15We need WPS
Some old devices require use of only wps. so we need wps!
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Hi Lukebur06 —
Welcome to the eero community and thanks for your feature request.
Unfortunately, WPS is considered to be an insecure method of joining a network. For that reason, we don't plan to add it as an option for eero. If you'd like, you can share the devices with us that are requiring WPS and perhaps we can help find a workaround.
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Jeff C. hi. Just reading your response. I have a SONY TV that asks for the WPS pin to connect to the network. Is there a workaround I can use, since eero doesn’t support WPS?
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Jeff C.
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angela. wilson1477
Hi Jeff I have IDMSS cctv which connects via wps can you please check how I can connect these via eero please??
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This response is really a poor response from a tech company (I work in tech).
Yes, WPS is an insecure method of joining a network. However, you are providing a service and many device manufacturers out there are making devices that use WPS to connect to the network. I have a washer and dryer set from Whirlpool that use this feature.
Now, fortunately I write software for a living and I'm a tech guy so having my phone connect directly to the washer and dryer through an internal web server is something that just makes sense to me... but for normal people, not so much.
You guys should stop with the nose in the air "WPS is insecure and we are better than that" responses and realize you are making a consumer product and consumers need this feature.
If my friends ask me about my eero... guess what I tell them? "Hey, I love it but... " -
not only older devices use it... some newer devices *require* it.
incredibly frustrating.
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lnc
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lnc -
Sorry to hear the issue you’ve run into with WPS being required on a newer device. Would you mind sharing which newer devices you have that require it? We’d be happy to look into and provide other methods of adding the device.
In regards to WPS, it typically requires a physical button (a change in the hardware), and this method of network security has been discouraged due to it being vulnerable to attacks.
For more: https://www.kb.cert.org/vuls/id/723755
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Jeff C.
For the vulnerability, you can implement such a feature (even as a lab feature) that an eero user can enable WPS temporarily only when needed. Having no hardware button on the devices is NOT AN EXCUSE for this lack of support, cause you have the ability to update both devices and app's software.
I'm a software developer myself. I've read the link you've provided and understand WPS is not secure, and I know most of the new devices wouldn't require WPS, but there are tons of existing devices that only work with WPS and they will last ten+ years.
I'll probably return my eero devices even though I had a great experience so far, but not being able to connect my two HP printers, it's just frustrating.
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Having very recently switched from Apple Airport to eero, today I’ve felt the pain of having to connect my printer manually to my eero WiFi - entering a strong password on a telephone-style numeric keypad is a nightmare!
First off, as an FYI - Apple support the push button style of WPS via the Airport Utilty app (similar to the eero app), without having any physical buttons on the router. So putting security considerations aside, there is no reason eero couldn’t add support for push button WPS via a firmware update.
Now as for security - I’ve done a little bit of reading and it’s not clear (to me anyway) whether it’s *only* the PIN method of WPS that is insecure, or whether having a (virtual) push button approach is also problematic or not.
If using an app-based WPS button is secure, will eero implement that?
And if all WPS is just deemed insecure, I’d be grateful for recommendations on what to look for in a new printer that enables me to join an eero (or any non-WPS) WiFi network without going through the hassle I’ve just had.
Could something like Thread help here perhaps?
Thanks,
David
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Yo you guys broke my smart home my Honeywell smart panel only connects via WPS or the Honeywell app but iOS forbids toggling between 2.4/5GHz modes and the smart panel only runs in 2.4 so can’t connect via the app and can’t connect via WPS because Eero.
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Forgot to mention the best part! Manual input mode for the smart panel isn’t full ASCII and so can’t use it to connect with a strong password. Being stuck between iOS, Eero, and Honeywell I feel like drilling a hole in my skull.
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Thanks for taking the time to share your experience, nihil, and sorry to hear you're having some trouble with that control panel. I definitely understand your frustration here, it's tough when smart devices don't work together.
I'd like to be very clear that we don't plan to implement WPS support at any point in the foreseeable future, due to the major inherent security flaws. That said, if the app requires 2.4GHz to communicate with the panel for first-time setup, then there are definitely some workarounds we can suggest to help get the app connected on 2.4 more consistently.
The easiest option to start with is powering down all but the primary eero, which should help you get on the 2.4GHz more easily by moving into another room, away from from the primary. Once the Honeywell is configured for the first time onto the network, then it won't matter what frequency your app connects on, since they should be able to communicate over the LAN.
Past that, if you still need any help, please give us a call at 877-659-2347 or email support@eero.com and we'd be happy to do everything we can to make sure that your devices play nice together. You may also wish to reach out to Honeywell and see if they're able to offer any kind of coupon or trade-in for you to get a newer model of control panel that conforms with more modern WiFi standards.
We definitely appreciate you taking the time to reach out, and hope you have a great day. Welcome again to the Community, glad to have you here!
Kindly,
Drew, eero Community Team
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Guess I should throw my NEWER printer in the trash as it requirs it to connect.
What a joke
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Beyond pissed that I purchased this and cannot connect either of my printers. I just purchased new cartridges for both. I can't return the system without a ridiculous restock fee. Agree with above comments that a workaround is needed as well as a large print warning label on the box. By the way, have been on hold trying to speak with tech support for 25 minutes - ridiculous customer service
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Just so we're clear, this remains an issue. I'm open to hearing the officially approved work-around for adding a printer (Canon Pixma iP110) that requires WPS to an eero network that's too well designed to include WPS.
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X12AEsq Call support... WPS isn't being added.
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I'm quite aware of eero's position; I simply wanted them to be aware of mine. I've been around far too long to expect a tech company (or just about any large company) to respond to actual customer input, so I'm expecting neither WPS nor any workaround. After all, what impact would that have on executive bonuses?
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I’m trying to connect my AC750 netgear WiFi extender model:EX3110 to my eero router but I have no idea how since eero doesn’t operate with WPS. Please help if you’ve have any ideas.
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Same problem. Trying to connect my Canon MX492 wirelessly, having just "upgraded" from a 5 year old TP Link router to the eero. Really upset to find this apparently won't be possible. Ridiculous.
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Unbelievable. I have a Canon Pixma MX492 and cannot connect because eero doesn't have a WPS button.
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I have a Sharp TV that requires WPS to connect to my wifi. What kind of workaround do you have for that?
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Same problem. Can’t mirror anything to my main TV or use the browser. Hotwire made me buy this, touting it as the best of class, and now I can’t watch my paid subscriptions or change the router. I’m very unhappy. Maybe eero wants to buy me a new 65” TV that better fits *their* idea of a consumer?
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Created an account just to reply that still has not changed. My brand new HP LaserJet printer can only connect wirelessly via WPS, called tech support and there is literally nothing I can do to work around this, absolute joke
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Hello, so i had exactly this problem and after an earful about my wife's printer she's surprisingly attached to not being able to join our new eero network I was about to send the eero's back I tried simply spoofing the network name with the old router...
Instruction for a (terrible) virgin hub but should work with others...
Originally - Virgin Hub in modem mode connected to Eero main unit.
In Eero app change Eero network name to temporary name <NetworkName>_Temp
On laptop or mobile, Navigated to 192.168.100.1 for the Virgin Hub admin page, logged in with admin password (usually on bottom of hub)
Click Modem on menu, Switched back from modem mode to router
Wait for restart
Connect back to old virgin wifi
Navigate to 192.168.0.1 (for hub admin now in router mode)
Turn on guest wifi and name to the same as the network name you will use for eero <NetworkName> with the same password as the eero network will be also
Follow standard setup on Printer to connect to <NetworkName>
Turn off printer once successfully connected to guest network of prior router wifi.
On Laptop or mobile Go back to 192.168.0.1 and turn back to modem mode
Wait for restart
In Eero app rename the network back to <NetworkName>
IMPORTANT - Move the printer far enough away from eero to pick up 2.4 not 5 Ghz
Turn the printer back on
Eh Voila, printer connects to eero, so long as printer found 2.4ghz initially you can now move it wherever it seems
Have been lording my genius over my wife all day but she's not impressed at all.
Hope it works for you...
UPDATE - works with ring doorbell chime which had been having issues too! There really is not end to my genius today :)
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Hello,
I spent my 2 hours trying to connect my 3 IP cameras (Foscam) but in vein. Finally I found out that EERO does not have WPS. My cameras need wPS to connect. So, get rid of cameras or EERO?
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I've been trying to connect my nighthawk mesh router to the eero pro 6, I'm guessing this will not work will it? This is getting frustrating and I've called both my internet provider and nighthawk with zero clear answers. Tia!
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I'm not an expert but perhaps the eero admins here could chime in on the feasibility of this solution:
Add a WPS "button" in the eero app. It temporarily turns on WPS at the eero and requires the user to physically click a button on the device they wish to connect. Once connected, user can turn WPS off or it will automatically shut off in a few minutes. It remains off unless the user logged into the app manually toggles it back on. That way you avoid the PIN method and it also makes it so even if someone has physical access to the eero, they can't enable it as there is no hardware button on the router. They would have to have admin access in the app.
