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Feature Request: Ability to Hide the Network

I have always hidden my network as an added layer of security. Almost all wifi routers have this feature. However, when I switched to eero, I cannot find this feature. I emailed support who confirmed that this feature is missing. I'd like to request this feature in a future update.

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  • Hiding the SSID of a wireless network does next to nothing for improving security. Even a "hidden" network is still sending out information and there are lots of available software tools that can detect these networks. Hiding the SSID can also make it harder for devices to roam to another access point (which with a mesh environment like eero, is critical). It also just adds additional complexity for support personnel to have to deal with (example: when customer submits issue that they can't see their wireless network anymore, support agents would have to first verify if the SSID broadcast is enabled/disabled).

    Like 1
  • I respectfully disagree:

    1.  With a hidden network, casual hackers will have to guess at the network SSID. Of course, nothing will stop a dedicated hacker, but even a dedicated hacker will choose the low-lying fruit (those that broadcast their SSID) first. Why make it easy for them?

    2.  Roaming: Why would I want to roam on my home network? Why would I want to roam to another access point? Are you suggesting that even when at home, with full access to MY NETWORK, I want to roam to some other Network?

       a) Yes, you may have 2 networks if you have a home/office. In fact I had, before switching to eero, exactly this set up: 2 routers (ASUS + Netgear), 2 cable modems (Cisco + Motorola), one of the routers (ASUS) had an extender (Netgear). Guess what, I did not have any issue with roaming between my routers and extender. Try it!!! Once you (and only you know the SSID of your network) type in the SSID/password in windows or MAC (my wife has a MAC) or Android (I have an Android phone + tablet) or IOS (my wife/kids have iPhone/iPads) the network selector shows the hidden network on the list of available networks, but only to you since you have authenticated yourself as a user. Others (like snoopy neighbors) cannot see your network - it doesn't show up!!!

    3.  Really??? A customer who hides his/her network will submit a support request saying he cannot see his network anymore???? Really?? Several things wrong with this: a) if I'm so stupid to hide my network but then complain that it's hidden, probably shouldn't be messing with the settings (and probably won't)!!! and b) see 2a above - YOU (AND ONLY YOU SINCE YOU'RE AUTHENTICATED) WILL SEE THE HIDDEN NETWORK on the list of available networks - ON WINDOWS, MAC, ANDROID, IOS (since all of these devices are avilable to me and I have been using wifi for over 15 years - all with hidden SSIDs - I can personally vouch for this). I don't have access to Linux, but since Android, MAC, and IOS are Linux-based, I'd imagine that Linux wouldn't have a problem either.

    IMHO, you haven't thought through your response.

    Like 5
  • Hi  bindignavile —

    Thanks for your feedback and welcome to the eero community!

    I am more than happy to share your request, as well as the additional points made above, with our team.

    I hope that both you and  cMoo92 can continue your thoughtful discussion on this matter. While healthy debate is encouraged, I'd like to remind you both to make sure any future posts continue to follow our posted Community Guidelines.

    Like
  • bindignavile, I'm not in any way trying to brag or be condescending, but first let me preface the following reply by clarifying what my experience level is. I have 15+ years of IT experience with several of those being the IT manager for several organizations with nearly 1,000 daily network connected devices and 70 enterprise level access points. I don't claim to be a wireless guru, but I'm far beyond just a wanna-be retail store tech.

    Let me respond to the points you made in your reply:

    You: With a hidden network, casual hackers will have to guess at the network SSID.
    Me: My original point was that nobody has to guess at anything. Even a hidden SSID is constantly sending out beacon frames and there are several free tools that can easily read these and figure out the SSID. Properly securing your network means having a network password set. Cracking the WPA2-PSK is going to be the much harder part (but not impossible). But if someone has the desire/capability to crack your network password, I don't think there is much separation of a "casual" vs "dedicated" hacker. It's what they do after they break into your network that would probably define what level of hacker they are. But this is getting into semantics and I don't think it's worth our time to debate that, nor do I believe that is that what this community is intended for.

    You: Why would I want to roam on my home network? Why would I want to roam to another access point?
    Me: The whole functionality a mesh network (i.e. what eeros do) is based around the idea that your devices connect to the other APs (eeros) in your home. Roaming isn't just connecting to a different SSID, it's also connecting to another AP that is offering a better signal. If you only have one eero in your home, then there is no need for roaming, but if you have multiple eeros your devices will roam. You are correct in that a hidden SSID won't necessarily stop devices from roaming to other APs that are configured with the same SSID and security settings. But a hidden SSID forces your device to be active and to send out requests saying "hey, does anybody have this SSID?" and waiting for a reply. If your SSID isn't hidden, your device can be passive and just sit there and listen and then go "oh yea, I see that SSID and I know how to connect to it!". The active vs passive part is where roaming issues can happen and devices may not connect to a closer AP as quickly/easily. Now, I will also add that roaming isn't always perfect even with SSIDs that aren't hidden. But hidden SSIDs add even more to the already complex nature of wireless networking.

    You: A customer who hides his/her network will submit a support request saying he cannot see his network anymore????
    Me: Yes. Customers will do this. Eero is selling their product to the consumer market and therefore there will be a lot of people who don't have strong technical skills/understanding. That's the beauty of eero. It's a product that is simple and easy. A hidden SSID requires people know/understand how to manually add a new network to their devices. This isn't a problem for people such as you and I, but we are not the norm.

    If you would like me to provide you with some further articles/discussion about why hidden SSIDs are a bad form of security, I can do so.

    In summary, hidden SSIDs is a very poor level of security and introduces additional complexity that can cause technical issues. And IMHO, I would rather see eero focus on fixing existing bugs, improving performance, and developing new features that would be more applicable/desirable to the entire user base.

    Like
  • Jeff C. On a side note, I have a community related question. Is there a way I can contact you directly?

    Like
  • cMoo92 Sure thing. Feel free to shoot a note to community@eero.com. Thanks!

    Like
  • Overall, I'm happy with my purchase..I would like this 1 feature added to my set-up.

    I won't join debate in regard to whether or not hiding the SSID is beneficial for added layer of security...I simply would like to feature added to eero. I've previously kept my home business SSID private, I prefer having the option to separate my business from home/guest/family use and keep my main SSID hidden. 

    Like 4
  • I purchased the Eero system (1 router + 4 repeaters) off of the recommendation of our company's CTO in order to improve our wifi coverage at trade shows around the world. The product tested great in our lab, and at my home, but I'm afraid we'll likely have to return it or shelve it indefinitely in my supply closet. The product since so many of the convention halls and facilities we were planning on using the product at require a hidden SSID as a policy. The policy is enforced strictly and all attendees benefit from it. Its not a matter of debate over the merits of hidden vs broadcasted ssid, but instead a policy we have no control over. Its a policy we benefit from in ways besides security, but that's not the issue. The feedback I wanted to provide was that while I understand this product is for residential use primarily, we still sought it out for a commercial use based on its reputation, but due to a lack of a (relatively) simple feature, we are unable to use it. 

    As a sales engineer, I assist in evaluating potential feature enhancements to our products, and I know you don't get new features without a valid business case. So, what i'm trying to provide here is an actual real life example of business/industry referral lost due to a lack of a feature that's being requested.

    Like 4
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 4 yrs ago
      • Official response
      • Reported - view

      blacklotos2000 —

      Thanks for taking the time to share your interest in this feature.

      I'm happy to share the use case with our team. If we make any updates, we will update this thread. Thanks again!

      Like
  • Why is this not being planned? I agree that this isn't going to increase security against someone that knows how to scan for SSIDs, but it does help against non-technical neighbors or random passerbys seeing your SSID and trying to join it. If I want to hide my SSIDs, I should have the option to do so.

    Like 3
  • Purchased the Eero 3 x WiFi APS and was all operational.  However; was very disappointed to learn I could not protect the SSID from being broadcasted.   I totally agree that anyone with right tool can detect SSID even if it’s hidden.  However; we all have to agree that there is a boundary of security that we are  all impacting.

    Please find it in your hearts to add this option to the product and make it accessible as a toggled option.

    Like 3
  • Regardless of the effectiveness of hiding your SSID it is a feature of many other routers and should be an option. Would like to see it added if possible. 

    Like 3
  • I should not have to share the names of my SSIDs with all my neighbors, and with multiple networks, I don't want people to browse a long list of networks when only a few are to be used by others or guests.

    Like 3
      • txgunlover
      • txgunlover
      • 2 yrs ago
      • 1
      • Reported - view

      Bee J SSID hiding is not part of the WiFi standard.  It's both bad practice and serves no security purpose.

      Like 1
      • Bee J
      • Bee_J
      • 2 yrs ago
      • 1
      • Reported - view

      txgunlover Please, if only standard features were to be argued for any product, then why even bother with buying or caring for this brand, its differentiating features or even its looks for that matter.

      Like 1
      • txgunlover
      • txgunlover
      • 2 yrs ago
      • 1
      • Reported - view

      Bee J Following the standard is the differentiating feature, and contributes (greatly) to stability.

      Like 1
      • Bee J
      • Bee_J
      • 2 yrs ago
      • 1
      • Reported - view

      txgunlover Who cares about customers as long as engineers can argue spec sheets. Go ahead, close this thread with your next tech comments.

      Like 1
      • txgunlover
      • txgunlover
      • 2 yrs ago
      • 1
      • Reported - view

      Bee J It's not about spec sheets, it's about delivering a working product.  Hiding SSID breaks many MANY devices.

      Like 1
    • txgunlover I have 40 W-Fi devices (and at least four wired ethernet devices) connected to my real router which is connected to Frontier's gateway Eero router.  My real router has hundreds of features the Eero doesn't, and that I use.  I've always hidden my SSID.  I believe only once did it cause me an issue - which was easily solved by temporarily unhidding my SSID, and then once I had the particular device connected, I was able to re-hide my SSID.

      The brands of devices I have connected via my hidden Wi-Fi SSID vary greatly, from big names to names you've never heard of.  In the last 15 years of using Wi-Fi with hidden SSID, I've never had any problem but that once.

      I am not dumb.  I am a techie.  I wouldn't choose to have an Eero at all if I had a choice, but apparently Frontier forces me to use it as a gateway, and I plug my real router into it.  Now the Eero interferes with my real Wi-Fi.  No option to turn off Wi-Fi, no option to at least hide the SSID (which wouldn't solve this particular problem but it's still a concern).  The only remaining option is a small Faraday cage to isolate the radio signals of the Eero from everything else.  In this case, Eero IS the problem and is causing the only issues I have - interfering with my real router's Wi-Fi.

      Like
  • PLEASE, SERIOUSLY CONSIDER implementing this....I know that with the right tools the SSID is very easy to ascertain, however it is another layer to obstruct unskilled hackers.

    Like 4
    • bob_edmiston If a hacker is unskilled in that they are unable to obtain an SSID how would they even stand a chance at cracking a wpa2 key in that case?

      While I don't agree that this is a feature that should be implemented, I can see some edge cases where it could potentially be useful to some people (however it can cause more problems that it solves), but increasing security is not one of them.

      Like
  • Still really want this feature. It keeps friends from asking to join the primary network where family members hit the "Share network" button on their iphone without thinking about the server privacy 

    Like 3
  • The reason I am very likely to not keep my new eero devices is 2 issues:

    1) Does not allow hidden networks.  I can live with this although I really don't like it but the big issue is my second reason:

    2) I can't whitelist who is allowed on my network.  I do get notified when a new device joins but they don't even get asked for a password.  I would much rather have a situation where there is an issue for a few hours while the mac address gets added to the whitelist than have anybody who wants to join my network go crazy.  Even with the block this device...  with the many devices around, a whitelist is a WAY shorter list.

    3) OK one more reason.  The extenders do not have an ethernet connection.  I have some devices (shocking I know) that are not wifi enabled and I have been connecting them to the wifi using a small switch and then that is connected to the wifi through ethernet.

    Like 4
  • I totally agree with this request. You cannot justify saying it does not secure in anyways. In today’s world of having multiple networks at home, this feature is definitely required. I am waiting for EERO to provide this basic feature to hide SSID. Almost every router out there supports this feature.

    Like 5
    • Sai It is a violation of the wifi standard and in many cases, breaks Wifi.   This feature will never be present on eero.  It in no way secures wifi.

      Like 1
  • txgunlover said:
    This feature will never be present on eero. 

     How do you speak for the company? Are you the owner or an officer?

    Like 2
  • Years later and still no way to Hide SSID?

    Like 2
    • Moozilla2 I doubt they ever will build that functionality into the product. If I was them, I wouldn’t do it. Hiding the SSID doesn’t increase security, and it can make it harder for devices to connect to the network since the device has to “search” for it, instead of just seeing that the network is offered. This can result in devices struggling to connect. Thus, it would likely create more support issues.

      Like
      • Moozilla2
      • Moozilla2
      • 10 mths ago
      • 2
      • Reported - view

      cMoo92  I know how you feel, I have read your other posts. I just disagree with you as many others do. Your rhetoric is "it's all about security"... in which I, as well as many others, have separate reasons than security for needing/wanting that, very common, function.

      It serves a useful purpose. 

      The one thing i'd like to see go away, because it's just a "suitcase nuke" argument is that you can't hide your SSID from a dedicated hacker... to that i ask, do you lock your doors at night? or do you leave them open because there are some who could break in anyway?  

      Like 2
    • Moozilla2 Out of curiosity, what’s your use case for wanting to be able to hide the SSID?

      Like
      • Moozilla2
      • Moozilla2
      • 10 mths ago
      • 1
      • Reported - view

      cMoo92 cMoo92  I have my reasons and others have stated theirs, which is beside the point. I feel that people want the option, so it should be, especially considering it is such a common option in the first place that people utilize frequently, to buy this item and find out it doesn't have such a common function is a surprise, I didn't even think to check for that specific function just because I've never had to honestly.   

      I agree it would never stop a dedicated hacker but how many dedicated hackers are attacking you is a better question?    I don't think most people asking for this function are worried about dedicated hackers, because we know that it obliviously would not stop a good hacker, just as locking your door would not stop me or a professional thief  from getting into a home in less than 3 seconds, however it does curb the average persons desire if a door is a little bit more difficult than the next house over, or maybe the thought never crosses their minds just because it isn't their goal to hunt me specifically and and a potential problem is averted due to the simple fact that it's hard to want something that isn't their, no curiosity raised...etc.   

      Most people are not very tech savvy, and even if they are, the overwhelming majority are not malicious enough to want to hack random people, the risk reward ins't worth it for most. 

      Another good example id point to is security guards. Many do not carry a weapon, and are purely presence. I've heard many make fun of them say "what are they going to do with no weapon?"  and fail to realize a physical person being seen deter more crime than most other things by a large margin.  It's all about taking away opportunity from random actors, a dedicated criminal with a mission to rob a place would not be stopped by a defenseless security guard... anyway, I hope you see the point.   Just be cause you can, doesn't mean everyone can, or even wants to.

      Like 1
    • Moozilla2 Exactly, nice analogy!  Anyone 7-8 years old and older can break a window of my house and climb in, but I still lock my doors.

      Like
      • duhast1337
      • pgslot
      • duhast1337
      • 2 mths ago
      • 1
      • Reported - view

      Moozilla2 Thank you for useful information. That can make me use the information to work in order to continue working effectively. Thank you.

      Like 1
  • I just bought and set up an EERO mesh network.  I can't believe it lacks the ability to hide the primary network's SSID.  Just about every reputable router out there has that feature.  There is plenty of banter in this thread on the topic.  I think Moozilla2 nailed it with "do you lock your doors at night?"  The EERO mesh network worked well, but not being able to hide the SSID is a deal killer.  I'm removing it and returning it to Amazon.

    Like 2
  • Just to include my two cents, my wife and I have been using hidden networks for years and it works great, even with multiple access points in our house before we switched to eero. The main reason I like it is because when we have guests come over, they only see the guest network which has a very easy to remember password. I can just say “the password is…” and they can connect. No confusion and extra effort. I like the setup process of the eero very much, but I’m considering returning because I miss the ability to hide our main network - it’s just convenient. The primary takeaway here is it seems a lot of paying customers want it and it’s a trivial feature - seems like a wise business move to listen to the consumers of the product. Is anyone aware of competing mesh Wi-Fi products that support hidden networks? If so please share. Thanks!

    Like 3
    • Karottop My real router brand (Synology) mesh works great (I have connected to my ISP's forced Eero as a gateway).  They don't sell Synology mesh as pre-packaged ("Smart"/dumb) Mesh, but they're fully capable of being used in a Mesh configuration with hidden SSID.  I use the RT2600AC as my main router and two MR2200AC in my mesh, currently.  I may buy their newest router from this year, the RT6600ax, export the configuration from my RT2600AC, import it into the RT6600ax, and use it as my main router.  If and when I do that, I can then make my "old" RT2600AC into yet another mesh router in the network.

      The only reason I haven't bought the RT6600ax yet is that the latest firmware update for my "old" routers hasn't been finalized yet, and some customers, although not all, have had problems with using their mesh with the new RT6600ax.  The final firmware is supposed to come out next month, and I'm hoping that it lessens the possibility of folks having issues with Synology's mesh when used with the new router.

      Like
  • I am clearly not a huge Securiity expert, but I been using Hidden SSID for years. What needs to get done to add this feature?  Technology is already there, all I am asking is to give us the feature that we are accustomed to using. I just purchased my Eero with 4 devices, and after setting it up and learning that I cannot hide the SSID, is definitely enough to return everything. I rather save $900 and not be told what I can and I can't do with my investment. Not Happy!!!

    Like 1
  • This is ridiculous. I'm on Frontier Fiber. I am forced to use the supplied Eero router as a gateway, and I have my own router (Synology) and mesh plugged into the Eero. That's acceptable although not optimal. What isn't acceptable is there is no way to turn off Wi-Fi on the Eero router, so it interferes with my much more complex (and capable) Synology wired and wireless mesh, and all the 40 devices I have connected to it at all times.

    Just give me a toggle that I can turn it off with. I can't even opt to not set up Wi-Fi when setting up the Eero from scratch. Also, no ability to hide my Eero's Wi-Fi SSID. These are basic capabilities that every router has had since Wi-Fi was first available.

    The only other possibility I can think of is to buy a small Faraday cage to put the Eero in so that its Wi-Fi doesn't interfere with my own router's Wi-Fi and mesh.

    Like
  • You got to wonder how this company stays in business after 5 years of ignoring basic router design. Same as above I am forced by my ISP to use this router as gateway... and I have my own router... better... more secure... etc. However, same as above I have no option to hide the SSD, nor turn off the Wi-Fi, nor to use my own router, etc.

    Lets start an eero Farady cage business to fix this issue once and for all.

    Like 1
  • *Long post/wrote a book* Basically as a person who works in networking and security I'm okay with this feature not being included. Large IT companies that charge several thousands per month per client do not care about hiding SSIDs at all. Complex Passwords is FAR more important and even then nowhere near as important as having a security layered approach (EDR, MFA on every PC/Router, Network Monitoring, DNS filtering, etc)

    I was curious to see this thread mainly because the "Not Planned" caught my eye, and thought it was actually cool to see this vs. having redundant posts going nowhere, but oh boy... The most complaints I've heard from clients were features that Eero "lacked" were Hiding SSID, MAC Filtering, and WPS, but these either don't matter or are a vulnerability.

    I would not consider myself a true expert level since I don't actually write code for network devices or do pen tests myself, but I'd like to humbly contribute my thoughts on this. (I hope someone may find this useful).

    Having installed over 3K units on this brand alone and several more other brands. This is not an advanced router and I don't believe it ever will be, but that is a good thing..it just works and it does it very well. I too would like to see some more advanced features because I personally own one. However, this feature is basically useless and provides a false sense of security similar to MAC filtering. I relate to people's thinking that these are security features, as I too thought this when I had my first router in middle school, but once I actually tested these features, I realized how like many experts had told me..."they do nothing, focus on other security".

    In EVERY single case I've ever come across for residential use and very small offices, hiding the SSID was never justified from a technical perspective it was just stubbornness. It would cause issues with devices later down the road. (I've also never had any issues with hiding my own SSIDs during testing though). This would cause the client to spend extra money on labor for troubleshooting. In probably 99% of the time we ended up reverting the SSID to broadcast the name again, and the 1% was just stubborn people that still used weak passwords in other areas.

    I think hiding the SSID should not be considered a "security" but simply just an option/feature in other brands (not Eero). The analogy of "locking your door" is not equal to hiding your SSID. Locking your door would be more like having a password, and adding a complex password is more like having a better quality door lock (See Youtube videos about lock picking and you will be amazed).

    Although I believe that some people may never change their minds for reasons of their own, I think that for many others they would change their mind about how little this matters if they knew or see how cracking WiFi encryption keys work. A few youtube videos should change your mind. Please watch some.

    It is very common for kids learning how to hack that will attempt WiFi cracking and like others here have mentioned, it is not about guessing. The entire SSIDs near you will simply appear and their is no "low hanging fruit" here. A person will either target a funny name, someone they know in their neighborhood or even a hidden SSID because "ooh they think they can hide from me". Cracking a wifi password can be done in seconds, minutes, hours, days, or even months, but it will be cracked eventually. The only ones trying to crack your home's wifi password is your neighbors and not people on the internet.

    I suggest that if you truly care about your home's security as much as hiding your SSID choose a random complex password of at least 12 characters and change it every few months. But then have the major inconvenience of sharing that with family and entering that into each device every few months. It's overkill but it will ACTUALLY stop hackers from that entry point. This is still likely not your weakest link in security though.

    Like
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