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Eero keeps disconnecting dozens of times a day

I've had 3 Eero units for more than 2 years, and up until a month or so ago, had little problem with them. Nothing has changed. My ISP is the same. My modem is the same. All units are in their same places. One day, we started losing our internet from anywhere between 10 seconds and 2 minutes. Whenever it happened, I would unplug and plug in the Eeros, let it reconnect, then we'd be back in business. It started happening more frequently. I ran tests and made sure it wasn't our ISP. They reported no downtime. My ISP modem didn't show any disconnects in their log. When our internet did go down, our base Eero would sometimes (but not always) turn red, yet my modem was still connected. I hardwired a computer just to the modem, and it indeed stayed connected to the internet...I've also kept logs for said computer for more than a day, and zero disconnects. It's been isolated to the Eero(s). The base is what loses the connection. Thus, the internet for the entire house also goes down. It has become so bad lately, kicking us off of our video calls for work, knocking out our logins for gaming, video streaming just stops. So, after much research over the past month, I upgraded my base Eero to the 6. Everything reconnected flawlessly....and then the intermittent drops kept happening. No matter how many times I reboot, re-add, replace, it just won't stop dropping. Here is this morning's connection log. We just can't operate with our connection dropping multiple times per hour. I haven't performed a hard reset to start from scratch, nor have I put my modem in bridge mode, but aside from that, does anyone have any ideas on what to do? 

 

Date and timeStatus

02/26/2022 11:25:49 AM Online
02/26/2022 11:25:21 AM No internet connection. Wi-Fi/Ethernet OK
02/26/2022 11:23:52 AM Online
02/26/2022 11:23:48 AM No internet connection. Wi-Fi/Ethernet OK
02/26/2022 11:23:26 AM Online
02/26/2022 11:23:18 AM No internet connection. Wi-Fi/Ethernet OK
02/26/2022 11:22:56 AM Online
02/26/2022 11:22:37 AM No internet connection
02/26/2022 11:22:03 AM No internet connection. Wi-Fi/Ethernet OK
02/26/2022 11:21:51 AM Online
02/26/2022 11:21:48 AM No internet connection. Wi-Fi/Ethernet OK
02/26/2022 11:19:38 AM Online
02/26/2022 11:19:24 AM No internet connection. Wi-Fi/Ethernet OK
02/26/2022 11:04:39 AM Online
02/26/2022 11:04:39 AM No internet connection. Wi-Fi/Ethernet OK
02/26/2022 11:04:32 AM Online
02/26/2022 11:04:16 AM No internet connection
02/26/2022 11:03:54 AM No internet connection. Wi-Fi/Ethernet OK
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  • You’ve certainly done a lot of troubleshooting, which is great, but you didn’t mention if you’ve contacted eero support yet. If not, get a support request opened up with them. They can see the logs on your eero and whatnot and do a lot more diagnosing of the eero itself (which does sound like it’s the culprit).

    Like
  • I have same issues.....Called Eero many times. Did corrective item they wanted.

    soft reset,changed ip numbers, changed gateway, Did everything Eero tech and their supposed upper tech staff said.

    Nothing worked... Spent over 8 HOURS on the phone with their so called support.....I want them to send me a new system so I can have the chance of wifi in my home.

    But Eero doesn't care....They say we will send an email to set up an appointment...NEVER call back....The last Tech person I had worked with said "I WILL call back at 8:00 the next day and see how things are are !!

    NO CALL BACK !

    Eero is NOT a Reputable Company....They Lie and Lie over and over again....I've been out of wifi service for over a month and they don't care or have enough respect to take care of their problems

    B. Tolbert

    bento9622@hotmail.com

    253 588-6464 

    Like 1
    • bento9622 I'm having the exact same experience, word for word. This Eero solution is awful.

      Like
  • If your eero is disconnecting randomly, you can first try turning the Eero off and turning it back on again. This could fix issues with the router if it were caused by a setting change since a soft reset or a reboot like this can reset those settings back to normal.

     

    MyKohlscharge Account
     

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  • I had the same problem - had my eeros for years with no problems then suddenly it starts disconnecting.  It was driving me crazy because I kept disconnecting the power cable and then reconnecting to get the eero to reconnect to the internet.   Finally I realized that the gateway eero was getting REALLY hot!  I guess the gateway eero was either getting too old or could not handle the traffic, but it was overheating and disconnecting to protect itself. So I purchased a new eero 6+ and replaced by gateway eero and have not had any problems ever since.

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  • I additionally went confronting a fundamentally vague issue at any rate whatsoever point it is agreed to me. Much appreciation to you for the help. My Family Mobile Plans

    Like
  • This might be a long shot but check in the properties of your wifi via control panel and see if both Ipv6 and Ipv4 are on. If so, then that may be what is causing the disconnects; the minute I deactivated Ipv6, everything went back to normal (not necessarily with vice versa, since most websites still use Ipv4 instead of Ipv6)

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  • I have stayed in various AirBnBs which have eero WiFi routers and the WiFi always drops out after a period of time, possibly DHCP refresh, not sure.  I just turn WiFi on and off on my device and it works again.  This happens on the following devices Windows 10, Windows 11, Android, iPhone, Linux Ubuntu 22.x & 20.x.  My only recommendation is don't buy this unit and if you get given one by your service provider then go straight onto Amazon and buy something else.

    If you google eero lost WiFi connection there are enough posts on the internet to tell you it's a common problem with no solution.  I suspect the firmware is not well written and eero don't know how to fix it otherwise they would do better than stonewalling with comments like turn the box on and off.

    Don't waste your time resetting the box or looking for a magical configuration change on your device, it doesn't exist.

    Like
  • Are the Eeros that are having issues on software version v6.13.0-3760? Think this update is causing the problems. I’ve had this issue all week.

    Last night my Eeros downgraded back to v6.12.2-68 and so far all seems ok.

    Like
      • emailrob
      • emailrob
      • 3 mths ago
      • Reported - view

      Vien247 Mine have been driving me crazy all week. Today, my Plex (nvidia shield) has been losing wifi 8-10 times a day.

       

      But this post was made 9 months ago, so I assume that's not related to OPs issue

      Like
      • flippaz
      • flippaz
      • 3 mths ago
      • Reported - view

        Vien247 I've had issues all week after updating to v6.13.0-3760. How did you downgrade to the previous version?

      Like
      • Vien247
      • Vien247
      • 3 mths ago
      • Reported - view

      flippaz I didn’t Actually do anything, just left the Eero’s in overnight after a power cycle fully expecting it to be offline in the morning.

       

      When I checked in the morning they were still online so looked at the software version and it had automatically rolled back in the night. The update history now doesn’t even show the 6.13 update.

      I did notice that it seems to be an issue with any Eero with the 6.13 update used as the gateway. I had an Eero which I hadn’t plugged back in still on the 6.13 update, when I tried to use this as the gateway it all disconnected again even though the others were on 6.12. Moved it back, added the 6.13 as an extra node and this seemed to be ok. It then rolled back the extra one overnight so all mine are now on 6.12.

       

      Hope that helps!

      Like
  • Mine is doing the same. I have to reboot the network at least twice a day. This has been happening since the 6.13.0-3760 update. Mine has not rolled back. I only have a single eero device acting solely as a router on my network.

    Like
      • flippaz
      • flippaz
      • 3 mths ago
      • Reported - view

      twangboy Try emailing the support team (support@eero.com) with the subject header "Reddit Followup - manual firmware push". I just got mine manually updated to the latest v6.13.2-26 and so far so good.

      Like
      • twangboy
      • twangboy
      • 3 mths ago
      • Reported - view

      flippaz Thanks. Just sent the email. Appreciate the reply!

      Like
  • Hello, My EERO keeps dropping out. It's been doing it over a month or so. Usually last about 1 min. Today is been about 8 hrs! So my house is pretty quiet with no EERO's working!  I have Software V6.13.3 right now.  I'm about to throw them all out the window!  I've unplugged them all for about 10 mins, no luck. Nothing I do works. Anyone have any ideas to fix this? Thanks!

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  • I am also having these issues.  Modem is up and running fine, but the eero's drop the connection and require a power cycle to reset the connection. 

    Like
  • I too am having this same problem. Power cycled modem, power cycled Eero's, Turned of IPv6, toggled Advanced Security on/off. None of it works. Feel like the firmware needs an update (I am current with available updates). Frustrating - I have three separate Eero networks in three different homes, never had this problem in any of them until now in one of the homes.

    Like
  • Yeah my issue is in a remote property so I can't personally go and do the power reset.  Yesterday I called support, and had a neighbor power cycle the modem and eero.  I got no real satisfaction from support.  They were very nice and polite, but we don't have a solution.  Here are the actions they want me to take:

    Please try the following to isolate and troubleshoot the issue.

    • Swap the gateway eero with the modem unplugged from power, power on the modem first, then the eero.
    • Swap the Ethernet cable in between the modem and your eero.
    • Swap the ports on the eero.
    • Swap the ports on your modem(if possible)

    There is a hand shake issue between the modem and the eero, timing related and the eero never connects.  I am using Spectrum if that matters.  I will be replacing the Spectrum modem next time I am at the property as well as changing the gateway eero.  I think they know they have a timing issue but aren't exactly sure how to fix it.

    Like
  • I have this issue too on 6.13.4-21

    Like
  • My eero again disconnected and is now offline.  I have lost the ability to monitor my smart thermostat at a remote property.

    Since it is remote, I can't just unplug and reboot.  

    I think I am going to instal a 24 hr timer and force the modem and the eero through a power cycle twice a day. 

    Unfortunately the eero's don't seem to have a reliable re-try mechanism.

    Like
  • I’ve had disconnects multiple times a day for the last two months, I’m actually glad to see it is not just me. 

    Like
  • Adding myself to the list of people having this problem.  My Eero Network is operating in bridge mode behind a Verizon router — in case that is either a different problem (apologies if that's the case) or a useful troubleshooting note for the problem others are reporting.  The Verizon router keeps going with no problem, but only power cycling the Eero plugged into it gets the Eero network working again.

    Like
    • dmpdmp I would certainly call this into support.  Other things you can try is swapping the eero that is the head/gateway just in case something is off on that eero.  Also you can, on the Verizon router, set a reserved/static IP for that eero in case there is an issue with the renewal that is forcing the reboot.

      Like
  • Disabling advanced security ovoids the issue for me  

    Like
  • Watching... I am having this issue with my primary computer, which is Ubuntu. The rest of the house seems to be ok, but this one machine disconnects every hour or so.

    Like
  • I have switched to a different eero as the base.  Also got a new modem from Spectrum.  I have seen a few disconnects, but the eero's do come back.  Again this is not the case of one computer disconnecting, this is the eeros disconnecting from the modem, losing the network.

    Like
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