0Unknown device, blocked but still active??
OK. so I have a device I don't recognize. I figured I would block it and see what stopped working for me in my house to figure it out. So I blocked it. It shows as "Blocked" in the app.
However it still seems to be active! I can see upload/download traffic.
Does "Blocked" mean something other than what the dictionary says it means?
I also "Paused" it which similarly must mean something else... ;-)
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Did you ever figure out this issue? I am having the same problem with after blocking a device it is still sending and receiving data.
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I am having the same issue. Does anyone have an idea how to find out if someone from outside has got into my internet?
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Hello Skullman ,
Welcome to the Community! It is highly unlikely that someone from outside your network got into your devices unless you clicked on or opened a file that gave them access. If a device is blocked or paused it cannot access the internet and it might just be a reporting bug. Either way, we would like to take a look if you have time and are willing. Can you please give our phone support a call so we can start investigating? You can find the best number to reach us in the link below.
https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-
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Thanks for the fast reply. Called and immediately got my questions answered. WOW. Even on a Saturday!
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Hello Skullman ,
Great to hear! I hope you have a wonderful day!
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Skullman What was the solution?
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Den2 I blocked it. Doesn’t appear it’s from my house because I didn’t have any issues from my devices.
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If it can get on now, and you kick it off (rebooting your router would definitely kick it off, for example), it's just going to get on again.
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Edmund51 said:
If it can get on now, and you kick it off (rebooting your router would definitely kick it off, for example), it's just going to get on again.Thanks for the information MyBalanceNow
