Connect eero to Spectrum

My IPS is spectrum. I have 3 boxes; 2 towers & one that looks like a traditional modem. 

There are no free ports on the modem. 

The taller tower is the router & only has an ethernet port available. 

The smaller tower has 4 ports open but they are labeled LAN...

My IPS supports my home computer & a security system. 

Where do I connect the eero??? 

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  • I’m not familiar with Spectrum and why the heck they’d have 3 pieces of equipment, but you should be able to just plug the eero into the one that looks like a modem and not use the other 2 pieces of eqpt. If you only want to run your eero in bridge mode (meaning it just handles WiFi, and then your Spectrum router does the router stuff), you can connect your eero to one of those available LAN ports.

    Like 1
  • Hi, Admiha – Thanks for taking the time to post, and welcome to the Community forums!

    In this situation, as cMoo mentioned, it sounds like you might have some extra pieces of equipment that you no longer need to use now that you have the eero system. Ideally, you would plug the primary eero unit directly into the single-port modem after unplugging the other router. 

    If you still have any questions or concerns with setup, or if you'd like to have us run through things with you, we welcome you to give us a call at 877-659-2347 so that we can work together and make sure everything is working as it should be.

    Thanks again for getting in touch here, and we look forward to hearing from you real soon!

    Drew, eero Community Team

    Like 1
      • Admiha
      • Admiha
      • 4 yrs ago
      • Reported - view

      Drew I will definitely give you a call. It seems to be working now but I'm not completely confident it is... thank you again... 

  • Hello, I also have Spectrum and have connected the "main" Eero unit directly to the Spectrum modem.  WiFi works great.  The problem I am having is with a "wired" connection.  I have tried plugging my laptop (Macbook pro) on the second port of the "main" Eero unit.  It appears to work for a while, but when demand increases (Zoom conference) it starts to fail.  My laptop network status says that it cannot acquire an IP address.  Suggestions?

  • Hey, sorry to rekindle an old issue, but I just moved homes, and switched from AT&T to Spectrum.

    My eero 6+’s (3 routers) worked flawlessly at the old house on AT&T.  Having A LOT of connection issues with Spectrum. I’m having a really difficult time getting devices to connect and stay connected, or it connects, but doesn’t allow data.  There’s also a considerable lag time after connecting, before data starts flowing.  Hard wired connections are working just fine.  Satellite eeros receiving full signal.  Health checks passing just fine.

    I have only my gateway connected to the modem, with the 2 satellite eeros. No Spectrum router.  I’ve changed the network name, changed the physical address associated with my Echos/Amazon/Ring/MyQ devices, and done a full factory reset of all 3 eeros.  Tried unplugging the satellite eeros and using just the gateway. Same result.  Haven’t tried a different coax hookup yet, but it’s on the to-try list.

    Any other suggestions?  I’m not tech savvy enough to mess around with settings on my own.

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