Slow speed with gigabit and eero 6 pros

StarTeck7 wanna help me out too?

StarTeck7 what was the resolution for the problem because I have the same problem. Thanks.

I called eero and the guy told me they will not do 1 gig. He said it’s like your cars speedometer, it shows 180 but won’t do that speed. I returned my system and got my money back. He told me it’s only advertising, nothing more. 

GRAYGOOSE Hey there! Thanks for letting us know about this experience you had. I'd like to look into it further to make sure we have exhausted all our options to improve those speeds. I am sending you a message. Respond to me there and I'll be happy to move forward.

Evan (eero support) 

I replied to your message but never got a response....

Mightymorphinchris Thanks!  That worked!

This is the reply I received after emailing:

Thank you for reaching out to eero for technical support! According to your email, you have slow speeds on your eeros aside from the base. Wifi is usually cut in about half. So, according to your incoming speed of around 450 mbps, your main would be getting that hardwired to the modem and would be broadcasting about 200-300mbps on wifi. Next, your eero closest to it would be getting half of that so about 100-200mbps in optimum topology. And so on from there. So, your speeds are to be expected. Here is an article about this: https://www.quora.com/Is-it-normal-for-a-WiFi-modem-connection-to-give-half-the-download-speed-of-a-wired-connection. 

Update: my hardwired machine is getting 929 down and 40+ up this morning (what I would expect), so maybe there was just a lot of traffic on Comcast on a Sunday night. If these speeds hold (with the band steering turned on), I will feel like I'm getting what I paid $600 for, which is great!

Guillscala So if I read that right, then there's no hope of my 'next eero closest' getting anywhere close to what my router is capable of doing.  Ok, I can accept that. 

What I can't accept is that I should expect that the 'next eero closest' is going to get half of what the base eero is and then the next one gets half of that.  That's not how a mesh network works. 

My internet is 1Gbps.  Sitting right next to my eero base, I get ~200-240mbps (eero, not eero pro) and then I'm getting around 60Mbps from the next closest eero unit and 50Mbps from the other.  One unit is in a room that's pretty much on top of the base unit room and the other is in a room that's about 50 ft away.  

They should be getting far better bandwidth and the two units should NOT be halving the bandwidth they get from each other.  It's a mesh...it's supposed to be close to the same within that mesh and I should get the same with the same device in either connection (all other things being equal).  

In other words, even if you take into account the article you stated, my bandwidth should only be cut if there are two machines connected at the same time and active at the same time no matter where I am in my mesh.  

The eero (non pro) is supposed to provide 500Mbps of bandwidth isn't it?  That says to me that 250Mbps at the base is unacceptable.  By the article you describe, I should have close to 500Mbps and 250 elsewhere.

Honeslty, my old netgear base units worked better.

Hello Zone99 ,

While we have seen standard eeros get up to 550 Mbps over WiFi, these were maximum speeds we have tested in ideal conditions. Most networks are competing with multiple devices, noise and material that degrade the signal, and fighting through congestion on the radio waves/channels they use. Most customers will get 200-250Mbps over WiFi from a standard eero setup as the Gateway if their internet speeds support those speeds. So the speeds you are seeing at your Gateway, over WiFi, are normal and within the expected range.

I have found that one of the primary causes of speed degradation is due to eero placement. We recommend that eeros be placed between 35-45ft away from any other eero. I have seen eero networks that are too close or to far away cause various behavioral problems. Take a look at our placement article I have linked below and make sure that your eeros are not placed in areas where you could have interference from the environment as well.

https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

After checking the placement, if you are still experiencing difficulties give our support a call so we can take a look at the network and offer some more troubleshooting steps based off your network's settings.

https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

See what you get on a device that’s connected to the primary eero (i.e. the one connected to your modem). Also make sure you turn on band steering. 

Confirmed. Eero Pro and Pro 6 have same 1 Gb/s Ethernet ports. I also discovered that “less is more” in the sense that fewer Eero routers in proximity of each other drastically increased my download speeds. Especially removing non wired backhaul Eeros from my network, and only using my wired Eeros with updated strategically placed router placement. Mixing and matching wired and wireless Eeros had major negative impacts on my network download speeds. In an attempt to expand the Wi-Fi range of my network to my yards I inadvertently reduced my network speeds by 100% by adding wireless Eeros to the outskirts of my house’s perimeter. My new Wi-Fi DL speeds with me Two Eero Pro 6s installed in my single story ranch floor plan house are 550-750Mb/s in my common rooms/bedrooms, Laundry room near 400Mb/s and my wide attached backyard patio 450-500 Mb/s. If you want to maximize your Eero Wi-Fi performance to function at the rated speeds you paid for then I’d suggest following my network designs.

After implementing my new network layout I am achieving the promised speeds and performance that Eero has publicized for their products. I am VERY happy with the results of a lot of hard work and network sleuthing to squeeze out every dime I spent on Eero’s amazing industry leading products.

oh yeah my Pro 6 placements are one in the Den, which is a centralized location, and the other is in my master bedroom at the edge of my house adjacent to two other bedrooms.

Jamesshire oh yeah!!! This is critical: Eero placement shouldn’t be higher than your hip joint when standing. When I had my eero placed up high 6ft parallel to my head with no obstructions my Eero seriously underperformed versus a hip high placement IVO my flat screen and sound-bar. Higher placement is not better. This isn’t a CB or TV antenna where height matters. I’d suggest aligning your Eero’s resting height location to be at the same level of your cell phone when using it and sitting on your couch for example.