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Feature Request: Ability to Hide the Network

I have always hidden my network as an added layer of security. Almost all wifi routers have this feature. However, when I switched to eero, I cannot find this feature. I emailed support who confirmed that this feature is missing. I'd like to request this feature in a future update.

47 replies

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    • Sai
    • 2 yrs ago
    • Reported - view

    I totally agree with this request. You cannot justify saying it does not secure in anyways. In today’s world of having multiple networks at home, this feature is definitely required. I am waiting for EERO to provide this basic feature to hide SSID. Almost every router out there supports this feature.

      • txgunlover
      • 2 yrs ago
      • Reported - view

      Sai It is a violation of the wifi standard and in many cases, breaks Wifi.   This feature will never be present on eero.  It in no way secures wifi.

    • tpeterson
    • 2 yrs ago
    • Reported - view
    txgunlover said:
    This feature will never be present on eero. 

     How do you speak for the company? Are you the owner or an officer?

    • Moozilla2
    • 1 yr ago
    • Reported - view

    Years later and still no way to Hide SSID?

      • cMoo92
      • 1 yr ago
      • Reported - view

      Moozilla2 I doubt they ever will build that functionality into the product. If I was them, I wouldn’t do it. Hiding the SSID doesn’t increase security, and it can make it harder for devices to connect to the network since the device has to “search” for it, instead of just seeing that the network is offered. This can result in devices struggling to connect. Thus, it would likely create more support issues.

      • Moozilla2
      • 1 yr ago
      • Reported - view

      cMoo92  I know how you feel, I have read your other posts. I just disagree with you as many others do. Your rhetoric is "it's all about security"... in which I, as well as many others, have separate reasons than security for needing/wanting that, very common, function.

      It serves a useful purpose. 

      The one thing i'd like to see go away, because it's just a "suitcase nuke" argument is that you can't hide your SSID from a dedicated hacker... to that i ask, do you lock your doors at night? or do you leave them open because there are some who could break in anyway?  

      • cMoo92
      • 1 yr ago
      • Reported - view

      Moozilla2 Out of curiosity, what’s your use case for wanting to be able to hide the SSID?

      • Moozilla2
      • 1 yr ago
      • Reported - view

      cMoo92 cMoo92  I have my reasons and others have stated theirs, which is beside the point. I feel that people want the option, so it should be, especially considering it is such a common option in the first place that people utilize frequently, to buy this item and find out it doesn't have such a common function is a surprise, I didn't even think to check for that specific function just because I've never had to honestly.   

      I agree it would never stop a dedicated hacker but how many dedicated hackers are attacking you is a better question?    I don't think most people asking for this function are worried about dedicated hackers, because we know that it obliviously would not stop a good hacker, just as locking your door would not stop me or a professional thief  from getting into a home in less than 3 seconds, however it does curb the average persons desire if a door is a little bit more difficult than the next house over, or maybe the thought never crosses their minds just because it isn't their goal to hunt me specifically and and a potential problem is averted due to the simple fact that it's hard to want something that isn't their, no curiosity raised...etc.   

      Most people are not very tech savvy, and even if they are, the overwhelming majority are not malicious enough to want to hack random people, the risk reward ins't worth it for most. 

      Another good example id point to is security guards. Many do not carry a weapon, and are purely presence. I've heard many make fun of them say "what are they going to do with no weapon?"  and fail to realize a physical person being seen deter more crime than most other things by a large margin.  It's all about taking away opportunity from random actors, a dedicated criminal with a mission to rob a place would not be stopped by a defenseless security guard... anyway, I hope you see the point.   Just be cause you can, doesn't mean everyone can, or even wants to.

      • roirraWedorehT
      • 1 yr ago
      • Reported - view

      Moozilla2 Exactly, nice analogy!  Anyone 7-8 years old and older can break a window of my house and climb in, but I still lock my doors.

    • Call_It_Fairly
    • 1 yr ago
    • Reported - view

    I just bought and set up an EERO mesh network.  I can't believe it lacks the ability to hide the primary network's SSID.  Just about every reputable router out there has that feature.  There is plenty of banter in this thread on the topic.  I think Moozilla2 nailed it with "do you lock your doors at night?"  The EERO mesh network worked well, but not being able to hide the SSID is a deal killer.  I'm removing it and returning it to Amazon.

    • Karottop
    • 1 yr ago
    • Reported - view

    Just to include my two cents, my wife and I have been using hidden networks for years and it works great, even with multiple access points in our house before we switched to eero. The main reason I like it is because when we have guests come over, they only see the guest network which has a very easy to remember password. I can just say “the password is…” and they can connect. No confusion and extra effort. I like the setup process of the eero very much, but I’m considering returning because I miss the ability to hide our main network - it’s just convenient. The primary takeaway here is it seems a lot of paying customers want it and it’s a trivial feature - seems like a wise business move to listen to the consumers of the product. Is anyone aware of competing mesh Wi-Fi products that support hidden networks? If so please share. Thanks!

      • roirraWedorehT
      • 1 yr ago
      • Reported - view

      Karottop My real router brand (Synology) mesh works great (I have connected to my ISP's forced Eero as a gateway).  They don't sell Synology mesh as pre-packaged ("Smart"/dumb) Mesh, but they're fully capable of being used in a Mesh configuration with hidden SSID.  I use the RT2600AC as my main router and two MR2200AC in my mesh, currently.  I may buy their newest router from this year, the RT6600ax, export the configuration from my RT2600AC, import it into the RT6600ax, and use it as my main router.  If and when I do that, I can then make my "old" RT2600AC into yet another mesh router in the network.

      The only reason I haven't bought the RT6600ax yet is that the latest firmware update for my "old" routers hasn't been finalized yet, and some customers, although not all, have had problems with using their mesh with the new RT6600ax.  The final firmware is supposed to come out next month, and I'm hoping that it lessens the possibility of folks having issues with Synology's mesh when used with the new router.

    • VTXBert
    • 1 yr ago
    • Reported - view

    I am clearly not a huge Securiity expert, but I been using Hidden SSID for years. What needs to get done to add this feature?  Technology is already there, all I am asking is to give us the feature that we are accustomed to using. I just purchased my Eero with 4 devices, and after setting it up and learning that I cannot hide the SSID, is definitely enough to return everything. I rather save $900 and not be told what I can and I can't do with my investment. Not Happy!!!

    • roirraWedorehT
    • 1 yr ago
    • Reported - view

    This is ridiculous. I'm on Frontier Fiber. I am forced to use the supplied Eero router as a gateway, and I have my own router (Synology) and mesh plugged into the Eero. That's acceptable although not optimal. What isn't acceptable is there is no way to turn off Wi-Fi on the Eero router, so it interferes with my much more complex (and capable) Synology wired and wireless mesh, and all the 40 devices I have connected to it at all times.

    Just give me a toggle that I can turn it off with. I can't even opt to not set up Wi-Fi when setting up the Eero from scratch. Also, no ability to hide my Eero's Wi-Fi SSID. These are basic capabilities that every router has had since Wi-Fi was first available.

    The only other possibility I can think of is to buy a small Faraday cage to put the Eero in so that its Wi-Fi doesn't interfere with my own router's Wi-Fi and mesh.

    • CommonSenser
    • 1 yr ago
    • Reported - view

    You got to wonder how this company stays in business after 5 years of ignoring basic router design. Same as above I am forced by my ISP to use this router as gateway... and I have my own router... better... more secure... etc. However, same as above I have no option to hide the SSD, nor turn off the Wi-Fi, nor to use my own router, etc.

    Lets start an eero Farady cage business to fix this issue once and for all.

    • noobnoobc137
    • 1 yr ago
    • Reported - view

    *Long post/wrote a book* Basically as a person who works in networking and security I'm okay with this feature not being included. Large IT companies that charge several thousands per month per client do not care about hiding SSIDs at all. Complex Passwords is FAR more important and even then nowhere near as important as having a security layered approach (EDR, MFA on every PC/Router, Network Monitoring, DNS filtering, etc)

    I was curious to see this thread mainly because the "Not Planned" caught my eye, and thought it was actually cool to see this vs. having redundant posts going nowhere, but oh boy... The most complaints I've heard from clients were features that Eero "lacked" were Hiding SSID, MAC Filtering, and WPS, but these either don't matter or are a vulnerability.

    I would not consider myself a true expert level since I don't actually write code for network devices or do pen tests myself, but I'd like to humbly contribute my thoughts on this. (I hope someone may find this useful).

    Having installed over 3K units on this brand alone and several more other brands. This is not an advanced router and I don't believe it ever will be, but that is a good thing..it just works and it does it very well. I too would like to see some more advanced features because I personally own one. However, this feature is basically useless and provides a false sense of security similar to MAC filtering. I relate to people's thinking that these are security features, as I too thought this when I had my first router in middle school, but once I actually tested these features, I realized how like many experts had told me..."they do nothing, focus on other security".

    In EVERY single case I've ever come across for residential use and very small offices, hiding the SSID was never justified from a technical perspective it was just stubbornness. It would cause issues with devices later down the road. (I've also never had any issues with hiding my own SSIDs during testing though). This would cause the client to spend extra money on labor for troubleshooting. In probably 99% of the time we ended up reverting the SSID to broadcast the name again, and the 1% was just stubborn people that still used weak passwords in other areas.

    I think hiding the SSID should not be considered a "security" but simply just an option/feature in other brands (not Eero). The analogy of "locking your door" is not equal to hiding your SSID. Locking your door would be more like having a password, and adding a complex password is more like having a better quality door lock (See Youtube videos about lock picking and you will be amazed).

    Although I believe that some people may never change their minds for reasons of their own, I think that for many others they would change their mind about how little this matters if they knew or see how cracking WiFi encryption keys work. A few youtube videos should change your mind. Please watch some.

    It is very common for kids learning how to hack that will attempt WiFi cracking and like others here have mentioned, it is not about guessing. The entire SSIDs near you will simply appear and their is no "low hanging fruit" here. A person will either target a funny name, someone they know in their neighborhood or even a hidden SSID because "ooh they think they can hide from me". Cracking a wifi password can be done in seconds, minutes, hours, days, or even months, but it will be cracked eventually. The only ones trying to crack your home's wifi password is your neighbors and not people on the internet.

    I suggest that if you truly care about your home's security as much as hiding your SSID choose a random complex password of at least 12 characters and change it every few months. But then have the major inconvenience of sharing that with family and entering that into each device every few months. It's overkill but it will ACTUALLY stop hackers from that entry point. This is still likely not your weakest link in security though.

    • Forlornness
    • 9 mths ago
    • Reported - view

    This would be a beneficial feature. My neighbor is always stealing my internet. So far we’ve changed to private everything and he’s still sitting on top of our house, changing our algorithms to his. We’ve been complaining about it for years with no help. They are currently on an objective to destroy everything in our home. Please add this feature. Thumbs up! 

      • noobnoobc137
      • 9 mths ago
      • Reported - view

      Forlornness 

      I'd recommend for you to change your SSID, and set a 20+ digit randomly generated complex  password or phrase. (Don't use old passwords!)

      Then as you start adding your devices back on the eero network add nicknames and icons to every single device. Make sure to enable the notification for 'newly joined devices' and then BLOCK the new device that joins randomly.

      If your neighbor knows how to crack your WiFi then using a complex pw will take them a really long time to obtain it. They will also know how to spoof their MAC address and that's why MAC filtering is useless as a security feature.

      If you are really worried then use a VPN on all your PCs/phones/tablets, and be careful if you have security cameras as most people use 4 to 8 digit passwords (or blank).

    • Matt.2
    • 6 mths ago
    • Reported - view

    I don’t want to hide the ssid for security. I want to hide it because one of my networks is purely for my smart home devices and I don’t want to coo fuse guests in our rental property with another network name to wonder about. There is no reason not to allow hiding. Lectures about security are valid but don’t cover all use cases. There is nothing less secure about ALSO allowing hiding of ssids. Please add this feature. 

    • Nana
    • 2 mths ago
    • Reported - view

    Could we please implement this feature? I have my own mesh network, which is wired to the Eero. Therefore, I would like to hide the Eero SSID and only keep the mesh network's SSID visible. This should be very basic function.

      • noobnoobc137
      • 2 mths ago
      • Reported - view

       It is not possible to hide other SSIDs, on ANY type of router or computer or phone.
      I'm not sure if you are referring to something else? Eero ONLY creates 1 SSID (a 2nd SSID if you enable Guest Network). If you are seeing multiple SSIDs from your eeros then I believe you have set them up individually instead of in Mesh.

    • Aknyc
    • 9 days ago
    • Reported - view

    I would also like to request this feature - thanks.

Content aside

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