Eero keeps disconnecting dozens of times a day
I've had 3 Eero units for more than 2 years, and up until a month or so ago, had little problem with them. Nothing has changed. My ISP is the same. My modem is the same. All units are in their same places. One day, we started losing our internet from anywhere between 10 seconds and 2 minutes. Whenever it happened, I would unplug and plug in the Eeros, let it reconnect, then we'd be back in business. It started happening more frequently. I ran tests and made sure it wasn't our ISP. They reported no downtime. My ISP modem didn't show any disconnects in their log. When our internet did go down, our base Eero would sometimes (but not always) turn red, yet my modem was still connected. I hardwired a computer just to the modem, and it indeed stayed connected to the internet...I've also kept logs for said computer for more than a day, and zero disconnects. It's been isolated to the Eero(s). The base is what loses the connection. Thus, the internet for the entire house also goes down. It has become so bad lately, kicking us off of our video calls for work, knocking out our logins for gaming, video streaming just stops. So, after much research over the past month, I upgraded my base Eero to the 6. Everything reconnected flawlessly....and then the intermittent drops kept happening. No matter how many times I reboot, re-add, replace, it just won't stop dropping. Here is this morning's connection log. We just can't operate with our connection dropping multiple times per hour. I haven't performed a hard reset to start from scratch, nor have I put my modem in bridge mode, but aside from that, does anyone have any ideas on what to do?
Date and timeStatus
| 02/26/2022 11:25:49 AM | Online |
| 02/26/2022 11:25:21 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:23:52 AM | Online |
| 02/26/2022 11:23:48 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:23:26 AM | Online |
| 02/26/2022 11:23:18 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:22:56 AM | Online |
| 02/26/2022 11:22:37 AM | No internet connection |
| 02/26/2022 11:22:03 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:21:51 AM | Online |
| 02/26/2022 11:21:48 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:19:38 AM | Online |
| 02/26/2022 11:19:24 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:04:39 AM | Online |
| 02/26/2022 11:04:39 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:04:32 AM | Online |
| 02/26/2022 11:04:16 AM | No internet connection |
| 02/26/2022 11:03:54 AM | No internet connection. Wi-Fi/Ethernet OK |
112 replies
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I started having an issue with status light going red a couple times a week about a month ago. But this last weekend it ramped up to 8-10 times a day on Saturday. This was on a setup that had remained static for just under 5 years. Things I tried that didn't help:
- power cycled AT&T Router
- swapped Ethernet port to Gateway Eero on AT&T Router with port to working Linux computer (through a switch)
- swapped Gateway Eero Pro with another Eero Pro (and made that one the Gateway)
- swapped Ethernet cable from Eero to AT&T Router
- tried turning off IPv6 on router/modem (suggestion from Eero support forum)
- tried putting Eero in Bridge mode (was set to Automatic)
- support rep had me hold down reset button on back of Eero for 7 secondsThe last attempt was discouraging because I had been on the phone with support for about a half hour. Did the reset, then the status light went red again in 2 minutes. Sunday morning I called back into support and got to speak to Nikolay, who was awesome. It takes a lot of patience to listen to all the things that I tried previously (and failed), and deal with a customer who has specific requirements...in my case needing a pair of switches directly connected to the AT&T Router operating in a different broadcast domain from the wireless network. Nikolay suggested one simple change, connecting one of my two switches to the other switch, and only have one of the switches directly connected to the AT&T Router. Presto, no more switch cross-talk between the ethernet ports on AT&T Router, and no more red status light on the Eero. Slightly perplexed why it just started occurring but not losing any sleep over it, just glad that problem is resolved. Thanks Nikolay!
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I have had the SAME issue for the last 2 months!!! It has been fine/flawless for 2 years and then all of a sudden it's dropping all of the time despite restarts, software updates, etc. Any solution??????
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I have not had a single issue since we upgraded the actual cable from the street to the house. The drops were due to line signal loss, not anything eero related.
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Add me to the list..
No problems for last 4 years using same xfinity gateway in bridge mode and 3 eero units. All of a sudden multiple restarts daily (approx every 15 minutes) taking the whole network down. Try all possible options switching main node with one of the extra nodes, restarting gateway/modem and all nodes multiple times, changing cables etc., open a support ticket, no resolution. Purchase brand new Eero 6+ kit and setup completely new system, and replicate the exact same issue dropping nodes every 15 mins or so.
Called Eero support again, which had me do all the same crap (restarting modem and nodes, swapping nodes etc etc) continued to replicate same issue. Support had no idea what to do.
Brought the system back and purchased the TPLink Deco XE75 pro mesh system in it's place. This system setup instantly without any challenges and has not disconnected a single time in 48 hours.
I have installed at least a dozen eero mesh setups for friends and customers, but I have since lost all faith in Eero and will have to recommend something else moving forward.
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It happened to me several times after less than 2 years using a eero 6 and 1 extender.
The only thing that works for me is removing the extender from the setup and adding it again.
Considering dropping it all together...
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Have had the Eeros not quite a year. Since last 2 or possibly 3 updates have had multiple daily "timed out after none of the DNS servers responded" on all devices. This causes huge lags in device response, some devices appear to be frozen until DNS starts resolving again.
DNS is Google 8.8.8.8 and 8.8.4.4. Modem does not serve IPv6 so IPV6 is turned off in Eero, and IPV6 is not enabled in any device adapters that allow access to that.
All devices look to Eero for DNS, they are not each hard coded with their own DNS IPs. Eero is not set to use DNS cache. All DNS has been flushed on device adapters that allow it.
Never experienced this issue with Eero prior to the last few updates, nor with any other router, ever, on same modem. Very frustrated for months. Contacted support multiple times over weeks and weeks, zero help.
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I may have solved the issue, at least for me. When I picked up the gateway, it was amazingly HOT. Changing out the gateway with another didn't solve the issue, and the 2nd gateway was also really hot. What I did was rather simple: I sat the gateway on its NOSE. If there wasn't enough ability for the gateway to cool itself due to no space under the unit, I'm betting it was turning itself off to cool off. Since I sat it on its nose, it has worked really well, no constant dropoffs like I was seeing. May also try to put some rubber feet under it as an alternative.
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OMG...I am having the exact same issue. Not close...the exact. I have three eero 6+ all connected over a wired backhaul. My phones and tablets (iPhone and Android) show full strength WiFi just no Internet. I also have an Ethernet switch coming off the eero gateway and the Internet stays solid even when the WiFi Internet drops. I've called eero support and tried the standard things like move the gateway, power cycle, soft resets, etc. The thing I tried to explain to customer support is that my network has been solid for well over a year and I haven't moved a thing. I wish I had access to logs to help debug. I'm sorry people have this issue but I am glad it's not specific to me. Misery does love company :)
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For what it is worth, I have been using the TPLink mesh now for over a month. Has not disconnected a single time. The issue is definitely related to somethimg Eero did on an update. Can't believe Eero has not been able to figure this out, they will totally lose a ton of customers as a result of this.
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It has been 2-3 months since I went back to my google wifi. Nothing (Internet modem, switch, cable, NOTHING) else changed, not even a reboot. Still same number of points as the eero setup. I had 0 problems. My EEROs devices are now more useless than paperweight as it is taking up space in a shelf that I would rather store something else. I would have thrown it away except I spent all this money for it.......... I would sell it for 1/10th of the cost.
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I think a lot of people is in the same situation. We invested our hard earn money into a supposedly better and more advance product. We want to find a solution to our problem to make our investment payoff. What most of us is ignoring is the amount of time we spend dealing with eero support who is just throwing things onto the wall to see what stick without any clue or care what we are dealing with. Just like any securities investment, at some point we have to say this is not worth my time and money and move onto some other securities. I would never use any EERO products even if it is free because it is not worth my time.
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How did you get that log?
Is that a function built into the app or did you use a 3rd party logger?
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I've mentioned this in the thread already, but just in case it got missed.
I got pretty much all my Eero disconnect issues resolved.
I have about 10 eero devices spread all over the property. Ever since I have wired all of them individually to the gateway, all of the disconnect issues have gone away. I have also gotten rid of all my eero beacons as well, in favor of eero pro 6.
So the additional wireless traffic was definitely having issues and causing all of the disconnects.Hope this helps.
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