Eero not compatible with Arris TM1602?
Recently purchased an Eero and can not get it to work with my Arris TM1602. I spent hours with my ISO tech and on the phone with Eero support. In the end the sent me a new gateway, but it’s still not working.
The gateway seems to turn off once it is plugged into the modem every time. When plugged into the wall, it seems to be fine, but within a couple of second of being connected to the modem it just seems to turn off.
What do you mean by the eero gateway “turns off”? Does the status light go off?
Yes, status light turns off and connection to the app is lost.
Just got a Netgear cm500v modem, and it looked like it might be incompatible with the eero as well. Dealt with it by deleting the eero network, and rebuilding it node by node, following the app instructions. Now it all works fine again. Since I didn't see that you had tried that, thought I'd suggest it. Just go into the app, then into Network Settings, then into Advanced settings, then to the bottom of that page and use the "Delete network" section. You may also have to reset the nodes to get it reconfigured, but you'll find that out as you go.
While you're re-building the network, I found that the nodes were slow to start to flash blue (ready for bluetooth pairing), so I found myself losing patience and using the serial numbers on the bottom of the nodes in the configuration process. Anyways, re-building the eero network worked fine for me *smile*.
I have the same modem as the OP and purchased a 1st gen kit. I tried to install it for the first time yesterday and it took me forever to get the 1st eero hooked up. I was struggling to pair it and get through the tests on the app. I swapped out the eeros and finally something worked. Now, I have 1 eero connected but adding a 2nd provided similar complications and I was never able to successfully add either one of the 2 remaining eeros.
So far, I've tried plugging in the ethernet cable to either one of the remaining through the gateway eero and the app can't detect it or pair with it. I never see a blue blinking or solid light during the process. When I enter the eero addresses manually, they both are easily found but fails the next step of testing (which is testing the distance/connectivity between them and the gateway). Please note, I have all eeros next to the modem so distance shouldn't be an issue. I can't get passed this step either I have ethernet cables plugged in or not.
Anyone have any ideas how I can get passed this stage? I'm looking to call eero support once I get home from work. This is so frustrating. My past setup with google wifi was completed in under 5 minutes for all 3 PODS.
Wow this is VERY strange! To think that ANY router on the market would repeatedly shut down when connected to a modem,,, I'd love to hear that CB90026 gets this resolved with eero.
I'll chime in that the BT pairing process.... you don't wanna be real close to the eero, 4-8 feet I'm told is fine but too close can overload the BT and not complete the pairing process.
- 5 yrs agoLast active