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Issue setting up AirPrint on network

I recently bought and installed four eeros in my home. The eero app reports I am connected, and the new eeros work well as a wireless network. The eeros replaced Aerohive wireless access points. I could AirPrint to an HP Office Jet Pro x476dn Multifunction Printer using the Aerohives. However, once I installed the new eeros, my iPad (iOS 10) and my wife’s iPhone (iOS 9.3) can no longer find any Airport printer. But, if I plug in an Aerohive, each device immediately finds my printer. The problem seems to be in the eero system somewhere.

I looked at new printer drivers for this printer, but I found nothing recent. I cannot locate any discussion of eeros and AirPrint problems.

The eero app does not see my printer as a connected device. 

Can anyone advise? The inability to AirPrint is a serious inconvenience.

6 replies

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    • FuzzyG
    • 7 yrs ago
    • Reported - view

    Can you check the printer to verify that it is connected, I'm assuming it's not wired based on your scenario? You should be able to go into the reports somewhere and print a report on the networking aspect. That should tell you if it's actually connected or not. If this has any Google Drive / MS OneDrive connectvity, navigating there would also do the same thing.

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Reported - view

    Hi  jhosteny —

    Thanks for your question and welcome to the eero community!

    If you haven't yet, I suggest taking a look at this Help Center article regarding printer setup. It provides information such as verifying your printer is supported and some basic troubleshooting.

    If the issue persists, or you'd like us to take a look into what is going on, our support team is more than happy to help. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

    • jhosteny
    • 7 yrs ago
    • Reported - view

    Thanks, Jeff. I got help from Nathan. I didn't realize I had routers in the eeros that were assigning different IP addresses (10 range) and my old router was giving the printer a 192 address. Dueling Banjos.

      • aapffel
      • 4 yrs ago
      • Reported - view

      jhosteny Can you share you solution.  I think I'm having the same problem. 

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Reported - view

    Awesome, happy to hear all is resolved  jhosteny !

      • chuck
      • 3 yrs ago
      • Reported - view

      Jeff C. What was the solution?

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  • Status Answered
  • 3 yrs agoLast active
  • 6Replies
  • 3786Views
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