Disable 5Ghz and only allow 2.4Ghz

There is certain smart home devices that only run on 2.4Ghz and can only be added to your network through your cell phone. The problem is if your phone is connected to 5Ghz then it is impossible to add devices. The only solution is you have to contact eero support during there hours to disable 5Ghz. So anything after there support hours your SOL...

16replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • You can also use an old device that only supports 2.4ghz to add the device, or move it far away from only one eero and add it.

      • shannon
      • shannon
      • 2 yrs ago
      • Reported - view

      txgunlover  This would be a partial solution but some of the new apps won't run on the old devices. Example. I did exactly this to connect som smart plugs with Smart Life and an old IPhone 4s and that worked but the Whirlpool Connected app will not install on that old of a phone so I am stuck. The only next thing to try is to unplug the beacons and see when the iphone 8 only is able to grab the 2.4 but is still close enough to interact with the household appliances.    

  • I had to barrow a old tablet to add my devices. It's a learning curve I guess

  • This seems like such a simple feature that is missing from the Eero software!! I can within 5-6 clicks disable 5Ghz on my parent's crap Fios router... yet my Eero system.... 

    Like 1
  • This really is disappointing, so many devices only work on 2.4.  Sonos and Sky Q both keep dropping (even if I connect them with only 2.4 active) when 5 kicks back in.  Can we not have a feature to disable 5 perm?????

    Like 2
  • You can temporarily disable 5 ghz network now via the app.  Go to Troubleshooting > My Device Won't Connect

  • The ugly truth is that Eero, when they updated their firmware to support wifi 6 screwed up all 2.4ghz connectivity.  I've been working with them for about 3 months to get my 2.4ghz items online to no avail.  Believe me, I've tried EVERYTHING.  I can't even get my iPhone to connect to the network when I disable 5ghz!  I love Eeros, but I'm seriously considering moving to another platform.  Right now, in order to connect my Nest thermostat and Cannon printer, I've purchased an old Apple airport extreme just so I can get these items online.  I believe Eero is aware of the issue, but they can't address it without screwing up their "one OS to rule them all.."  Anyone else having these issues?

  • I'm having a similar issue. I bought the Wyze Lock and the gateway it connects to can only use the 2.4ghz band and my phone keeps connecting to 5ghz and I have no old devices to try on. Being able to temporarily disable the 5ghz for 10mins for troubleshooting like realmendiy mentioned is fine, but it doesn't help since the device I need connected can only use 2.4ghz.

    On top of all that, I can't access the settings in the eero since it is owned by my ISP. Also my phone doesn't give me the option to choose the WiFi band so this whole situation sucks.

  • Eero, as far as I can tell, will only broadcast on channel 1 on the 2.4ghz band. If that band is congested with other traffic from overlapping WiFi units, it will not provide a reliable connection.  I'm hoping in future, Eero will allow users to select the 2.4ghz channel... 

  • In the interim, you might wish to buy an older wifi system, such as an airport (eBay?).  Create a secondary network and connect it to your Eero LAN with an ethernet switch.  That will get your lock online while you wait for Eero to sort out the entire 2.4ghz issue.  That's how I've solved my issue.

  • Can eero just add a feature to select 2.4G or 5G for different devices?

    One of my windows machine work terrible on 5G network.

    Like 1
  • I have the same problem as others have described above. Looks like issue still hasn't been resolved even with the latest software updates. 

    After troubleshooting the issue (coincidentally) with some of the features outlined in the thread, I'm still stuck. 

  • I have been told on the phone that once the 5ghz is paused and you have connected to your 2.4ghz devices established, when the 10 minute (5ghz pause), is expired your 2.4ghz connections will continue to operate.   
    I wonder, if that is really true, what the he11 don’t they just say that.  I have yet to get that to work as well. :-(

  • I would like to be able to turn off 5ghz for longer than 15 minutes. I have a JBL sound system that interferes with the 5ghz and makes my wifi almost unusable. Being able to disable this for longer than 15 minutes would be amazing. 

    Like 1
  • I can no longer recommend this product to anyone. How can a simple option like disabled 5g not be an option? Better yet give an option to block 5g for certain devices. Easier maybe at least label the said with 5g and 2.4. I can't even tell which is which.

    Like 1
  • Have tried disabling the 5G but can see with Wifi scanner that its still there. So not truly disabled. Most probably just tries to disable any new connections. Not good. Come on fix this now, or is it intended to make us go to the new matter system. Not happy. :-(  

Vote18 Follow
  • 18 Votes
  • 3 wk agoLast active
  • 16Replies
  • 2421Views
  • 15 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support