eero stuck after update

I have three eeros.  this morning, two of them show OS version v1.1.5, but the third was stuck with a blinking white light.  i checked the app and it shows it was offline and at v1.1.4, so i'm guessing they updated last night.  

I've tried power cycling the eero, many times.  I've removed it in the app and tried to add it again, but it gets to where it finds the eero and then says "Poor Connection".  I've moved the eero closer to the first one, got the same error.

I've also tried resetting the eero.  now it just goes from blinking white light to blue light and back. it is bricked?

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi  gregbo —

    Thanks for reaching out and welcome to the eero community.

    I am sorry to hear the issue you've encountered. If you haven't yet, please contact tech support by giving us a call at 1-877-659-2347 or email us at support@eero.com.

    We look forward to hearing from you and resolving this matter.

    Reply Like
login to reply
Like Follow
  • Status Answered
  • 11 mths agoLast active
  • 1Replies
  • 851Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com


Latest from the eero blog

eero, plus peace of mind

Learn more about eero Plus and how our security suite helps to keep both your devices and everyone in your home safe while online.


Meet a few members of our team