Eero keeps disconnecting dozens of times a day
I've had 3 Eero units for more than 2 years, and up until a month or so ago, had little problem with them. Nothing has changed. My ISP is the same. My modem is the same. All units are in their same places. One day, we started losing our internet from anywhere between 10 seconds and 2 minutes. Whenever it happened, I would unplug and plug in the Eeros, let it reconnect, then we'd be back in business. It started happening more frequently. I ran tests and made sure it wasn't our ISP. They reported no downtime. My ISP modem didn't show any disconnects in their log. When our internet did go down, our base Eero would sometimes (but not always) turn red, yet my modem was still connected. I hardwired a computer just to the modem, and it indeed stayed connected to the internet...I've also kept logs for said computer for more than a day, and zero disconnects. It's been isolated to the Eero(s). The base is what loses the connection. Thus, the internet for the entire house also goes down. It has become so bad lately, kicking us off of our video calls for work, knocking out our logins for gaming, video streaming just stops. So, after much research over the past month, I upgraded my base Eero to the 6. Everything reconnected flawlessly....and then the intermittent drops kept happening. No matter how many times I reboot, re-add, replace, it just won't stop dropping. Here is this morning's connection log. We just can't operate with our connection dropping multiple times per hour. I haven't performed a hard reset to start from scratch, nor have I put my modem in bridge mode, but aside from that, does anyone have any ideas on what to do?
Date and timeStatus
| 02/26/2022 11:25:49 AM | Online |
| 02/26/2022 11:25:21 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:23:52 AM | Online |
| 02/26/2022 11:23:48 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:23:26 AM | Online |
| 02/26/2022 11:23:18 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:22:56 AM | Online |
| 02/26/2022 11:22:37 AM | No internet connection |
| 02/26/2022 11:22:03 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:21:51 AM | Online |
| 02/26/2022 11:21:48 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:19:38 AM | Online |
| 02/26/2022 11:19:24 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:04:39 AM | Online |
| 02/26/2022 11:04:39 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:04:32 AM | Online |
| 02/26/2022 11:04:16 AM | No internet connection |
| 02/26/2022 11:03:54 AM | No internet connection. Wi-Fi/Ethernet OK |
83 replies
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Adding myself to the list of people having this problem. My Eero Network is operating in bridge mode behind a Verizon router — in case that is either a different problem (apologies if that's the case) or a useful troubleshooting note for the problem others are reporting. The Verizon router keeps going with no problem, but only power cycling the Eero plugged into it gets the Eero network working again.
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Disabling advanced security ovoids the issue for me
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Watching... I am having this issue with my primary computer, which is Ubuntu. The rest of the house seems to be ok, but this one machine disconnects every hour or so.
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I have switched to a different eero as the base. Also got a new modem from Spectrum. I have seen a few disconnects, but the eero's do come back. Again this is not the case of one computer disconnecting, this is the eeros disconnecting from the modem, losing the network.
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I have the same problem - Called Support, they said they didn't change anything, just upgraded (which means something changed). It started a month ago for me to have the same type of intermittent interruptions, will the WiFi from T-Mobile is exactly the same.
Support recommended to switch the pods or replace the ethernet cable - priceless!
Anybody with a real solution to the problem?
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I have finally got resolution. Eero support monitored my device and told me I had 5000+ disconnects. Called Spectrum. They initially denied any issue, then I got a message out of the blue that they have noticed inconsistencies with my service. Turns out the line from the pole to the house was bad. NOT an eero issue, nor a modem issue, but a bad cable. Finally fixed and working great.
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I solved mine by putting the router unit on it's side, putting audio visual USB fans on both top and bottom and keeping it below 37 degrees C and never had an issue since, appears that getting above 40 degrees from infra readings on outer casing and it had problems and directly after leaving off or cooling down goes away. Ensuring that didn't happen and problem solved. Now been 2+ months and not one issue, GB fibre connection to street being fully used thru out the house by all family. Setup is 1GB fibre into house, 1GB ethernet into unit, then 1GB into switch that goes to other parts of house including 3 other Eero pro units some hard wired some via wifi backhaul. Either way whole house is as promised, fast and very reliable.
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Same issue here for about a month now. If I disconnect it from the router and just run internet like it was before Eero, no problem what-so-ever. When I am running it, it's up and down every day, some more than others.
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Ok so I have a big home, house, pool, then house so I have fiber to the second house media panel. Anyway I have the eero pro 6+ one in each of the houses high on the wall. Anyway each room has a beacon and the garage in the second house has a extender, I just put it in because my cameras kept dropping off Wi-Fi. So now here I am with about 800 bucks worth of eero devices and Wi-Fi does go out from time to time. Not everyday but it drops Wi-Fi like twice a week. It shows software version 6.140 and I see a new software is out since April. My units will not update to it and I can not block devices from my network. I did send in a support ticket with no reply yet. Anybody know how to force this update, I have no option to do so.
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Has anyone found a solution to this problem? I've been working with Eero support for three weeks and they are clueless.
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I have been the same issues as people describe above. Usually happens a few times a week, sometimes even a few times a day. Has anyone had any luck upgrading the gateway? I have Eero Pro and wondering if upgrading it to something like Eero Pro 6E might help. But then again, money is down the drain if it does not help.
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