0

Cancel eero secure - how to?

Can't find a way in the app (Android) to cancel eero Secure, 

If my subscription is still active, where can I see/cancel it?

4replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I'm in bridge mode and evidently all references to eero Secure are removed from the app when you are in bridge mode. Not very clear/helpful. There used to be a message that Secure wasn't compatible w/bridge mode, which was way more helpful. 

    I am just trying to make sure that I am no longer subscribed, want to ensure I am not paying for something I don't use. 

    Like
  • By the way, the info here (  ) is wrong, has not been updated for the new version of the app. Sloppy...

    How do I cancel my eero Secure or Secure+ subscription

    If for any reason you'd like to cancel your eero Secure subscription, you can do so right from the eero app. To get started, open the eero app and take the following steps:

    Android:

    1. Tap the menu button -> There is no longer any "menu button" in the app
    2. Tap Account
    3. Tap eero Secure from the menu
    4. Tap Manage eero Secure
    5. Tap Cancel Subscription and confirm cancellation
    Like
  • Thanks for checking in Danabw – Being in bridge, you won't have access to eero Secure functionality in the eero app, including account management. In this case, you have the option to unbridge the eero in order to make account changes, but we can save you a step: please email support@eero.com from your account email with "Community followup" in the subject line and I'll have a specialist get you taken care of!

    Kindly,
    Drew, eero Community Team

    Like
Like Follow
  • 1 mth agoLast active
  • 4Replies
  • 31Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com