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EERO compatibility with smart-plug devices?

Hi - I just installed my EERO system.   The iHome SmartPlugs I have (2) don't seem to be able to connect to this network.   Does anyone have recommendations for compatible smart-plug devices?  Thx!

50 replies

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    • DaveI
    • 3 yrs ago
    • Reported - view

    So I just setup 3 Eero Pros that work nicely so far...I'd like to purchase like others have mentioned a few smart plugs that are compatible with Eero.  Is there any know device?  I saw one dual band Leviton smart plug out there that is dual band.  Its not cheap at $28 per.  Will this one work?  

    • Hansenrk
    • 3 yrs ago
    • Reported - view

    It would seem to make sense with ALL the issues that people are having setting up 2.4 devices (including me) that Eero would enable a feature that would allow a temporary 2.4 channel only.

      • DaveI
      • 3 yrs ago
      • Reported - view

      Hansenrk look forward to hearing about your test. What worries me is while the plug can connect to either, it still has to match your phone. And who knows when you do the setup, which speed (2.4 or 5) it’s connected to. I think it may be all luck you can get both matching up. Eero needs to make this easier instead of saying it’s the plugs issue because they need a phone app to setup....

      • eero Community Manager
      • Sidney
      • 3 yrs ago
      • Reported - view

      Hansenrk If you contact our support department they can temporarily turn off the 5GHz network while you get your 2.4 GHz devices connected. Once you are done we can turn the 5 GHz network back on. Please send an email to support@eero.com with [Community Forum] in the subject line and I'll make sure your ticket is escalated quickly.

      • trevorbyrne
      • 3 yrs ago
      • Reported - view

      Sidney Thanks for offering a possible solution. But the smart plugs I've tried thus far (two different brands) cease to function once they lose any temporary 2.4 GHz connection.  In other words, once the mesh network is running strictly on 5GHz, the smart plug will not be accessed by the Amazon Echo. The smart plugs only communicate with 2.4 GHz (as do some other smart devices apparently). Maybe Eero needs to start making 5 GHz smart plugs that will work with it's mesh. I'd buy them!

      • Hansenrk
      • 3 yrs ago
      • Reported - view

      Sidney thank you, I will give that a try.  I just wish we had the feature to do this ourselves....

    • trevorbyrne
    • 3 yrs ago
    • Reported - view

    I did find one smart plug that is apparently dual band, the Leviton15P (probably the one referenced by DaveI ). Here's an article on it, and there's a link on this page to buy it on Amazon (currently $24.99). https://www.techhive.com/article/3318250/leviton-dw15p-smart-plug-review.html. I'm going to try it.

      • DaveI
      • 3 yrs ago
      • Reported - view

      trevorbyrne 

    • Hansenrk
    • 3 yrs ago
    • Reported - view

    I had to replace my wireless security cameras to a dual band (expensive upgrade). Now it is my smart Tp-Link light bulbs.  If I only knew that I would have these issues, I would not have purchased the eero mesh system.  
    i do think that with a simple factory mod that would allow for us to turn off the 5ghz just to get through these setups would help immensely 

    • srcp
    • 3 yrs ago
    • Reported - view

    I've spent 5 or more hours today trying to get the eero pro to connect to my Sengled hub. I've tried everything in these post to make it work...Nothing works...So...I'm just going to pack it all up and send it back to Amazon for a refund. From reading this there seems to be no possbile way to get the eero to work with my devices....I was so excited about the system....now it's back to the search in hopes of finding a system that will work.

      • sfenigma
      • 3 yrs ago
      • Reported - view

      srcp exactly what I did. So far the Nest WiFi I replaced it with is working great.

    • Timk
    • 3 yrs ago
    • Reported - view

    I have spent the last 6 hours setting up my new Eeero Pro and beacons. I have a handful of LED strip controllers that refuse to setup to the network. I am pulling my hair out and ready to send the Eero back to Amazon. Total crap that I cant specify the 2.4 network to get these devices setup.

    • jtom
    • 3 yrs ago
    • Reported - view

    My Kasa and WEMO smart plugs worked fine on my Eero network until I decided to change my network password.  Now none of them recognize my network.  Any progress on this issue since the latest entries in this thread?

      • jtom
      • 3 yrs ago
      • Reported - view

      jtom The above problem is now solved.  Original problem-free connections were made using an iPhone 6, and I tried to reconnect after password change with an iPhone 11.  So, I after hours with WEMO and TP-Link tech help, I tried to reconnect with a 2-year-old iPad, and it worked flawlessly for all devices.  Since the problem affected smart plugs from two makers, it is clear that the problem is with the iPhone-Eero interaction.  Eero, please address this.

    • Jeremyc
    • 3 yrs ago
    • Reported - view

    This two year old issue is still not resolved. The only fix is to call tech support and sit on hold with them. 

    • Calamita
    • 3 yrs ago
    • Reported - view

    Agreed, this issue is still not resolved.  I'm having the same problem with a Satechi smart plug.  And started when I switched to the Eero for my wifi a couple of months ago.

    • jtom
    • 3 yrs ago
    • Reported - view

    They just need to provide means to force an iPhone to only see 2.4 GHz or to disable 5 GHZ on the Eero during set-up, and the problem would be solved.

    • brad2167
    • 2 yrs ago
    • Reported - view

    Just used the eero app today, which now has the ability to shut down the 5GHz band only.

    https://support.eero.com/hc/en-us/articles/115005497223-Can-I-set-my-eeros-to-use-the-2-4-or-5-GHz-frequency-

    Worked like a charm.

    • BaRaD5
    • 2 yrs ago
    • Reported - view

    Over 1 year and its still an issue...
    I just plugged 1/3 units of eero and i couldnt pair "magic home led controller" that works on 2.4

    I pulled out an old galaxy which did pair the wifi with the controller but it drops every few seconds and rarely shows online status!

    wth!

      • txgunlover
      • 2 yrs ago
      • Reported - view

      BaRaD5 contact the manufacturer of the "magic home led controller" and inform them their install process needs to use the SSID instead of the MAC address of the AP the setup device's (the phone) is connected to.

      • BaRaD5
      • 2 yrs ago
      • Reported - view

      txgunlover it connectes tho, just wont stay connected 

    • Yann_Marston
    • 2 yrs ago
    • Reported - view

    I found that the 2.4Ghz link delivered by the eero dropped out on a regular basis meaning I constantly had to reset and add the devices back in

    My solution to this was to leave the 2.4Ghz Wifi on in my Vodafone modem/router and assign the SSD to IoT_devices.  Even though it a weak signal in some parts of my home, it's still strong enough to connect to all the plugs and bulbs.  I then connected my phone to the IoT_devices network set up the plugs on the "smartlife app" it then linked them to Alex and I can now run routines again.  As the eero 5Ghz signal is now saturating the entire house and all modern devices prefer this band for its greater bandwidth, I am not troubled by any congestion with the two 2.4Ghz networks competing for channel space.

    It was also handed because the admin panel on my Vodafone modem/router would not allow me to switch the wifi off anyway !

    • Jnny
    • 2 yrs ago
    • Reported - view

    I just installed new Eero router. Install went well but I am not able to install Meross switches and plugs. I reduced speed temporarily to 2.4. My iPhone is connected to eero router. I use t-mobile home internet.   

    • LietKynes
    • 2 yrs ago
    • Reported - view

    I'm curious if Eero has anything to add to this thread.  I have 5 Eero Pros in my house and spent 3 hours trying to get two simple wifi plugs integrated into the network.  I used a Samsung S9, a Google Pixel 4 and then an iPhone 6 to try and set up.  None of those phones worked so I figured out that under troubleshooting in the Eero app you shut off 5ghz for 10 minutes for trouble shooting connectivity.  I tried that to no avail so I disabled band steering in Labs and that seemed to work well enough to allow me to register the devices in my app.  However, once 5ghz came back online the devices are now not connecting to the network.  Very frustrating.

      • robusto400
      • 2 yrs ago
      • Reported - view

      LietKynes I am having the same problem trying to connect my new Kasa smart plugs. I had no issues with installing and connecting a dozen Kasa switches but for some reason I cannot connect the smart plugs. I keep getting the message that I don't have internet which is totally wrong. 

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