Device connected to main WiFi but shown in guest WiFi

Hello all, 


I have several devices that were initially connected to the guest WiFi, and later on moved to the main WiFi. In general, the eero app have detected the change and it is showing the correct WiFi these devices are connected to. But there are few devices that are shown connected in the guest WiFi while they are connected to the main one. 

What can I do? I would like to add them to a profile, but it is impossible since they are guest devices. 

thank you for your help.


kind regards



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  • Are you sure they’re not actually on the guest network? If they were on the guest network before, they can join it again automatically unless you “forgot” the guest network from devices.

  • I am 100% sure, since I have forgotten the guest network myself and have introduced the password for the main WIFI.


    Kind regards,

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