Automated Pausing of Family Profiles Based on On/Off Time

Hi jqj —

Thanks for reaching out and welcome to the eero community! We're glad to hear Family Profiles are working out so greatly for you.

With regards to scheduling profile pauses, this is something you can already do 😀 Here are the steps to create a schedule:

1. Open your eero app
2. Tap the menu button and select Family Profiles
3. Tap on the user's profile
4. Tap on Set a scheduled pause and select Add a schedule
5. From here, you can create a schedule
6. Once complete, tap Save

This will add the scheduled pause. If you would like to add additional pauses, you can go back to the spot where you added the first schedule and tap the "+" in the top right corner.

I hope this helps! If you have any other questions, please don't hesitate to reach out.

With regards to the pausing of Internet so my kids can't watch YouTube all night...I have it set to pause at 9 pm. But I caught my son watching a video at 10:30. If he has already started watching a video before 9, will it continue to play even after the Internet has been paused for the night?

Hi  EnchantedSky —

Thanks for writing in! If a device is set to pause at a certain time, the internet will cut off from that device as soon as the pause begins. There are a couple cases where content would continue to be accessible:

1. If the device has cached data that doesn't need to be downloaded at the time of the pause, it will be able to play.
2. If the device can use cellular data, a user can toggle off WiFi and continue to use their device via cellular.

I hope this helps. If there is anything else we can help with or look into, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

Every night the wifi pause schedule I setup for my kids resets and does not pause. I've confirmed multiple times throughout the day the schedule is set but when I review it the next morning the schedule is no longer set. How do I prevent this from occurring?