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Slow speed with gigabit and eero 6 pros

Current set up is gigabit modem/router combo in bridge mode connected to eero 6 pro gateway, also have 3 other eero 6 pros in house connected wirelessly on different floors and 2 eero pros, one in garage and one on back porch.  Cannot get anywhere near the gigabit speed that the app shows from the modem (940 down, 400 up).  The max I can get on wifi is usually 50-100 on any number of devices including iPhone 12 pro.  Wired connections to Apple TV or computers connected to peripheral 6 pros ranges from 25-100 down, if lucky.  I have restarted and reset everything multiple times including rebuilding the network, always ends about the same.  This is similar if not slower than I was getting on just eero pros alone previously.  Suggestions?

143 replies

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    • AustinTechie
    • 2 yrs ago
    • Reported - view

    I have two EP6 access points 60ft apart. I have 400/40 internet.

    I have a system connected to the non-router connected EP6.

    Wired to that EP6 I get 70Mb

    Wireless to that EP6 I get 35Mb

     

    Several days ago, I rebooted the EP6s and my desktop and I got 417Mb wired and 200Mb wireless...now I am getting less that 25% of that wired!  Something is not right with the mesh...why the degradation?

    Why do we not have the ability to see a map of the mesh and the current backhaul (wireless or wired) throughput?  Seems pretty important to understand where the issues are. We should have better reporting available if we want so we can troubleshoot.

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      James that's a wonderful link for owners that don't hardwire their Eeros, but via extensive testing I found the Eeros perform significantly better when placed at "hip" height, with all things being equal, in opposition to the article's suggested mid height or halfway between the floor and ceiling.  This is purely FYSA to assist you with any future assistance rendered. BTW I've pioneered an extremely innovative and cost effective proprietary solution to dramatically improve Eero Wi-Fi 6 download speeds for cable ISP Giganet customers which I'm sure the head of one of your critical departments would be very interested in discussing with me. I do not have problems achieving 800+mb/s Wi-Fi 6 DL speeds at comfortable distances away from my Eeros. 

    • Jamesshire
    • 2 yrs ago
    • Reported - view

    Are your EP6’s connected via a wired backhaul or are they wirelessly connected to each other’s backhaul?

      • AustinTechie
      • 2 yrs ago
      • Reported - view

      Jamesshire No, that is why I mentioned the distance between the APs.

      That being said, I may have had a speaker too close to the AP that I am wired to.  I moved the speaker away from the AP and I am now getting almost 400Mbs...😌.

      I will keep testing to be sure that was the culprit.

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      AustinTechie sorry I should have deleted that comment after posting it outside of the thread. Yes you clearly stated that in the thread and sorry for wasting your time as I should have removed my comment. Have a great day

      • AustinTechie
      • 2 yrs ago
      • Reported - view

       So that did not last long...later that same day, I reran the speedtest and it was right back to the 40Mbps down speeds. I see no reason for this behavior. 

       

      I am running 6.4 and am considering upgrading to 6.5, but worried about the comments of issues with 6.5. I cannot do without internet due to work.

       

      For the last 4 days, throughput has been consistently 40Mbps. Just wish we has some type of interconnect map with throughput data so we could at least experiment with location and distance.

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      AustinTechie I haven’t had a single problem with 6.5. Only people that should have any Strange effects would probably be with the DFS where nearby radar signals could cause channel issues. 

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      AustinTechie have you done a full network restart thru the app or unplug/plug power cycle after the modem has fully been power recycled 

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      AustinTechie your wired backhaul ? Straight cat 6 cable to each other or via a switch? Moca adapter? 

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      AustinTechie of you have an android phone or tablet then download the “Holy Grail” of network diagnostic tools called “Analiti” it’s the first app that I’ve found that provides real time signal strength and a multitude of additional capabilities that descended from the gods themselves!!! OMG this app in my hands 5 years ago I’d own a million dollar tech company by now LOLZ!!! There’s throughput diagnostic tools that will actually identify how much RF interference is impacting your downloads: example 300 mb/s DL speed loss due to RF interference etc etc. I doubt there’s another Eero customer that’s spent 100+ hours experimenting with them as I have so if anyone truly benefits from the fruits of my labor please contact Eero and ask them to retain my services as a contractor because my Knowledge base is immense and I’d love to see both parties benefit from a coop. I’m going back to school for a full time MBA 1 year accelerated course and I’ll once again be a struggling student HAHA 

      • AustinTechie
      • 2 yrs ago
      • Reported - view

      Jamesshire I feel like that is a cop-out.  The major selling point of a mesh network is to not require wired backhaul.  If the wireless interconnect (the mesh) is not going to provide the advertised performance levels, then it is not very useful.

      I live out in the country and have very little RF interference. Also, my 60ft spread on my EP6 APs is line of sight...NO walls, just one glass paned door that is almost always open!

      While my house has Cat5+ infrastructure, most of these wires are not actually finished out with connectors...I could do a wired back haul, but then I really wouldn't need the mesh.  There are many standard AC or AX wifi solutions that support shared SSID without smart mesh.

      I think I was getting better throughput from my Gen1 Eeros (i am an OG purchaser).

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      AustinTechie I’m OG early adopter immediately when the Gen2 Eero Pro 3+ years ago? It’s not actually a cop out as I’ve had intimate encounters with access points/range extenders where their mere presence halves your throughput and massively increases latency. Now those 2 factors are huge improvements from Eero tech. Not to mention localized packet routing between devices in proximity to each other on the same eero router which means an access point/extender would forward those packets to their main/only gateway router that then reroutes to the intended devices. Whereas Eeros will forgo such unnecessary travel paths and time and send device 1’s packets directly to device 2 when both devices are connected To the same eero thusly cutting out the middle man and all the quality and latency issues associated . A mesh network is not just a daisy chain network who’s sole purpose is to mimic  traditional AP’s or range extenders in a more efficient manner when wirelessly pushing signals out further away from the source router. the ability’s of a mesh network are vast and one of its more exciting attributes  basically emulates your cell phone’s (GSM/CDMA) network where by working autonomously to seek out and provide your phone call with the optimal cell tower for call quality and stability whilst simultaneously traveling 60mph in any given cardinal direction away from your current tower then seamlessly handing your phone call over to a new optimal tower and rinse/repeat for the duration of your call to preserve audio integrity and connection status. As more communications are funneled thru the Internet  (VoIP) I appreciate being able to wander about my property without losing my call connection or enduring disruptive device  handoffs when I’m out of range with the initial access point and my phone has to disconnect and reconnect to the next AP in range. There’s so much more, but to address your comment Eero performs exactly to their advertised capabilities, but those capabilities are dependent on so many customer environmental variables and obstacles outside of Eeros control. I can promise you that without a Cat6 backbone and continued unobstructed line of sight between your Eeros you will not be able to achieve Eero’s advertised performance levels which is by no means their fault. They are culpable for not stressing the importance of my main point which was “ more Eeros isn’t better, as less is more” and not over emphasizing how critical EERO placements are and the huge negative  impacts they will have on each other if placed too closely together. There’s not a mesh system on the market that doesn’t suffer from when a wired backhaul is absent. Wireless backhauls should be used as a last resort with a mesh system as none of them will truly shine wirelessly. That’s why I advocate MOCA adapters as 99% of all domiciles have cable tv coax wires already present in all major rooms and most bedrooms. With the existence of cable tv coax present no one should be running their mesh networks wirelessly. If they choose not to utilize MOCA technology then in my opinion those individuals don’t have the right to complain or slander Eero products becaue they chose not to do what was required to properly utilize their Eero products to their fullest potential (as I do and pull down 800+mb/s WiFi6 DLs, with a 949mb DL throughput hard cap due to 1gb Eero Ethernet Ports, from comfortable distances away from any of my 3 MOCA hardwired Eero 6 Pro routers.) I’m expecting 900+ WiFi 6 DLs after I implement an upgraded innovation I designed that’s thus far boosted my Wi-Fi performance by 50%.  But I can’t discuss it until I secure the intellectual property rights for my invention. Sorry. 

    • lsellier
    • 2 yrs ago
    • Reported - view

    I upgraded from 3 eero 5s to 3 eero 6 pros 3 weeks ago. They are all wired into our Gig Ethernet that runs around the house.  I have GigaBit internet from AT&T. Immediately my internet speed dropped by 10x with the new eero 6 pros. Screenshots to illustrate my point. I contacted customer support at eero over email 2 weeks ago but no answer. I just have a few more days to possibly return these. Is this issue fixable? Can support contact me?

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      lsellier did you get a new modem from AT&T? Is it a combo modem and router? Model # plz

       Or are you using your own modem?

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      lsellier if you simply plugged in the new Eeros without completely powering off then on (unplug) the at&t equipment then something like that will happen.  

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      lsellier is there a software update for the eeros?

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      lsellier also did you verify that the at&t equipment didn't reset out of bridge mode and you are running a double NAT your Eeros are fighting with the at&t router 

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      lsellier if you decided for a fresh start with your new Eeros and reset some of the at&t equipment for a new beginning then the at&t router stuff will need to be bridged / IP pass thru etc etc

      • lsellier
      • 2 yrs ago
      • Reported - view

      Jamesshire I figured it out. The eero pro 6 didn’t like an Ethernet cable that the previous generation eero had no problem with. Changed the cable and now everything works well. Thanks for replying to my post. 

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      lsellier awesome sauce! Inexpensive fix! Gotta love when that happens! Cherish the moment that it was merely a silly cable HAHA

      and you are welcome. I’ve experienced just about every scenario with my Eero Pro and Pro 6 and I’ve yet to encounter anything  physically wrong with any Eero device. They really are the best and basically pioneers for residential mesh systems. Eero for Life!!!!

      • Jamesshire
      • 2 yrs ago
      • Reported - view

      lsellier I mentioned somewhere else in one of these posts about switching all cables to minimum cat 6. Me personally I only switched the cables physically linked to an eero or moca device with cat 7. And all devices like Xbox appletv etc with cat6. Cat5e are HORRIBLE! HAVENT found one yet that delivers remotely close to its 1gig threshold minus the throughput overhead.

    • Brian_Kazmierczak
    • 2 yrs ago
    • Reported - view

    I am constantly rebooting my Eero Pro 6 gateway. Speeds go from 420Mb to 82Mb after a few hours, even  on the speed tests. I setup my Eero Pros, hardwired as only access points  at first,  no gateway and did not  have a problem. I am hoping this is resolved in 6.6. My kids PCs are wired with cat6 and now only get 50Mb vs the 400Mb they were  getting before.  This clears up with a reboot for a few hours, but then back down. I am using the cable provided to me from Eero between my ?Arris? modem and Eero Pro 6. Then I am wired down to a gigabit switch and out to the rest of my home. 

      • Evan_eero_support
      • 2 yrs ago
      • Reported - view

      Brian Kazmierczak Thanks for posting! Even the previous starting speeds of 420mb are well below what I would expect hardwired devices to be getting with a gig from your ISP. I would start by testing the Pro 6 Gateway by swapping it with another eero, at least for now. If the results improve, that would indicate that the Pro 6 is faulty.

      • Brian_Kazmierczak
      • 2 yrs ago
      • Reported - view

      Evan (eero support) thanks, I was going to try swapping my Eero Pro 6 in my (hardwired in my second floor) with my Eero Pro 6 gateway as a next step. I have seen a lot of people having a similar issue, so I was just waiting for 6.6, but I will give the swap a try. Thank you and have a nice weekend!

      • Brian_Kazmierczak
      • 2 yrs ago
      • Reported - view

      Evan (eero support) side note, I have 400MB with my provider. Sorry for the confusion. 

    • BF22030
    • 2 yrs ago
    • Reported - view

    Same issue here. I get 900 wired, and around 200 down and 130 up wireless. 6000 sq ft house with three eeros, one in the basement, one in the main floor (wired to router), and one on the top floor. 

Content aside

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