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Slow speed with gigabit and eero 6 pros

Current set up is gigabit modem/router combo in bridge mode connected to eero 6 pro gateway, also have 3 other eero 6 pros in house connected wirelessly on different floors and 2 eero pros, one in garage and one on back porch.  Cannot get anywhere near the gigabit speed that the app shows from the modem (940 down, 400 up).  The max I can get on wifi is usually 50-100 on any number of devices including iPhone 12 pro.  Wired connections to Apple TV or computers connected to peripheral 6 pros ranges from 25-100 down, if lucky.  I have restarted and reset everything multiple times including rebuilding the network, always ends about the same.  This is similar if not slower than I was getting on just eero pros alone previously.  Suggestions?

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  • What's the square footage of your home?

    Like
      • rymccart
      • rymccart
      • 11 mths ago
      • Reported - view

      4200

      Like
  • Hey rymccart thanks for reaching out- I would love to help you get this issue resolved. I went ahead and sent you a DM.

    Like
      • GRAYGOOSE
      • GRAYGOOSE
      • 10 mths ago
      • Reported - view

      StarTeck7 wanna help me out too?

      Like
      • Azndude
      • Azndude
      • 5 mths ago
      • Reported - view

      StarTeck7 what was the resolution for the problem because I have the same problem. Thanks.

      Like
      • clinton
      • clinton
      • 2 mths ago
      • Reported - view

      StarTeck7 Hey, StarTeck7. Since many customers seem to be having this issue, it would be awesome if you'd post the resolution publicly instead of via DM. Thanks!

      Like
  • I am having very similar issues. Brand new setup. Gig modem. 6 eero 6 pros all hard wired. 100-110 devices. 6500 sq feet. Hardwired devices get 400mbps. Wireless get 80-100. Speed test shows 940 down 40 up. Very disappointed with speeds, lack of desktop interface and inconsistency in activity reporting. Have a few more weeks to return product but would prefer to work through issues. Can someone contact me pls. 

    Like 1
      • Jamesshire
      • Jamesshire
      • 11 days ago
      • Reported - view

      Brian Kazmierczak I don’t know where to begin on how to counsel you as to what kind of performance should you expect out of the industry leader Wi-Fi mesh company when you were not using them as Wi-Fi mesh components and just using them as range extenders. It would be more cost effective to buy Xfinity pods and actually benefit from their remedial Wi-Fi mesh capabilities then to absolutely cheat yourself out of the wonders of Wi-Fi mesh with your Eeros because they’re being used as access points which voids them of behaving like a Wi-Fi mesh net work. I’m absolutely crushing with my giganet internet and my new Eero 6 pros Wi-Fi mesh net work as I recently upgraded from the 2nd Gen Eero pros that would absolutely crush your isp speeds if you are 400mb capped atm.

      Like
      • Jamesshire
      • Jamesshire
      • 11 days ago
      • Reported - view

      Joffice I’ll make a gentleman’s bet with you where no money shall change hands, but I’m 100% certain you have too many Eero Pro 6 routers and I’ve 100% confirmed after 200 hours of experiments that you are creating too much RF interference which will desimate your WiFi download speeds. My suggestion unplug 4 out of your 6 Eeros, always need the main gateway router, then stand in the vicinity of the additional active router and run ookla Speedtest.net APP on your phone. (Found them to be most reliable overall 24/7). Every Speedtest you run requires a minimum of 2 runs at each new location. I believe it’s mostly determining your max link quality capabilities on the initial test, but implements the higher WiFi link speed to your device for your round 2 test (3 times to be safe iMO). Also, turn WiFi off and back on your phone after unplugging and plugging in a new Eero location because your phone will try to link to your still on main gateway router when enroute to your next test station. And it can take a while sometimes to “shake” that main gateway WiFi connect and it’ll pooch your speed tests for a while and/or really piss you off standing next to an Eero 6 pro BEAST and pulling down pedestrian 2.4G WiFi DL speeds cuz your gateway router still has your phone’s WiFi lock down before the mesh hand off occurs with your proximity Eero. I also theorize that multiple speed tests from static locations allow the Eeros to perform some of their antenna beam forming magic to stabilize and boost test speeds for greater throughput accuracy

      Like
    • Jamesshire I am using them as a mesh network now, and my kids PCs, which are wired with cat6 are still restricted by the gateway to about 40 to 80Mbps. When I use my cable modem as the gateway i achieve the 400Mbps that my plan from the ISP allows. The reason I used them as APs first is because I did not have time that week to switch out my gateway and reconnect all devices, so I used them as APs for a couple weeks until I had some free time to make the switch. I am trying to see why using it as a gateway kills my LAN devices, all wired in cat6 and on a gigabit switch which I know is not the limitation, as it works at full speed anytime Eero Pro 6 IS NOT the gateway.

      Like
      • Jamesshire
      • Jamesshire
      • 10 days ago
      • Reported - view

      Brian Kazmierczak is your gateway eero plugged into a switch and your modem also plugged into said switch? If so I recommend a Cat6 direct connect into your modem, sounds like a combo router, with it in bridge mode. Good luck

      Like
    • Jamesshire Hi. Modem to Eero to Switch and modem combo on bridge mode. That’s how I have it. It’s a strange problem. I was a network engineer for a manufacturer before I got into software, so I’m 99% sure it’s setup properly. I used to be a CCNA (back in the day)  I am coming from ubiquiti APs on my network as APs with modem/router as gateway. I wanted to secure+ features for my kids, but it’s killed hardwired LAN performance when accessing the internet. 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak this situation sounds almost identical to when you have something on your network broadcasting as a DHCP server trying to assign Internal IPs. Thoughts?

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak oh yeah are ANY of your hardwired Eeros WiFi’ing okay or not all?

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak do you have another static IP and diff subnet/domain piggy backing inside your network?

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak I’ve seen bloody printers DHCP before LOLZ! Imagine the fountain of expletives that ensued? WHY IS THIS ON BY DEFAULT!!!!!! Hahaha 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak oh yeah, not to insult your intelligence and experience. But many of these modem/router combos have built in Ethernet ports but only one will work properly in bridge mode.

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak bro if you wanna voice Comm this I’m available and maybe we can brain storm cuz I’m VERY intrigued by your conundrum and I’d love to help you find a resolution to this Charlie FoxTrot purely out of curiosity and I can add this experience to my “tool bag” jimshire@pacbell.net and I can drop you some digits 😎

      Like
    • Jamesshire Only DHCP server is Eero right now, assigning 192.168.0.x network. I even moved  the  subnet mask to 255.255.255.0 vs 255.255.252.0 that Eero does by default. (i dont need a 252 subnet...)

      Like
    • Jamesshire i moved my hardwire Eero AP to WiFi Mesh to see if that was an issue. Now waiting  for my kids to test  on PC to see.

      Like
    • Jamesshire I used port 1 first, then moved to port 2. its a 4 port switch on the back. crazy part, it seems to be ok with a reboot, then slowly dies out over a day or so. (I have found many people online with the same type of issue)

      Like
    • Jamesshire I may take you up on that, my kids are not home now, so I dont have access to their PCs  and  I have a lot of work to get done today. (I am prepping for a new HPE Alletra full NVMe SAN in our datacenter... VROOM) Might be later this week, as this is not my top priority, more of a WTF is going on here situation.

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak old house? Old wiring? Ungrounded outlets? Tested voltage at your outlet? Have microwaves or hair dryer, space heater on same circuit? If YES sounds like you need an APC/UPC battery back up that is also a power conditioner for that perfect AC Sine wave and voltage.

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak copy that! I’m vested now! Cuz my interests are PEAKED!! I’m a “fix it” non Assassin type person.  

      Like
    • Jamesshire new house, all cat6. The fact that the hardwire is slower than WiFi is the issue. Im getting good WiFi speeds. I did turn off ipv6 too, so I’m just waiting to be able to do a speed test from a PC when my kids get home. Maybe it’s solid after all the changes I made. Hang tight… I’ll let you know. 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak silly question but are you absolutely certain your switches are using Full Duplex at max speeds?

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak and no accidentally inline “hubs”?

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak and are your kids PCs Ethernet cards/adapters running full duplex or on Auto select? USB Ethernet adapters?

      Like
    • Jamesshire yes. Full duplex on switch and PCs. Again, they go up to 400MB no problem out to the internet until I use Eero as my gateway. Almost like it’s throttling those connections. Anyway, got to run. I’ll let you know. 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak if any of your kids’ PCs are using USB ethernet dongles or whatever are they in black? Blue? Red? Ports?

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak okay, the Eero labs section is all turned on right? All the cool beta gadgets and stuff?

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Brian Kazmierczak oh oh oh oh! New house all Cat6! Are they all “home runs” (one solid cable from your network panel to their destinations)? If so beyond 330 feet (100 meters for the metric system impaired lolz) you gonna take performance hits. I LOVE home runs myself, BUTT (obligatory 2nd “T”) running wire thru new construction with just the framing a person could accidentally exceed that length very easily under the auspice of cable safety and aesthetics.

      Like
  • having similar issue. connected 900up and down, 5 feet away wireless: 270down, 204up.

    Like 1
  • rymccart, did you get a resolution to this issue? I am having the same issue. I have two eero pros online with three eero six pros. The new sixes get the exact same performance as the previous gen. I have gig internet as well and all eeros are hardwired. I would have expected that my wifi 6 devices I connected to them would have gotten at least 500MB of speed. Things feel sluggish on the network so hoping the support team shared something with you. 

    Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Chris G Cat5e or 6 with your Eero 6’s?

      Like
  • Just got three eero pro 6’s and I am too having the same issue. Little bummed about dropping $600 + to be getting the same internet speed as my 2nd generation eero’s. Plus I was only running 1 for my house, now three with these bad boys and same same. Please help! 

    Like 2
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      GRAYGOOSE wired backhaul to allEeros?

      Like
  • I'm running into the same issue. Any luck with how to fix?

    Like
      • GRAYGOOSE
      • GRAYGOOSE
      • 10 mths ago
      • Reported - view

      I called eero and the guy told me they will not do 1 gig. He said it’s like your cars speedometer, it shows 180 but won’t do that speed. I returned my system and got my money back. He told me it’s only advertising, nothing more. 

      Like
    • GRAYGOOSE Hey there! Thanks for letting us know about this experience you had. I'd like to look into it further to make sure we have exhausted all our options to improve those speeds. I am sending you a message. Respond to me there and I'll be happy to move forward.

      Like
      • GRAYGOOSE
      • GRAYGOOSE
      • 9 mths ago
      • Reported - view

      Evan (eero support) 

      I replied to your message but never got a response....

      Like
  • I am having the same speeds, I have 2 eero pro 6 hard wired and 1 wireless.  1 gig service with 2-300 speeds.  It must be a set up issue.  Can someone contact me?

    Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      MTharp power off your unwired and make sure there’s PLENTY of distance between your wired and run some tests. These things have to be wired backhauled and they literally hate each other in close proximity. They generate massive amounts of RF interference and unwired ones are the worse

      Like
  • I was getting ~80mbps via WiFi and even when hardwired directly to the eero pro 6. Returned the eero and purchased the Netgear Orbi. Now WiFi download speeds are around 550mbps and hardwired I've gotten up to 850-900mbps.

    Like 1
  • Same issue...600 mps download wired to my modem, 300 mps wireless through my modem, 175 most wireless via eero pro 6.  1,400 Sq. Foot condo. What gives?

    Like
  • I had the same issue. The fix is this. Go to your Eero app > click the Discover tab (3rd button on the bottom from left to right) > click Eero Labs (beta) > enable Band Steering. 

     

    The problem is the Eero Pro is apparently putting all devices on 2.4ghz instead of the 5ghz channels. 

     

    Hope this helps.

    Like 1
    • Mightymorphinchris Thanks!  That worked!

      Like 1
  • Same issue as everyone else (eero 6).
     

    I have 5 extenders (2200 Sq ft).

    Like 1
  • Thank you.

    Like
  • The band steering suggestion seemed to help with wifi but still not getting anywhere close to a gig (maybe half that with band steering on). What’s even more upsetting is that my hardwired machine on the primary eero isn’t even getting more than 500 Mbps. I could easily get 800/900 on that machine with the gateway thing I was renting from Comcast. 
     

    I just hooked up the eeros today so I won’t give up yet but would love to get some help/advice from anyone who’s figured something out. Definitely should be getting close to a gig with Ethernet so don’t understand what the issue is with that. 

    Like 1
      • Guillscala
      • Guillscala
      • 9 mths ago
      • Reported - view

      This is the reply I received after emailing:

       

      Thank you for reaching out to eero for technical support! According to your email, you have slow speeds on your eeros aside from the base. Wifi is usually cut in about half. So, according to your incoming speed of around 450 mbps, your main would be getting that hardwired to the modem and would be broadcasting about 200-300mbps on wifi. Next, your eero closest to it would be getting half of that so about 100-200mbps in optimum topology. And so on from there. So, your speeds are to be expected. Here is an article about this: https://www.quora.com/Is-it-normal-for-a-WiFi-modem-connection-to-give-half-the-download-speed-of-a-wired-connection

      Like
      • wertyu
      • wertyu
      • 9 mths ago
      • Reported - view

      Update: my hardwired machine is getting 929 down and 40+ up this morning (what I would expect), so maybe there was just a lot of traffic on Comcast on a Sunday night. If these speeds hold (with the band steering turned on), I will feel like I'm getting what I paid $600 for, which is great!

      Like
      • Zone99
      • Zone99
      • 2 mths ago
      • Reported - view

      Guillscala So if I read that right, then there's no hope of my 'next eero closest' getting anywhere close to what my router is capable of doing.  Ok, I can accept that. 

       

      What I can't accept is that I should expect that the 'next eero closest' is going to get half of what the base eero is and then the next one gets half of that.  That's not how a mesh network works. 

       

      My internet is 1Gbps.  Sitting right next to my eero base, I get ~200-240mbps (eero, not eero pro) and then I'm getting around 60Mbps from the next closest eero unit and 50Mbps from the other.  One unit is in a room that's pretty much on top of the base unit room and the other is in a room that's about 50 ft away.  

      They should be getting far better bandwidth and the two units should NOT be halving the bandwidth they get from each other.  It's a mesh...it's supposed to be close to the same within that mesh and I should get the same with the same device in either connection (all other things being equal).  

       

      In other words, even if you take into account the article you stated, my bandwidth should only be cut if there are two machines connected at the same time and active at the same time no matter where I am in my mesh.  

      The eero (non pro) is supposed to provide 500Mbps of bandwidth isn't it?  That says to me that 250Mbps at the base is unacceptable.  By the article you describe, I should have close to 500Mbps and 250 elsewhere.

       

      Honeslty, my old netgear base units worked better.

      Like
    • Hello Zone99 ,

      While we have seen standard eeros get up to 550 Mbps over WiFi, these were maximum speeds we have tested in ideal conditions. Most networks are competing with multiple devices, noise and material that degrade the signal, and fighting through congestion on the radio waves/channels they use. Most customers will get 200-250Mbps over WiFi from a standard eero setup as the Gateway if their internet speeds support those speeds. So the speeds you are seeing at your Gateway, over WiFi, are normal and within the expected range.

      I have found that one of the primary causes of speed degradation is due to eero placement. We recommend that eeros be placed between 35-45ft away from any other eero. I have seen eero networks that are too close or to far away cause various behavioral problems. Take a look at our placement article I have linked below and make sure that your eeros are not placed in areas where you could have interference from the environment as well.

      https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

      After checking the placement, if you are still experiencing difficulties give our support a call so we can take a look at the network and offer some more troubleshooting steps based off your network's settings.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      Zone99 I’m sorry but that they’re wrong and I can prove it to them, but I spent 200+ hours figuring it out and they need to put me on their payroll. My Eeros Pro 6’s CRUSH my giganet internet

      Like
  • I’m having nearly identical issues as you, word for word.  Same gig internet, testing high on modem, yet getting 25-100 MAX WiFi speed.  Sometimes it even drops as low as 5-10.  It’s been happening for months, and I can’t figure it out. Driving me nuts.  I waited for the eero 6 pro to come out thinking I’d be getting the newest / best hardware, and been nothing but problems.  

    Like
      • wertyu
      • wertyu
      • 8 mths ago
      • Reported - view

      See what you get on a device that’s connected to the primary eero (i.e. the one connected to your modem). Also make sure you turn on band steering. 

      Like
  • reading through all those posts here, it's interesting how everybody just talks about the square footage of their  homes and completely ignores that every of those cases are different. Every house has different factors, like for example what walls do you guys have: Plaster, Stucco or Sheetrock? How many bathrooms? {bathrooms are tiled, some with even granite), What do you use for heating the house? etc. All those vectors are important for installing wifi :) Do you live in a highly congested area in the city or do live off the land? PM me if you have questions :) 

    Like
  • Fixing most home Wi-Fi problems doesn’t have to cost a lot. A basic mesh system can provide reliable Wi-Fi coverage in jcpenney kiosk most homes without costing more than $250. If the speeds you’re getting from your ISP are 300Mbps or less, there’s no real need to buy anything more.

    Like
  • Try and Upgrade all your Ethernet cables to Cat 6 with specific emphasis on the Eero connected to your modem and network switches/backhauls. That dramatically improved all my hardwired and Wi-Fi download speeds averaging +50% boosts. Cat 5e patch cables are very common but they top out at 1Gb/s, versus 10 Gb/s for Cat 6, and if they aren’t perfect quality (none of mine were) they will dramatically decrease your peak DL speeds. I focus mainly on download speeds because the majority of us have asymmetric Internet connections. The Ethernet ports on our Eero Pros are in theory max 1 Gb/s and they’re connected to our Gb/s+ modems but reaching 1Gb/s, and above, download speeds isn’t physically possible because of throughput “overhead” limitations which prevents all devices from reaching their “theoretical” max speed limits. I believe the Pro and the Pro 6 have identical Ethernet ports, but my new Pro 6 will be here tomorrow when I’ll be able to confirm or deny that. I’m currently maxing out at 949Mb/s download with my Eero Pro 2nd Gen via the Eero app’s internet speed test. My Wi-Fi speeds max out near 600 Mb/s and my wired devices max out around 850 Mb/s when IVO my wired backhauled Eero “satellite” routers. I use Motorola “MOCA” Ethernet adapters to accomplish my Eero routers’ wired backhauls, MOCA uses cable tv coax commonly found in a house’s existing cable tv wiring as Ethernet cables, and these adapters max at 1Gb/s “theoretically”. My wireless backhaul Eeros average 300Mb/s Wi-Fi DLs. Haven’t tested wired DL speeds at my Eero gateway Router, that’s physically connected to the modem and a MOCA adapter, because both ports are occupied. So beyond all the tech speak I’ll make it simple: First, I highly recommend upgrading all of your Ethernet cables to Cat 6 as that can only help you and not hurt you provided you’re using good quality cables. Secondly, seriously make an effort for wired backhaul connections between your Eero routers as that alone boosted my network speeds by a minimum of 100% as I physically discovered. Good Luck

    Like
      • Jamesshire
      • Jamesshire
      • 2 mths ago
      • 1
      • Reported - view

      Confirmed. Eero Pro and Pro 6 have same 1 Gb/s Ethernet ports. I also discovered that “less is more” in the sense that fewer Eero routers in proximity of each other drastically increased my download speeds. Especially removing non wired backhaul Eeros from my network, and only using my wired Eeros with updated strategically placed router placement. Mixing and matching wired and wireless Eeros had major negative impacts on my network download speeds. In an attempt to expand the Wi-Fi range of my network to my yards I inadvertently reduced my network speeds by 100% by adding wireless Eeros to the outskirts of my house’s perimeter. My new Wi-Fi DL speeds with me Two Eero Pro 6s installed in my single story ranch floor plan house are 550-750Mb/s in my common rooms/bedrooms, Laundry room near 400Mb/s and my wide attached backyard patio 450-500 Mb/s. If you want to maximize your Eero Wi-Fi performance to function at the rated speeds you paid for then I’d suggest following my network designs.

      Like 1
      • Jamesshire
      • Jamesshire
      • 2 mths ago
      • Reported - view

      After implementing my new network layout I am achieving the promised speeds and performance that Eero has publicized for their products. I am VERY happy with the results of a lot of hard work and network sleuthing to squeeze out every dime I spent on Eero’s amazing industry leading products.

      Like
      • Jamesshire
      • Jamesshire
      • 2 mths ago
      • Reported - view

      oh yeah my Pro 6 placements are one in the Den, which is a centralized location, and the other is in my master bedroom at the edge of my house adjacent to two other bedrooms.

      Like
      • Jamesshire
      • Jamesshire
      • 2 mths ago
      • Reported - view

      Jamesshire oh yeah!!! This is critical: Eero placement shouldn’t be higher than your hip joint when standing. When I had my eero placed up high 6ft parallel to my head with no obstructions my Eero seriously underperformed versus a hip high placement IVO my flat screen and sound-bar. Higher placement is not better. This isn’t a CB or TV antenna where height matters. I’d suggest aligning your Eero’s resting height location to be at the same level of your cell phone when using it and sitting on your couch for example.

      Like
    • Jamesshire I registered for this forum just to reply to this. I think you might be  spot on with the less is more in some cases. 
       

      I’m in a 3br/2bath ranch style house and went with the Eero Pro 3 pack. Two of them are wired gigabit backhaul and the 3rd was wireless backhaul. ATT fiber gigabit up and down for the WAN side. 
       

      I was seeing approx 300Mb up/down on the wireless side which almost doubled to 550Mb  simply by unplugging the 3rd, wireless-backhaul Eero. No noticeable drop in coverage distance  

      Like
    • Mikeclayton99 that’s great. With Eeros less is more. The two that are wired their proximities will impact your speeds. They’ll perform better if they have as little signal influence upon each other as possible. So modifying their placements with more obstacles between them should continue to benefit you.

      good luck

      Like
  • I have two EP6 access points 60ft apart. I have 400/40 internet.

    I have a system connected to the non-router connected EP6.

    Wired to that EP6 I get 70Mb

    Wireless to that EP6 I get 35Mb

     

    Several days ago, I rebooted the EP6s and my desktop and I got 417Mb wired and 200Mb wireless...now I am getting less that 25% of that wired!  Something is not right with the mesh...why the degradation?

    Why do we not have the ability to see a map of the mesh and the current backhaul (wireless or wired) throughput?  Seems pretty important to understand where the issues are. We should have better reporting available if we want so we can troubleshoot.

    Like
    • AustinTechie if you want performance similar to your Gateway router wired to your modem then you will have to hardwire your EP6’s together. Check into MOCA adapters as that’s how I wired connect all my EP6 together and I get 800+ mb/s WiFi downloads on my gigabit internet connection. 

      Like
    • Hello AustinTechie ,

      There is also the possibility that your eeros might be too far apart. If you can run a test moving the extra eero around 10ft closer to the router that would help a lot with determining if placement might be the cause of this. Also, double check placement by reviewing the article below, to make sure there are not external factors that might be interfering with the WiFi signal.

      https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

      Like
    • James that's a wonderful link for owners that don't hardwire their Eeros, but via extensive testing I found the Eeros perform significantly better when placed at "hip" height, with all things being equal, in opposition to the article's suggested mid height or halfway between the floor and ceiling.  This is purely FYSA to assist you with any future assistance rendered. BTW I've pioneered an extremely innovative and cost effective proprietary solution to dramatically improve Eero Wi-Fi 6 download speeds for cable ISP Giganet customers which I'm sure the head of one of your critical departments would be very interested in discussing with me. I do not have problems achieving 800+mb/s Wi-Fi 6 DL speeds at comfortable distances away from my Eeros. 

      Like
  • Are your EP6’s connected via a wired backhaul or are they wirelessly connected to each other’s backhaul?

    Like
    • Jamesshire No, that is why I mentioned the distance between the APs.

      That being said, I may have had a speaker too close to the AP that I am wired to.  I moved the speaker away from the AP and I am now getting almost 400Mbs...😌.

      I will keep testing to be sure that was the culprit.

      Like
    • AustinTechie sorry I should have deleted that comment after posting it outside of the thread. Yes you clearly stated that in the thread and sorry for wasting your time as I should have removed my comment. Have a great day

      Like
    •  So that did not last long...later that same day, I reran the speedtest and it was right back to the 40Mbps down speeds. I see no reason for this behavior. 

       

      I am running 6.4 and am considering upgrading to 6.5, but worried about the comments of issues with 6.5. I cannot do without internet due to work.

       

      For the last 4 days, throughput has been consistently 40Mbps. Just wish we has some type of interconnect map with throughput data so we could at least experiment with location and distance.

      Like
    • AustinTechie I haven’t had a single problem with 6.5. Only people that should have any Strange effects would probably be with the DFS where nearby radar signals could cause channel issues. 

      Like
    • AustinTechie have you done a full network restart thru the app or unplug/plug power cycle after the modem has fully been power recycled 

      Like
    • AustinTechie your wired backhaul ? Straight cat 6 cable to each other or via a switch? Moca adapter? 

      Like
    • AustinTechie of you have an android phone or tablet then download the “Holy Grail” of network diagnostic tools called “Analiti” it’s the first app that I’ve found that provides real time signal strength and a multitude of additional capabilities that descended from the gods themselves!!! OMG this app in my hands 5 years ago I’d own a million dollar tech company by now LOLZ!!! There’s throughput diagnostic tools that will actually identify how much RF interference is impacting your downloads: example 300 mb/s DL speed loss due to RF interference etc etc. I doubt there’s another Eero customer that’s spent 100+ hours experimenting with them as I have so if anyone truly benefits from the fruits of my labor please contact Eero and ask them to retain my services as a contractor because my Knowledge base is immense and I’d love to see both parties benefit from a coop. I’m going back to school for a full time MBA 1 year accelerated course and I’ll once again be a struggling student HAHA 

      Like
    • Jamesshire I feel like that is a cop-out.  The major selling point of a mesh network is to not require wired backhaul.  If the wireless interconnect (the mesh) is not going to provide the advertised performance levels, then it is not very useful.

      I live out in the country and have very little RF interference. Also, my 60ft spread on my EP6 APs is line of sight...NO walls, just one glass paned door that is almost always open!

      While my house has Cat5+ infrastructure, most of these wires are not actually finished out with connectors...I could do a wired back haul, but then I really wouldn't need the mesh.  There are many standard AC or AX wifi solutions that support shared SSID without smart mesh.

      I think I was getting better throughput from my Gen1 Eeros (i am an OG purchaser).

      Like
    • AustinTechie I’m OG early adopter immediately when the Gen2 Eero Pro 3+ years ago? It’s not actually a cop out as I’ve had intimate encounters with access points/range extenders where their mere presence halves your throughput and massively increases latency. Now those 2 factors are huge improvements from Eero tech. Not to mention localized packet routing between devices in proximity to each other on the same eero router which means an access point/extender would forward those packets to their main/only gateway router that then reroutes to the intended devices. Whereas Eeros will forgo such unnecessary travel paths and time and send device 1’s packets directly to device 2 when both devices are connected To the same eero thusly cutting out the middle man and all the quality and latency issues associated . A mesh network is not just a daisy chain network who’s sole purpose is to mimic  traditional AP’s or range extenders in a more efficient manner when wirelessly pushing signals out further away from the source router. the ability’s of a mesh network are vast and one of its more exciting attributes  basically emulates your cell phone’s (GSM/CDMA) network where by working autonomously to seek out and provide your phone call with the optimal cell tower for call quality and stability whilst simultaneously traveling 60mph in any given cardinal direction away from your current tower then seamlessly handing your phone call over to a new optimal tower and rinse/repeat for the duration of your call to preserve audio integrity and connection status. As more communications are funneled thru the Internet  (VoIP) I appreciate being able to wander about my property without losing my call connection or enduring disruptive device  handoffs when I’m out of range with the initial access point and my phone has to disconnect and reconnect to the next AP in range. There’s so much more, but to address your comment Eero performs exactly to their advertised capabilities, but those capabilities are dependent on so many customer environmental variables and obstacles outside of Eeros control. I can promise you that without a Cat6 backbone and continued unobstructed line of sight between your Eeros you will not be able to achieve Eero’s advertised performance levels which is by no means their fault. They are culpable for not stressing the importance of my main point which was “ more Eeros isn’t better, as less is more” and not over emphasizing how critical EERO placements are and the huge negative  impacts they will have on each other if placed too closely together. There’s not a mesh system on the market that doesn’t suffer from when a wired backhaul is absent. Wireless backhauls should be used as a last resort with a mesh system as none of them will truly shine wirelessly. That’s why I advocate MOCA adapters as 99% of all domiciles have cable tv coax wires already present in all major rooms and most bedrooms. With the existence of cable tv coax present no one should be running their mesh networks wirelessly. If they choose not to utilize MOCA technology then in my opinion those individuals don’t have the right to complain or slander Eero products becaue they chose not to do what was required to properly utilize their Eero products to their fullest potential (as I do and pull down 800+mb/s WiFi6 DLs, with a 949mb DL throughput hard cap due to 1gb Eero Ethernet Ports, from comfortable distances away from any of my 3 MOCA hardwired Eero 6 Pro routers.) I’m expecting 900+ WiFi 6 DLs after I implement an upgraded innovation I designed that’s thus far boosted my Wi-Fi performance by 50%.  But I can’t discuss it until I secure the intellectual property rights for my invention. Sorry. 

      Like
  • I upgraded from 3 eero 5s to 3 eero 6 pros 3 weeks ago. They are all wired into our Gig Ethernet that runs around the house.  I have GigaBit internet from AT&T. Immediately my internet speed dropped by 10x with the new eero 6 pros. Screenshots to illustrate my point. I contacted customer support at eero over email 2 weeks ago but no answer. I just have a few more days to possibly return these. Is this issue fixable? Can support contact me?

    Like
    • lsellier did you get a new modem from AT&T? Is it a combo modem and router? Model # plz

       Or are you using your own modem?

      Like
    • lsellier if you simply plugged in the new Eeros without completely powering off then on (unplug) the at&t equipment then something like that will happen.  

      Like
    • lsellier is there a software update for the eeros?

      Like
    • lsellier also did you verify that the at&t equipment didn't reset out of bridge mode and you are running a double NAT your Eeros are fighting with the at&t router 

      Like
    • lsellier if you decided for a fresh start with your new Eeros and reset some of the at&t equipment for a new beginning then the at&t router stuff will need to be bridged / IP pass thru etc etc

      Like
      • lsellier
      • lsellier
      • 1 mth ago
      • Reported - view

      Jamesshire I figured it out. The eero pro 6 didn’t like an Ethernet cable that the previous generation eero had no problem with. Changed the cable and now everything works well. Thanks for replying to my post. 

      Like
    • lsellier awesome sauce! Inexpensive fix! Gotta love when that happens! Cherish the moment that it was merely a silly cable HAHA

      and you are welcome. I’ve experienced just about every scenario with my Eero Pro and Pro 6 and I’ve yet to encounter anything  physically wrong with any Eero device. They really are the best and basically pioneers for residential mesh systems. Eero for Life!!!!

      Like
    • lsellier I mentioned somewhere else in one of these posts about switching all cables to minimum cat 6. Me personally I only switched the cables physically linked to an eero or moca device with cat 7. And all devices like Xbox appletv etc with cat6. Cat5e are HORRIBLE! HAVENT found one yet that delivers remotely close to its 1gig threshold minus the throughput overhead.

      Like
  • I am constantly rebooting my Eero Pro 6 gateway. Speeds go from 420Mb to 82Mb after a few hours, even  on the speed tests. I setup my Eero Pros, hardwired as only access points  at first,  no gateway and did not  have a problem. I am hoping this is resolved in 6.6. My kids PCs are wired with cat6 and now only get 50Mb vs the 400Mb they were  getting before.  This clears up with a reboot for a few hours, but then back down. I am using the cable provided to me from Eero between my ?Arris? modem and Eero Pro 6. Then I am wired down to a gigabit switch and out to the rest of my home. 

    Like
    • Brian Kazmierczak Thanks for posting! Even the previous starting speeds of 420mb are well below what I would expect hardwired devices to be getting with a gig from your ISP. I would start by testing the Pro 6 Gateway by swapping it with another eero, at least for now. If the results improve, that would indicate that the Pro 6 is faulty.

      Like
    • Evan (eero support) thanks, I was going to try swapping my Eero Pro 6 in my (hardwired in my second floor) with my Eero Pro 6 gateway as a next step. I have seen a lot of people having a similar issue, so I was just waiting for 6.6, but I will give the swap a try. Thank you and have a nice weekend!

      Like
    • Evan (eero support) side note, I have 400MB with my provider. Sorry for the confusion. 

      Like
  • Same issue here. I get 900 wired, and around 200 down and 130 up wireless. 6000 sq ft house with three eeros, one in the basement, one in the main floor (wired to router), and one on the top floor. 

    Like
      • Jamesshire
      • Jamesshire
      • 10 days ago
      • Reported - view

      BF22030 all wired Eeros? If so what Cat type. Cat6 minimum and throw away any Cat5e on your network IMO. Lemmie know

      Like
    • Jamesshire Cat5e will do just fine with gigabit, but that’s not to say there isn’t an issue with an existing cable. Trying with a different cable is always a good idea when trying to troubleshoot these kinds of issues.

      Like
      • Jamesshire
      • Jamesshire
      • 10 days ago
      • Reported - view

      cMoo92 sorry no. Cat5e theoretical throughput max speed is 1gb. I’ve never found a Cat5e that even came close to those numbers. And I’m insulted that you didn’t Google Cat5e yourself and read all the complaints before insulting me……

      Like
    • Jamesshire I’m not insulting you, I’m just disagreeing with your opinion. I know very well how Cat5e functions. I manage several office networks with thousands of devices on them. The majority of the cabling in these networks is Cat5e and gigabit speed works just fine. I’m not saying this to brag, but rather to show I have plenty of experience and expertise when it comes to understanding how Cat5e works.

      Like
      • Jamesshire
      • Jamesshire
      • 10 days ago
      • Reported - view

      cMoo92 must be nice to be the exception to the rule guy who’s argument is solely based on your opinion. That’s why I suggested researching and to not just take my opinion about this….

      Like
      • BF22030
      • BF22030
      • 9 days ago
      • Reported - view

      Jamesshire - one is wired directly to the router with whatever cable it came with, likely cat6. The other two are wireless, just plugged into power outlets. 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 wireless is a no go if you expect performance. I’m going to assume you’ve got cable tv coax already wired throughout your structure? MOCA adapters !!!!! Bam! Use them as wired Ethernet, but make sure you use Cat6 jumper from the MOCA adapter to your Eero to create your wired backbone. DirectTV cabling is cool as long as it’s not active cuz MOCA and them don’t jive. Motorola (IMO) make the best 1gb throughput adapters and the Eero’s Ethernet ports are 1gb

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 oh yeah, assuming you are a cable internet user connect your first MOCA adapter with the coax currently plugged into your cable modem and then use a high quality coax pigtail from the MOCA “device” output nipple to your cable modem. This will avoid the necessity of buying a MOCA rated coax splitter and all splitters degrade your signal unfortunately.

      Like
      • BF22030
      • BF22030
      • 9 days ago
      • Reported - view

      Jamesshire -The FIOS router does not have a coax connection. That exists outside my house, with cat6 from the box to the router inside my house. 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 okay then you Cat6 into the fios, use the 2nd Eero port into a switch and find a coax popping out of the wall or floor from cable tv or DirectTV (DirectTV can’t be active) and you connect your MOCA adapter to said coax and Cat6 it to your switch. Then find coax near other Eeros ( obviously need to be same coax network your primary MOCA is on) then connect coax to MOCA #2 and Cat6 into your 2nd Eero , rinse repeat. That was brief lemmie know if too brief and confusing.

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 my MOCA life. I’m in an old RV carport turned enclosed garage when I bought the place. Now it’s a professional level movie theater, NOT HOME THEATER, and it’s all MOCA powered Eero Pro 6 ( which is not “mounted” in a flattering location I might add at the moment). I’m about 12 feet away sitting on a couch in line of sight, and the eero is sitting above my entry door lolz.

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 my 2nd test same spot

      Like
      • BF22030
      • BF22030
      • 9 days ago
      • Reported - view

      Jamesshire 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 see that little white speck above the door? There’s my Eero Pro 6 as proof. That’s a HORRIBLE HORRIBLE location , but things are too dynamic in here to put it anywhere else atm where it would be safe from harm.

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 getting pinged by ya, but no message….

      Like
  • You’re saying that I need to buy three coax to Ethernet adapters and plug the units into the coax outputs in the walls?

    Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 I have 3 Eeros thus 3 of these Motorola adapters MM1000 MoCA ADAPTER perhaps pasting into Amazon and seeing them will help?

      Like
      • BF22030
      • BF22030
      • 9 days ago
      • Reported - view

      Jamesshire This is becoming an expensive proposition! I thought just the eeros were needed. This is another $200 for the adaptors. Thanks for all the info! 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 soooooooo, what happened wuz……..I was on the MOCA train before its popularity……I got my first 2 pack for $89, and 3rd for like $48. Now there are Amazon Warehouse open box deals sometimes and EBay has some interesting deals, but sadly the words getting out and they are only getting more expensive over time. The whole Supply/Demand thing. People are starting to realize that all these TRUE mesh systems suck without a wired backhaul. It’s a reality that just is. Orbi was impressive during my testing but it wasn’t true mesh therefore certain desirable qualities weren’t available. But I’m here to tell you that a wired backhaul will queue the angels down from the heaven lolz. Wireless backhaul will be a superior access point/range extender system with much less throughput loss and latency as it is greatly superior to that tech. But to kick the tires and light the fires ya gonna have to wire them bad boys and it’s bloody amazing!! 

      Like
      • Jamesshire
      • Jamesshire
      • 9 days ago
      • Reported - view

      BF22030 but know this: you possess the industry’s BEST true WiFi mesh system on the market: 

      Like
  • Did you ever figure out the issue? This has to be an eero problem of this many people have the same issue…

    i have an 800 sf home, 800! Same issue…

    i started with 1 eero pro 6 in the center of my house. Did all of the trial and error / resetting / testing you can do when you have internet problems… I called xFinity, which is the Internet I HAD… never could fix the problem… i would get dropped zoom calls in my office, and my down load speeds never pass 230 when in supposed to get 1000… ON NO DEVICE, mind you I have a new iMac with M1 chip, iPads with M1, iPhones Apple TV’s and 2 MacBook pros with M1 chips… also 2 Xbox series x… needless to say, it is not the devices… nothing gets more than 200…

     

    I’ve tried resetting my router and connecting 1 device at a time, thinking maybe it’s how many devices I have, no change… i moved my eero pro 6 to my living room, nothing. With all of the hype everyone talk’s about these errors I figured there’s is no way it’s the router. XFinity came out to check my Internet, they said there’s is no issues. (My eero pro 6 is getting 900 something with a direct connection so I believe them…)

    i decided to switch Internet though just in case because people I know say they had issues with xFinity before switching to Wow! where all their issues went away… i switched to Wow!…. Same issue…

    now frustrated, I decided to throw a hail Mary! I went out and bought two more eero pro 6’s… placed one in my living room and another in my office… 

     

    connected the second first… connected, one my iMac … same issue… connected the third eero pro 6. Tested my iMac, (which is little 1.3 ft from my Eero pro 6 …… still 186 download…
     

    these eeros are a waste of time… with all of the things I have tried, there’s is literally nothing else you can say that I haven’t done…

    Not enough eeros? It’s 800 sf for crying out load!  too many errors? Did you forget how I got there? Already tried 1 (and two) until I worked my way up to three…

     

    this is ridiculous…

    Like
      • Jamesshire
      • Jamesshire
      • 3 days ago
      • Reported - view

      Adrian93box do you own an android device? Get free Analati app. Run a coverage analysis of the stock 3 built in locations wherever relevant to your office/domicile. Refer to the Rf signal interference recordings from each location’s 3 sample survey and their throughput bandwidth loss. Email me jimshire@gmail.com with screenshots of the graphs generated if you wouldn’t mind. That was my problem, but i adapted and conquered. This was a WiFi speed test done about 12 feet away and below my Eero Pro 6 as it’s not mounted in an ideal location (long story). The first pic device was my s21+ with the speed limiter disabled in developer options. Picture shot from my 12 pro max. 2nd pro max results. I get markedly improved throughput on my Samsung..but better ping times from my iPhone.

      Like
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