Eero 6E Pro wont allow local network access

I have 1 Eero 6E Pro in my basement as my Gateway.

I have another one in my Dining Room that is hardwired to the Switch as is the Basement.


I have an Ecobee 3 thermostat that can ping the internal network without issue, but at only at 70%, below the required minimum.


When I connect it to the Dinning Room Eero which connects at 100%, it fails.

At a loss.. any help?

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Just to make sure I understand your network topology, is your basement eero connected directly to your internet modem/gateway, and then the switch is connected to the basement eero?

Like Follow
  • 11 days agoLast active
  • 1Replies
  • 21Views
  • 4 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support