TiVo used with eero and can’t download program data!

I have a TiVo Bolt and two TiVo mini's and I have never seen this issue with my Eero network which consists of three gen 1's, one gen 2, and one eero Beacon.  I do have a private static assigned to the TiVo Bolt with the required ports forwarded.  I would check that and possibly your network cable.

I have a TiVo Roamio (6 tuners) connected to Eero Pro via WiFi with flawless performance. My TiVo Mini is connected via moca and also works well.

TiVo Bolt, happened the past month. Today I had to connect the TiVo directly to the cable modem so that it could update the tv data as I had run out of  guide data.

Does the Tivo require you to open some ports? This is the problem I had with my home automation gateway. It was connected to the internet, but couldn't communicate until I opened two ports.

Good luck.

I am having the exact same issue with my tivo and gen1 eero.  Had catv tech look at it and isolated it to the eero.  As soon as we hooked up the tivo directly to the cable modem tivo worked, hooked up eero again and nothing.

Anyone have ideas?

Does gen2 have same issues.

My gen1 has worked no issues until the last month maybe an eero update is the issue?

It sounds like you need to ask Tivo or search their support site to find out what ports need to be opened.

Once you open the right ports, you should be able to put the Tivo behind the Eero.

Good luck!

PS. This article looks relevant:

https://support.tivo.com/articles/Troubleshooting/Which-Network-Ports-and-IP-Addresses-Need-to-be-Open-When-Using-my-TiVo-DVR

Problem solved, contacted Eero support and it was the latest update causing the issue.  They rolled me back to a previous issue and problem solved.  Great job by Eero team I still recommend eero to my friends!!!

Hi, got the same issue before and ask help with my tech friend he said it was just a bug of the new update. just need to have the previous eero update to make it work. and so i did and now it all works fine. thanks...

Hey Drew,

Thank you for the reply, i reached out yesterday and your man Jesse is rolling back my firmware today. Thanks to the Eero crew for the prompt attention, I should be using this an an opportunity to finally cut the cord but as it is the holiday season if i disrupt the Hallmark Channel at all my wife is going to go full Grinch on me.

Is there an ETA on when this will be resolved?  I've been using an older version of the firmware for 6 months now and unfortunately that means I can't take advantage of many of the new features that are being released.  

By "They" I assume you mean eero - and I did read that -  which is why I suspect it's a Tivo issue that can occur regardless of network connection type. Tivo has never been one to really dig into any sort of connection issue. "A good reboot will fix anything".

Unfortunately I've tried that many times.  Eero support was aware of the issue and reverted me back to a specific firmware revision on their product which has been working flawlessly so I'm not sure how much of an issue Tivo has since the Eero firmware changes fix or break the updates.

Eero support is very disappointing. I've been on the old version for months, but eero plus won't work on the legacy version. Wish they would fix this so tivo users can also have a protected network. 

Update for me - as I stated before, I was having this exact failure on my TiVo Bolt and it was connected via ethernet. In the past few weeks, the problem has disappeared and it now connects to the TiVo service every day with no issues. I would be interesting to see if you update to the new level if the problem still presents itself - I'm thinking TiVo changed something. Nothing has changed on my home network during this time.

Anyone know if Eero finally fixed this issue?  I feel the same months ago I was reset to older version seems like a solution should have been gotten by now

I hope so. I've been on 3.7.0 which was released last February.  I'd really like to take advantage of the new features.

No more far fetched than Apple deliberately slowing the performance of legacy devices under the guise of preserving battery life. But, was actually forced obsolescence, which resulted in a class action lawsuit. 

All I'm saying is that a patch doesn't take 6-8 months. This issue hasn't been addressed because Eero doesn't want to dedicate any resources to fixing it. Since Eero is relatively customer oriented, there must be a reason why it hasn't been fixed. Any other suggestions as to why this hasn't been resolved yet? 

Hi, y’all –

Drew here checking in with an important update! I’m happy to confirm for y’all here that the newest firmware version, 3.12, comes with an improvement for the TiVo behavior that you've been reporting here on the Community. The update is currently available to install via the app for all users, and comes with the usual additional improvements to performance and stability.

For any of you who contacted Support directly for assistance with this behavior and had your networks placed into a paused state to remain on older firmware, our team has already gone through and updated your network status – you will now be able to manually apply v3.12 to your network through the app as normal.

We absolutely appreciate all the feedback and data provided by TiVo users during our exploration of this issue, as well as your patience. While this update should resolve virtually all reported TiVo issues, please reach out to support if you continue to experience any trouble. Thanks so much for being valuable members of the eero Community, and have a great day!

Kindly,
Drew, eero Community Team

Awesome.  Thank you.  Giving it a try shortly.

Greatly appreciated. 

Still having issues after.update.

it’s two years later and i too am having this problem, well-described above, with a Tivo Bolt and Eero Pro 5; Bolt connects to a switch and thence to Eero, then via wifi to another Eero Pro 5, which handles routing for my whole network

i get great throughput, ~200mbps, and fine results with Apple TV connected to same switch; the connection can be manually forced via Tivo/settings/network, but only seemingly on the second try, and after multiple failures of automatic connections; Tivo was working well for years similarly connected, but with an Airport Express then to Airport Extreme

disappointed to see this seems to be an old unresolved issue a few weeks after going all in with Eero