Eero keeps disconnecting dozens of times a day
I've had 3 Eero units for more than 2 years, and up until a month or so ago, had little problem with them. Nothing has changed. My ISP is the same. My modem is the same. All units are in their same places. One day, we started losing our internet from anywhere between 10 seconds and 2 minutes. Whenever it happened, I would unplug and plug in the Eeros, let it reconnect, then we'd be back in business. It started happening more frequently. I ran tests and made sure it wasn't our ISP. They reported no downtime. My ISP modem didn't show any disconnects in their log. When our internet did go down, our base Eero would sometimes (but not always) turn red, yet my modem was still connected. I hardwired a computer just to the modem, and it indeed stayed connected to the internet...I've also kept logs for said computer for more than a day, and zero disconnects. It's been isolated to the Eero(s). The base is what loses the connection. Thus, the internet for the entire house also goes down. It has become so bad lately, kicking us off of our video calls for work, knocking out our logins for gaming, video streaming just stops. So, after much research over the past month, I upgraded my base Eero to the 6. Everything reconnected flawlessly....and then the intermittent drops kept happening. No matter how many times I reboot, re-add, replace, it just won't stop dropping. Here is this morning's connection log. We just can't operate with our connection dropping multiple times per hour. I haven't performed a hard reset to start from scratch, nor have I put my modem in bridge mode, but aside from that, does anyone have any ideas on what to do?
Date and timeStatus
| 02/26/2022 11:25:49 AM | Online |
| 02/26/2022 11:25:21 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:23:52 AM | Online |
| 02/26/2022 11:23:48 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:23:26 AM | Online |
| 02/26/2022 11:23:18 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:22:56 AM | Online |
| 02/26/2022 11:22:37 AM | No internet connection |
| 02/26/2022 11:22:03 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:21:51 AM | Online |
| 02/26/2022 11:21:48 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:19:38 AM | Online |
| 02/26/2022 11:19:24 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:04:39 AM | Online |
| 02/26/2022 11:04:39 AM | No internet connection. Wi-Fi/Ethernet OK |
| 02/26/2022 11:04:32 AM | Online |
| 02/26/2022 11:04:16 AM | No internet connection |
| 02/26/2022 11:03:54 AM | No internet connection. Wi-Fi/Ethernet OK |
112 replies
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I've mentioned this in the thread already, but just in case it got missed.
I got pretty much all my Eero disconnect issues resolved.
I have about 10 eero devices spread all over the property. Ever since I have wired all of them individually to the gateway, all of the disconnect issues have gone away. I have also gotten rid of all my eero beacons as well, in favor of eero pro 6.
So the additional wireless traffic was definitely having issues and causing all of the disconnects.Hope this helps.
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Latest update 7.0 just pushed a couple of days ago and now I have constant disconnects from all my cameras and most of the other devices on Eero. Not even a year old yet and it's already time to look for something else. What a waste of $$$.
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Still debugging. Even with the new switch my WiFi devices stop connecting to the Internet. I turned on my AT&T fiber router's WiFi just so I can test when this happened again. It happened this afternoon. My iPhone connected to the eero network would not load amazon.com. I switched to the AT&T network and it worked fine. Went back to the eero network and it could load the page. Back to the AT&T network and it worked. I reached back out to eero support.
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Have a Eero system with 13 devices ( 11 hard wired + 2 wireless beacons ) installed in a school campus that has been working flawlessy for about 4 years. Since the last updates all hell broke loose: devices going offline by themselves, internet access super slow, etc. etc.
Another thing I noted is that if I send a restart network signal, it takes a very long time for all the devices to get back online when instead, before the last updates, the entire system would be back online in a matter of few minutes ( less than 5 ).
I am an IT consultant by trade with background in Telecommunications Engineering and I have installed and setup approx 30 Eero systems at my client premises
In my humble opinion this is a classic scenario where a bad engineered update messed up a well made mesh wifi system.
In terms of troubleshooting, thanks to the fact that I can compare many Eero systems I have installed and set up, what I am seeing is that for system based on no more than 5 or 6 eero devices things are ok even after the last updates ( doesn't matter if the mesh network is based on ethernet connections or wireless connections or a mix of them).
In particular with the school problem, I noted that when I configured one of the Eero to work wireless instead of ethernet ( 10 hard wired + 1 wireless + 2 wireless beacons ) then things got much better
So maybe a bug in the software of the update is kind of putting a limit to 10 Eero devices connected via ethernet.
And of course, I have replaced the network switches ( Netgear Pro ) just to be on the safer side.
Eero, please get your dev team together and ask them to re-create a scenario of multiple Eero devices connected via ethernet or even better: let them compare previous version of the Eero OS in order to find the difference that created this mess.
The love for your products is transforming into hate....
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After much troubleshooting I discovered that whenever the traffic is high, it will disconnect the main box and wont work for about 5 minutes. Maybe is a flaw in the capacity
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Working with eero support they say that they see a node eeros (I have a main gateway and two nodes) having trouble communicating to the gateway. They had me turn off uPnP, IPV6 and lastly swapped a node error for the gateway eero. Still getting disconnects. Amazon has TP-LINK Deco on sale for $399. Might try it to see if the drops go away.
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So I continue with my debug. Man do I wish I had access to the logs. I found a behavior that when I am connected to the node eero my iPhone 13 is connected on the 2.4 GHz band. This is when I have no connection to the Internet (see attached screenshot). If I move closer to the gateway eero the iPhone jumps on the 5 GHz band and I immediately get Internet access. I then walked closer to the node gateway and the iPhone went back to the 2.4 GHz band and I lost Internet again. Don't think it can be the eero hardware because I swapped them a few weeks back when testing. I did order the TP-Link Deco to see if it solves my issue. I may also consider create two separate networks for the 2.4 and 5 GHz bands.
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I keep working on the issues but getting discouraged. And I think I'm troubleshooting more than one issue which doesn't help. Since we don't have any logs, I downloaded a few different network management trial packages to see what I could get from them. So far the most helpful has been Paessler's PRTG. I discovered that both my custom DNS were failing to resolve queries. Used GRC's DNSBench to confirm and to find some new resolvers to try. That has helped with some of the lags.
I also installed NMap/Npcap on a few different machines, this helped reveal some latency issues which I am exploring. Still can't really tap into what the Eeros are doing when nothing shows in any of these tools yet the devices show connected but aren't accessible, or won't connect, or drop out in the middle of the night, etc.
Will continue to peel the onion.
Content aside
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