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eero stuck after update

I have three eeros.  this morning, two of them show OS version v1.1.5, but the third was stuck with a blinking white light.  i checked the app and it shows it was offline and at v1.1.4, so i'm guessing they updated last night.  

I've tried power cycling the eero, many times.  I've removed it in the app and tried to add it again, but it gets to where it finds the eero and then says "Poor Connection".  I've moved the eero closer to the first one, got the same error.

I've also tried resetting the eero.  now it just goes from blinking white light to blue light and back. it is bricked?

3 replies

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    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Official response
    • Reported - view

    Hi  gregbo —

    Thanks for reaching out and welcome to the eero community.

    I am sorry to hear the issue you've encountered. If you haven't yet, please contact tech support by giving us a call at 1-877-659-2347 or email us at support@eero.com.

    We look forward to hearing from you and resolving this matter.

    • sagarmj_wifi
    • 5 yrs ago
    • Reported - view

    gregbo what was the solution to this? how was this resolved?

    Jeff C. I am facing the same problem. any help is deeply appreciated.

    • ricardoaraujo
    • 5 yrs ago
    • Reported - view

    I'm having the same issue, except I never get the blue light. Anything else to try?

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