1

Slow speed with gigabit and eero 6 pros

Current set up is gigabit modem/router combo in bridge mode connected to eero 6 pro gateway, also have 3 other eero 6 pros in house connected wirelessly on different floors and 2 eero pros, one in garage and one on back porch.  Cannot get anywhere near the gigabit speed that the app shows from the modem (940 down, 400 up).  The max I can get on wifi is usually 50-100 on any number of devices including iPhone 12 pro.  Wired connections to Apple TV or computers connected to peripheral 6 pros ranges from 25-100 down, if lucky.  I have restarted and reset everything multiple times including rebuilding the network, always ends about the same.  This is similar if not slower than I was getting on just eero pros alone previously.  Suggestions?

27replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • What's the square footage of your home?

    Like
      • rymccart
      • rymccart
      • 7 mths ago
      • Reported - view

      4200

      Like
  • Hey rymccart thanks for reaching out- I would love to help you get this issue resolved. I went ahead and sent you a DM.

    Like
      • GRAYGOOSE
      • GRAYGOOSE
      • 6 mths ago
      • Reported - view

      StarTeck7 wanna help me out too?

      Like
      • Azndude
      • Azndude
      • 1 mth ago
      • Reported - view

      StarTeck7 what was the resolution for the problem because I have the same problem. Thanks.

      Like
  • I am having very similar issues. Brand new setup. Gig modem. 6 eero 6 pros all hard wired. 100-110 devices. 6500 sq feet. Hardwired devices get 400mbps. Wireless get 80-100. Speed test shows 940 down 40 up. Very disappointed with speeds, lack of desktop interface and inconsistency in activity reporting. Have a few more weeks to return product but would prefer to work through issues. Can someone contact me pls. 

    Like
  • having similar issue. connected 900up and down, 5 feet away wireless: 270down, 204up.

    Like 1
  • rymccart, did you get a resolution to this issue? I am having the same issue. I have two eero pros online with three eero six pros. The new sixes get the exact same performance as the previous gen. I have gig internet as well and all eeros are hardwired. I would have expected that my wifi 6 devices I connected to them would have gotten at least 500MB of speed. Things feel sluggish on the network so hoping the support team shared something with you. 

    Like
  • Just got three eero pro 6’s and I am too having the same issue. Little bummed about dropping $600 + to be getting the same internet speed as my 2nd generation eero’s. Plus I was only running 1 for my house, now three with these bad boys and same same. Please help! 

    Like 1
  • I'm running into the same issue. Any luck with how to fix?

    Like
      • GRAYGOOSE
      • GRAYGOOSE
      • 6 mths ago
      • Reported - view

      I called eero and the guy told me they will not do 1 gig. He said it’s like your cars speedometer, it shows 180 but won’t do that speed. I returned my system and got my money back. He told me it’s only advertising, nothing more. 

      Like
    • GRAYGOOSE Hey there! Thanks for letting us know about this experience you had. I'd like to look into it further to make sure we have exhausted all our options to improve those speeds. I am sending you a message. Respond to me there and I'll be happy to move forward.

      Like
      • GRAYGOOSE
      • GRAYGOOSE
      • 5 mths ago
      • Reported - view

      Evan (eero support) 

      I replied to your message but never got a response....

      Like
  • I am having the same speeds, I have 2 eero pro 6 hard wired and 1 wireless.  1 gig service with 2-300 speeds.  It must be a set up issue.  Can someone contact me?

    Like
  • I was getting ~80mbps via WiFi and even when hardwired directly to the eero pro 6. Returned the eero and purchased the Netgear Orbi. Now WiFi download speeds are around 550mbps and hardwired I've gotten up to 850-900mbps.

    Like 1
  • Same issue...600 mps download wired to my modem, 300 mps wireless through my modem, 175 most wireless via eero pro 6.  1,400 Sq. Foot condo. What gives?

    Like
  • I had the same issue. The fix is this. Go to your Eero app > click the Discover tab (3rd button on the bottom from left to right) > click Eero Labs (beta) > enable Band Steering. 

     

    The problem is the Eero Pro is apparently putting all devices on 2.4ghz instead of the 5ghz channels. 

     

    Hope this helps.

    Like 1
    • Mightymorphinchris Thanks!  That worked!

      Like 1
  • Same issue as everyone else (eero 6).
     

    I have 5 extenders (2200 Sq ft).

    Like 1
  • Thank you.

    Like
  • The band steering suggestion seemed to help with wifi but still not getting anywhere close to a gig (maybe half that with band steering on). What’s even more upsetting is that my hardwired machine on the primary eero isn’t even getting more than 500 Mbps. I could easily get 800/900 on that machine with the gateway thing I was renting from Comcast. 
     

    I just hooked up the eeros today so I won’t give up yet but would love to get some help/advice from anyone who’s figured something out. Definitely should be getting close to a gig with Ethernet so don’t understand what the issue is with that. 

    Like 1
      • Guillscala
      • Guillscala
      • 5 mths ago
      • Reported - view

      This is the reply I received after emailing:

       

      Thank you for reaching out to eero for technical support! According to your email, you have slow speeds on your eeros aside from the base. Wifi is usually cut in about half. So, according to your incoming speed of around 450 mbps, your main would be getting that hardwired to the modem and would be broadcasting about 200-300mbps on wifi. Next, your eero closest to it would be getting half of that so about 100-200mbps in optimum topology. And so on from there. So, your speeds are to be expected. Here is an article about this: https://www.quora.com/Is-it-normal-for-a-WiFi-modem-connection-to-give-half-the-download-speed-of-a-wired-connection

      Like
      • wertyu
      • wertyu
      • 5 mths ago
      • Reported - view

      Update: my hardwired machine is getting 929 down and 40+ up this morning (what I would expect), so maybe there was just a lot of traffic on Comcast on a Sunday night. If these speeds hold (with the band steering turned on), I will feel like I'm getting what I paid $600 for, which is great!

      Like
  • I’m having nearly identical issues as you, word for word.  Same gig internet, testing high on modem, yet getting 25-100 MAX WiFi speed.  Sometimes it even drops as low as 5-10.  It’s been happening for months, and I can’t figure it out. Driving me nuts.  I waited for the eero 6 pro to come out thinking I’d be getting the newest / best hardware, and been nothing but problems.  

    Like
      • wertyu
      • wertyu
      • 4 mths ago
      • Reported - view

      See what you get on a device that’s connected to the primary eero (i.e. the one connected to your modem). Also make sure you turn on band steering. 

      Like
  • reading through all those posts here, it's interesting how everybody just talks about the square footage of their  homes and completely ignores that every of those cases are different. Every house has different factors, like for example what walls do you guys have: Plaster, Stucco or Sheetrock? How many bathrooms? {bathrooms are tiled, some with even granite), What do you use for heating the house? etc. All those vectors are important for installing wifi :) Do you live in a highly congested area in the city or do live off the land? PM me if you have questions :) 

    Like
  • Fixing most home Wi-Fi problems doesn’t have to cost a lot. A basic mesh system can provide reliable Wi-Fi coverage in jcpenney kiosk most homes without costing more than $250. If the speeds you’re getting from your ISP are 300Mbps or less, there’s no real need to buy anything more.

    Like
Like1 Follow
  • 1 Likes
  • 1 mth agoLast active
  • 27Replies
  • 1293Views
  • 19 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com