0

Disable 5Ghz and only allow 2.4Ghz

There is certain smart home devices that only run on 2.4Ghz and can only be added to your network through your cell phone. The problem is if your phone is connected to 5Ghz then it is impossible to add devices. The only solution is you have to contact eero support during there hours to disable 5Ghz. So anything after there support hours your SOL...

2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • You can also use an old device that only supports 2.4ghz to add the device, or move it far away from only one eero and add it.

    Reply Like
  • I had to barrow a old tablet to add my devices. It's a learning curve I guess

    Reply Like
Vote Follow
  • 1 mth agoLast active
  • 2Replies
  • 38Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com