Eero Pro 6 Backhaul: I have 3 pros, all wired to switches, the last one on the chain says connected “Wireless” but it is indeed wired.

nick_rivait
1 yr ago
22replies

- burak_a
- 1 yr ago
- Reported - view
Same issue here. After the latest update, it doesnt connect to ethernet anymore, it became like a wifi repeater. You also lose a lot of speed since it is not wired connection anymore. I asked for help from Eero. No response so far!
- Michael_eero_support
- 1 yr ago
- Reported - view
Hi nick. rivait

Make sure you are using the correct topology first. We have an article about topology here: https://support.eero.com/hc/en-us/articles/360000830546-Examples-of-common-network-topologies

Basically in needs to be internet/modem->gateway eero->other hardwired eero

If you go internet/modem->multiple eero, it can cause this issue (as well as other ones).

If you are in the correct topology try swapping the Office and Kitchen eeros around, see if the issue follows the eero (which would show an issue with it) or if it follows the spot (showing topology or cable issue)
- nick_rivait
- 1 yr ago
- Reported - view
Okay, I can definitely try switching the errors around. Right now our setup is:

(all wired with gigabit wiring)

Bell Modem > Basement Eero > Switch > Kitchen Eero > Switch > Office Eero
- Michael_eero_support
  
  1 yr ago
  
  Reported - view
  nick. rivait Super, if the issue follows the eero itself give support a call so we can check into replacing it: https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-
- nick_rivait
  
  1 yr ago
  
  Reported - view
  Michael_eero_support
  
  okay thanks.
  
  does that path seem fine?
- Michael_eero_support
  
  1 yr ago
  
  Reported - view
  nick. rivait yes, I see no issues with that topology. Make sure those are dumb switches, preferably without QoS. Having another DHCP router in there will cause issues and QoS can cause issues with eero communications.
- nick_rivait
  
  1 yr ago
  
  Reported - view
  Michael_eero_support
  
  it looks like based on the model numbers both switches are QoS, but they’re not routers just basic switches.
  DLINK DGS-108
- Michael_eero_support
  
  1 yr ago
  
  Reported - view
  nick. rivait According to here: https://us.dlink.com/en/products/dgs-108-8-port-unmanaged-gigabit-metal-desktop-switch you are right and I would be very leary about those switches.
  
  Try switching from: Bell Modem > Basement Eero > Switch > Kitchen Eero > Switch > Office Eero
  
  to Bell Modem > Basement Eero > Switch > Kitchen Eero > Office Eero
  
  Or may need to go to Bell Modem > Basement Eero > Kitchen Eero > Office Eero
  
  If you decide to replace those switches we recommend this one a lot: http://www.amazon.com/gp/product/B001EVGIYG/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B001EVGIYG&linkCode=as2&tag=eero-20&linkId=QALGIGXXFTOGWMKS
- nick_rivait
  
  1 yr ago
  
  Reported - view
  Michael_eero_support
  
  Okay - I’ll try swapping the Eero’s, if that doesn’t work, I’ll swap the switch.
  
  Unfortunately, I can’t get rid of that switch between Kitchen & Office, as that’s our family room and we have Sonos products, sound bars, tvs and apple tv’s plugged in there.
  
  Do you have a Canadian link or model number for that switch?
- Michael_eero_support
  
  1 yr ago
  
  Reported - view
  nick. rivait The switch is a TP Link TL-SG1008D
  
  For Sonos, we have an article about Sonos as well: https://support.eero.com/hc/en-us/articles/208637776-My-Sonos-system-isn-t-working-properly-How-do-I-fix-this-
  
  For the recommended topology shift that is just to troubleshoot and see if the switches are the issue, you don't have to leave things like that. Things are working as they are now, just slower in the Office eero. I just want to isolate what the issue is before recommending you go buy something.
- nick_rivait
- 1 yr ago
- Reported - view
Awesome; I will try that.

What is weird though; the Mac Mini plugged into the “Office Eero” that says its wireless is getting full 940mbps download, all the time. Which makes me assume the Eero knows it’s wired, or giving a wired speed and the app is just incorrect.

any thoughts on that?
- Michael_eero_support
  
  1 yr ago
  
  Reported - view
  nick. rivait I would need to take a look at the actual network data to get an idea, but if that is the speed it actually is getting I would not be complaining.
- nick_rivait
  
  1 yr ago
  
  Reported - view
  How do I send the network data?
  
  I just don’t know if it’s causing a slow down on the wireless devices, which is about 25-30 at any given time.
- Michael_eero_support
  
  1 yr ago
  
  Reported - view
  nick. rivait You would call in: https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-
  
  But I very much doubt that mac would cause a slowdown on the network. My suggestion is getting the current wired/wireless figured out and fixed first, since we know that is an issue. Once it is all good then look for other possible issues.
- nick_rivait
- 1 yr ago
- Reported - view
Oh - I meant like

Is the Office Eero causing a slowdown to its wireless clients because it believes it’s connected wirelessly, when in fact it’s wired.
- nick_rivait
- 1 yr ago
- Reported - view
I have a feeling that:

The switch is taking the connection from the office eero instead of the kitchen eero. Because my Kitchen Eero says there’s only 1 Ethernet cable coming from it.
- Michael_eero_support
  
  1 yr ago
  
  Reported - view
  nick. rivait You very well might be correct on both issues. However, once we get correct switches in there both should no longer be an issue. So, I would first go kitchen->office (no switch) and see if the office shows as wired, if it does, you know that switch is causing an issue and needs to be swapped with a non-QoS one
- nick_rivait
  
  1 yr ago
  
  Reported - view
  Michael_eero_support sounds good. I’m worried the Ethernet cable in the wall between the Kitchen > Office is damaged. But I guess that switch being weird, could make the Kitchen Eero thing it doesn’t have an Ethernet cable plugged in.
- Michael_eero_support
  
  1 yr ago
  
  Reported - view
  nick. rivait That cable being weird/broken could cause it as well, this is why I wanted you to try kitchen->office eero via that cable, see if the problem still exists.
- nick_rivait
- 1 yr ago
- Reported - view
Got it. We’ll try putting the Eero right at the end of that cable, and try with another cable.
- apirttimaki
- 7 mths ago
- Reported - view
Same issue here. I had one of my Eero pro 6E connected as wired, but after a reboot, it shows as wireless with significantly lower speeds, even though it is still connected with an ethernet cable in the same wall socket.
- Metzger0720
- 7 mths ago
- Reported - view
Same problem here after an update