 

If you continue to see this issue after power cycling or reconnecting the device to the network, please send a note over to support@eero.com so we can make sure nothing else is going on.

Jeff C. That’s not really true. The same thing happens to all such devices. I have the new Nest Hello and it does the same thing; an Eero leaf is mere feet from it yet it decides to connect all the way past every leaf in the house to connect to the gateway eero. It also chooses 2.4GHz instead of the 5GHz it should prefer. I’ve run test after test, and even if it initially connects at 5GHz to the Eero close to it, eventually it ends up at the gateway Eero, even without restarting anything. 

The Eero Pro that I have absolutely suffers from the “sticky client” problem, a problem that wireless tech has worked out years ago. This is not the fault of the clients. Eero Support actually knows this and told me the next firmware will fix this issue, but it was supposed to be released in April. Now I just hope I wasn’t lied to and that this major problem will be fixed soon. 

It also impacts my ability to stay on the phone because I rely on WiFi calling since my cell tower is too far away to provide a reliable connection. When my iPhone 7 Plus can’t reconnect to the Eero leaf 14 inches away and insists on sticking to a different Eero I just have no words. How can anyone explain this? It’s not right and Eero should just admit there’s a problem and work harder on the solution. Please. 

Jeff C. It seems like we would all like to know if this is "under consideration" or if it is going to be or is being worked on since this has been in the feature request for the past year.  We can then all make an informed decision on how to move forward with our issues.

Mike K Jeff C. An update to the Eero app just showed up, updated, and I opened it to look for a firmware update. I didn’t see one but I did notice my Nest Hello was connected at 5GHz to the nearest Eero leaf! Shock and amazement! I’m suspecting a patch was silently pushed as a result of opening another case on this recently. Is anyone else seeing anything like this?

ifermon If you open your Eero app and tap the "## connected devices" oval near the top it will bring down a detail sheet listing all connected devices.

It lists them alphabetically based on the name provided or, if you've never named them, the embedded Hostname of the device.  If you have a lot of PCs you may have to do a bit of sleuthing.  This would also be a good time to name all your devices :-)

Anyway, about halfway down the detail page for every device it will list "Connected to" and then the name of the specific Eero.  Above that it identifies the frequency and strength of the connected signal as well.

Hope this helps.  That said, this issue has been open for as long as I've been an Eero customer and the only official response I've seen is a polite "thank you for your input," "we will look into it," and "there are no current plans to incorporate it."

** Here's my question and it is very specific.  I assume Eero uses some form of the Agile framework to develop its software.  If so, there is a backlog of features groomed by it's Product Manager and prioritized by the Product Owner.  Here's the question.  Is this feature in that backlog and, if so, where does it sit on the list. **

rwross I had not noticed that. Feel kinda dumb. Thank you.

Would still like to see the ability to have a preferred/default/locked eero.

Abecktole There may be something wrong with your Eeros or your iPhone. My Android sometimes stays connected to a more distant Eero, but never if the signal gets too weak. There are certainly places in the house I would get below 20mbps if connected to a distant Eero, but I don't, because my phone connects to a closer one. Mobile phones are definitely NOT the issue for me here. It's the other devices that don't move around  that are the problem. The issue discussed here, if you look through the posts, is primarily with devices "too stupid to roam". I figure your iPhone isn't in that category, or at least shouldn't be. 

Abecktole ... And also, if I am not satisfied with the typical 20 to 60 Mbps I get while connected to a more distant Eero, which is rare, I cycle my wifi on and off, and instantly get 100mbps+ if I'm close to an Eero.