5

Slow speed with gigabit and eero 6 pros

Current set up is gigabit modem/router combo in bridge mode connected to eero 6 pro gateway, also have 3 other eero 6 pros in house connected wirelessly on different floors and 2 eero pros, one in garage and one on back porch.  Cannot get anywhere near the gigabit speed that the app shows from the modem (940 down, 400 up).  The max I can get on wifi is usually 50-100 on any number of devices including iPhone 12 pro.  Wired connections to Apple TV or computers connected to peripheral 6 pros ranges from 25-100 down, if lucky.  I have restarted and reset everything multiple times including rebuilding the network, always ends about the same.  This is similar if not slower than I was getting on just eero pros alone previously.  Suggestions?

143 replies

null
    • aharmlessfly
    • 1 yr ago
    • Reported - view

    I am really sick of this, I just got this system and so excited to use it, speeds are AWFUL.  I have 3 eeros and fiber 1gb/1gb from service provider.   Hardwired into the eero I get a consistent 940+ everytime.  Wireless anything is is anywere from 2 - normally 60, but always less than 100.  Has anyone found a solution for this garbage? I am sending it back Tuesday if I can't get it fixed.  I had google home mesh that was working absolutely fine, and wanted wifi6 but this system is failing me big time. 

      • cMoo92
      • 1 yr ago
      • Reported - view

      aharmlessfly 3 eeros is very likely too much for that area. You can probably get by with one, but 2 shouldn’t be a huge issue. The main thing though is that it can take a day or two for eero to figure out the best wireless channels to run on, so give it a some time and see if performance improves. If that doesn’t help, contact eero support so they can investigate further.

    • autumnmoonstone
    • 1 yr ago
    • Reported - view

    I feel like getting eero was a huge mistake. I am getting 1 -8 down and 17 up. The Internet from the modem directly into a device is 100 - it has just gotten worse over the 6 months that I have had the system. There are times when the internet is fast, and other when it is literally 1mg down. I have called eero, and they couldn't figure it out either. The house does have cement floors and I am wondering if that is blocking the signals. 

      • Brian_Kazmierczak
      • 1 yr ago
      • Reported - view

      autumnmoonstone I agree. $700 down the drain. I am going back to Ubiquiti.

    • agjason
    • 1 yr ago
    • Reported - view

    Figured I'd keep this going as I have the same issue and am also near to returning my system (2x eero 6 Pro)

    Gigabit coming into house.  Eero wired to modem shows ~950Mbit down consistently in the eero app.  Any devices that connect to that eero get 300-600Mbit (using speedtest) depending on connection quality.  If I connect, however, to any of the meshed units (I have 2 of them), the best I can get is 150MBit and it frequently dips below 100Mbit.  This results in terrible video calls.

    I've tried relocating the 2 meshed units to different locations (some close, some far), using them only one at a time, etc....but consistently all I can get is <150Mbit on those satellites.  House is about 3k square feet but also need access in detached garage.  If I only have the main eero 6 Pro connected with none of the satellites, I don't get enough coverage.  I need the mesh to work.

    Steering is enabled (by default, now, in the app).  I've tried other things in this thread.  I'm convinced that there's something poor with the way that the eero 6 Pro implemented the fronthaul radios when in mesh mode.  

    I bought these because I was previously using a Google Home mesh but also dropping calls sometimes.  We upgraded both the internet (from 300M -> 1G) and the eeros.  Not simultaneously....eero's first and when that didn't fix the problem we upgraded the internet and replaced the modem.  As long as I don't use eero as mesh, it works great.  But unfortunately, mesh has to work.  Back to Google Home?

    • Mick_Hawkins
    • 1 yr ago
    • Reported - view

    I have 6 eero pros on a network. The app reports 900+ speeds reliably and my son cannot raise more than 12 on his ps5 connectivity test. (About 9m from the eero through a single wooden stud wall. Each of the eros report full signal strength on the app, except one at the end of the garden which is the end of the chain running at about 60% still able to stream high def through it. WiFi round the house is routinely only about 150 to 200 although I can get up to 400 or 450 (about half our provided service) if I stand near the gateway device. Still only about 60 of Ethernet measured service at gateway. I have tried the device reboot several times, turning on one at a time from the gateway. No impact. I also note the ip addresses seem to retain different subnets .4.x and .7.x which might be part of the issue. Also trouble finding devices, Nas and network printer through the network. Advice please?

      • agjason
      • 1 yr ago
      • Reported - view

      Mick Hawkins No advice, unfortunately. Just writing to say that this is exactly the same behavior that I have. Gateway eero shows ~950Mbps from within the eero app. Devices connected to gateway eero show up to 600Mbps on the speedtest.att.com. I've tried many combinations of satelliite Eero 6 Pro and all of them max out at 100-150Mbps on connected devices.

    • phi1514
    • 1 yr ago
    • Reported - view

    Has anyone had success resolving this issue?  I just purchased several Eero Pro 6 and am having the exact same issues. 

      • agjason
      • 1 yr ago
      • Reported - view

      phi1514 If you are still in the return window, I'd recommend swapping them out for a different version or brand. In my experience, the wireless mesh link on the Pro 6 is inexplicably slow.  If you have a fast connection to your ISP, you're only going to see high speed on devices connecting to the Eero attached to the modem.   My mesh link caps out at 100-150Mbps.  I keep hoping for a software update to fix it but alas, nothing yet.

      • bradium
      • 1 yr ago
      • Reported - view

      agjason I agree. I am so disappointed in eero. They have had plenty of time to fix the issue (if it is fixable) and nothing. I am ready to chuck these in the garbage and go back to an Orbi system, or maybe something else. Definitely never eero again.

      • GaryG
      • 3 mths ago
      • Reported - view

       What I have discovered (after similar experiences with slow speed) was that my 5 EERO Pro 6E's all would start up on the same 5GHz channels, Channel 36 to channel 48, along with all the neighbors' wi-fi's. This is really bad radio interference, which makes data slow down a lot.   Conditions are even worse on the 2.4 GHz band.  

      Download and use the free "Acrylic Wi-Fi Analyzer" and look at the shared Wi-Fi channel use in your area. 

      To make things worse, the Eero Pro 6E units all start off on the same high use channels (35 -48), when they are activated. It is not until day 2 or 3, that they finally change to a clearer channel (especially noticeable on the 5GHz band). When this happens, there is less radio interference and the speeds improve dramatically.  For me, I set my wireless adapters to "Prefer 5 GHz and 6GHz band" in Windows Device Manager, and I try to avoid using the 2.4 GHz band entirely.  If you don't, the Eeros seem to select the 2.4 GHz band ( the slowest, but strongest band to operate) and the speed will be consistently the slowest.  The speeds will, of course, be noticeably faster when using the 5 or 6 GHz bands. 

      **  For Eero engineers and designers, I would like to see the Eero app that permits an operator to select a Band for the Eeros to operate on, 2.4, or 5 or 6 GHz or combinations of them.  We know where the bands are busiest (using the Acrylic Wi-Fi Analyzer program).

      Being able to "Prefer" which band to operate on in the wireless adapter Windows Device Manager, only helps if you are communicating wireless. If you are connected to the Eero via ethernet, then there is no Band selection, and therefore no control over speed.

      • GaryG
      • 3 mths ago
      • Reported - view

       

      See my (lengthy) comment below.

    • Mick_Hawkins
    • 1 yr ago
    • Reported - view

    I also have 6 devices on a large footprint property. I've separated 4 as far as I could and moved two to the far corners of outbuildings and the performance has shot up. Too many device tread on each other  it seems.

    • Whatever345
    • 10 mths ago
    • Reported - view

    Can anyone say class action lawsuit. This thread is HUGE and I don't a solid answer. I have to reset everything two or three times before I get my expected speed back. It only lasts about 5 says or so and the BS starts again. 

    • hgmooreiii
    • 8 mths ago
    • Reported - view

    Agreed. This speed impairment with the new, very expensive Pro+ is disturbing. Absolutely zero improvement over the speed of the garden-variety Eeros I replaced. What a waste of money and false advertising. 

      • hgmooreiii
      • 8 mths ago
      • Reported - view

      hgmooreiii I meant Eero 6E impairment 

    • mtbdog666
    • 7 mths ago
    • Reported - view

    Have Frontier GB and received 2 Eero 6 Pros with the service.  Getting really crappy wifi speeds, sometimes 160-170 mb in the same room with the Eero.  At this moment 400+ up/down.  

    Ruled out Frontier problem - close to 1 GB up and down when connected to router by ethernet.  Ethernet connect to Eero also 900+ up/down. 

    Contacted Frontier.  After "investigating", tech told me I should upgrade my service cuz I have "so many" devices connected.  Geez. They teach 'em well, right?  Every problem solved by selling more!

    By the way, out of about 40 devices that could be connected at any time, 90% are smart switches & plugs & Google home devices, a couple of printers, a solar inverter, an Elon-mobile, etc.  I don't know for sure, but doesn't seem like those things would be sucking up a lot of bandwidth at any given moment.

    Then I found this thread.  Problem solved, sort of.  Per reporting in this thread, shouldn't expect wifi speeds to be better than around 50% of the connected speed.  The even slower speeds on the 2nd Eero have also been explained.

    Gonna dust off the DLink AX5400 I had purchased a few months before receiving the Eeros.  If memory serves, the DLink was broadcasting speeds similar to the connected.  We'll see.

    Thanks to everyone who shared their research in this thread!

    • agjason
    • 3 mths ago
    • Reported - view

    @garyg Thanks for the info.  Will check out the analyzer, but you have a different model of Eero than most in this thread.  The plan Eero 6 Pro (not the 6E model) doesn't have the ability to leverage the 6GHz band as it only supports 2.4GHz and 5GHz.  I suspect that this is not only a channel congestion issue but also a chipset or firmware issue with our particular model that does not re-steer to clearer channels. 

    • Martinez209
    • 9 days ago
    • Reported - view

    Im trying to get wifi 500 ft distance from the modem. I purchased the pro6e mesh. I'm going to hardline with outdoor cat 6 from 1st rputer to 2nd and third. Does this sound possible? I notoced when i set up the first router it came in lower then the company provided router but the farthest rputer was faster. Wierd.

Content aside

  • 5 Likes
  • 9 days agoLast active
  • 143Replies
  • 16803Views
  • 48 Following