474

Support for the Desktop

I'd like to have the ability to manage eero from a desktop.  The phone apps were well thought out, and work well.  However, having the ability to do this from my laptop/desktop would be very useful for me anyway.  Either browser or (for me) a Windows 10 UWP would be awesome!

338 replies

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    • KerryMacLean
    • 4 yrs ago
    • Reported - view

    For what it's worth, I'm sitting at my desktop at 7 am with my phone in the other room (I don't carry it everywhere I go).  I need to find a machine on my network so that I can access it from the desktop.

    Not even having the ability to view my the network through the router is very limiting, and is by far my biggest issue with Eero.  Especially when my primary need for it most of the time is to find connected devices.  With a smart home and over 50 connected devices, well, a smart phone is just not the most user-friendly platform.

    The arguments about smart phones being safer may be true, but Windows itself is not an inherently unsafe OS, and all OS's become security targets when they get a large enough profile. I suspect that the biggest reason for not developing for desktop is a choice of where to spend limited development resources. 

      • KerryMacLean
      • 4 yrs ago
      • Reported - view

      imjoey I am aware of what's available.  I was suggesting that I would like the software to manage my router to be available on the machine that I use the most for software development and IT management - my PC.  And that's what I described, if in a roundabout manner.  I want to be able to see the devices managed by my router on a screen slightly larger than 6".  I want to be able to tell if the router is blocking them for some reason.  I want to know if I need to look further down the network to find why my PC can't see a device that's on the network (maybe it's on a different network or user group?  Maybe it had a static IP from my previous router that was preventing it from registering with the Eero?  I want to be able to troubleshoot why a device is connecting to the router and yet not able to see the Internet.  Is the router blocking it through Eero Plus?  Or is it a limitation of the device?

      I am very nimble on a keyboard and very clumsy with my thumbs.  I do have a preferred interface, and Android is not it.  Though it's nice for a mobile device, I wouldn't want to code on it.  And I can't cut and past IPs or MAC Addresses from my Android to other apps on my PC. So again, not having the ability to view my network through the router interface is very limiting, and is by far my biggest issue with Eero.

    • M_Della
    • 4 yrs ago
    • Reported - view

    I've been a software, security and network professional now for over 20 years and all these arguments are mostly full of holes.  If anyone steps back and looks at the business model and cost of company operations, you can see that they are putting their engineering dollars into the mesh itself and the hardware. Building UIs and staffing to maintain them costs money.

    Anyway, I gave up trying to get any of the Mesh vendors to do what I want. Rather I put all my different meshes into bridge mode (I have 8 in the house under evaluation, thats what I do). 4 of them are bridged under a Ubiquity Router/Firewall system (and experimenting with UBIs APs) and the other 4 are under a Cisco 5525 ASA.

    So far the best combo is the Ubiquity for those that are semi tech minded. For most of my customers, learning which end of the plug to put in the wall is the level we work for (hense the Eero, etc), but for those of us that actually want to do something with our networks, the Mesh devices are sorely lacking and will probably forever be as its not cost effective for them to be "everything" to the home consumer.

    • Heeryo
    • 4 yrs ago
    • Reported - view

    Assuming its not a major expense to support, would be nice to have.  I too am sitting at my desk and have the need for it.

      • Drew
      • 4 yrs ago
      • Reported - view

      Thanks for reaching out Heeryo – we still have no plans to offer a Desktop version of the eero app for the foreseeable future, but we appreciate your interest! We're glad to have you here in the Community, and we look forward to any other feedback you have!

      • CarlX
      • 4 yrs ago
      • Reported - view

      @drew  Was that the support we've been waiting for? This is the first post in months that anyone from Eero has taken - at best - a few moments to address; I suppose your message to the rest of us is clear enough, at that. (Or perhaps it really is our fault for Doing It Wrong. Sentence fragment!)

      Amazon's return system allows customers to print mailing labels at home and drop items off at automated lockers. Sending back my Eero was not only satisfying, it was downright convenient.

      Eero's hardware deserves better. Thank you for your time.

    • mtward
    • 4 yrs ago
    • Reported - view

    Hi Drew ( or any other Eero member), while you've made it clear this "isn't planned", what you haven't said is why that is? Clearly this must be a hot button topic inside Eero walls or such a requested feature would have been implemented by now. For me personally, I couldn't care less if there was a Desktop App as the iOS client is superb, but I am curious as to the company reasoning, nonetheless.

    • M_Della
    • 4 yrs ago
    • Reported - view

    At this point I have basically abandoned all the features of the EEro and put it behind another vendors router because I just cannot manage things reasonably on a cell phone. So now all my wireless devices are double NATted (working on moving to a bridge mode to get rid of even that bothersome issue).  Using a phone as my only interface for dozen of devices (and the number constantly grows) is ridiculous and the fact that the company has basically stated publicly that they are NOT going to provide a desktop interface is what is driving me to testing/replacing the EEro and putting this one up on craigslist. I have no need for another management device that makes it virtually impossible to actually manage on an sort of scale.

      • MrDoh
      • 4 yrs ago
      • Reported - view

      M Della I agree that it would be great to have a web admin interface, and my initial solution was the same as yours. To connect the eero in bridge mode to a router that has a nice web admin interface, and manage my network that way. However, after a couple of months of screwing around with that :-), I've given it up, and am just using the eero as my router and wireless system. It's close enough to self-managing that I don't miss the web admin interface as much as I thought I would. I am using custom DNS (Cloudflare), and a couple of the "Lab" Beta features, but mostly I've just let go of worrying about things and let the eero do it's thing. First router that I've had that could do that...a new concept for someone who's used to having to do problem-solving on my home network on a daily (or at least weekly) basis. Having really reliable fiber-based internet has helped a lot, have to say.

      On the other hand, it would be great to have client internet traffic data...when I need that, I do go to bridge mode on the eero and turn on my "big honking router", and look at the per-client internet data statistics. I've done that maybe twice in the last year of using eero, and solved the client problems I was having. Those two things would make eero just about perfect for me, a small web admin interface, and per-client data traffic stats. But that doesn't stop me from just using the eero and being able to ignore it about 99.9% of the time :-).

      • art
      • 4 yrs ago
      • Reported - view

      M Della 

      Why double NAT, use bridge mode.

    • joe_vansteen
    • 4 yrs ago
    • Reported - view

    Interactive generic device support, not just a phone as an admin device. Phones work for event handling. Admin should not be limited to event handling as a processing technique. 

    • badhabit
    • 4 yrs ago
    • Reported - view

    You must realize that everyone, especially as we get older, cannot see or use the small smartphone apps as well as you young guys!  I was surprised that the EERO did not have a desktop application.  Can a tablet app still be installed after having the app on my smartphone?  That would be a little bit better...

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 4 yrs ago
      • Reported - view

      badhabit yes. There is an iOS app that works on iPads, both in portrait and landscape mode. Very stable app. 

    • rossetyler
    • 4 yrs ago
    • Reported - view
    badhabit said:
    Can a tablet app still be installed after having the app on my smartphone?

     Yes. I can use the eero app on both my Android tablet and smartphone. I have not done a strict comparison but it seems that they are the same. The tablet interface is just bigger which, I understand, is what you want. Both have a portrait mode presentation only.

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 4 yrs ago
      • Reported - view

      rossetyler The iPad app now has landscape presentation also. 

    • edoates
    • 4 yrs ago
    • Reported - view

    I understand the move to phones/tablets for admin control, but there are at least two problems for larger organizations:

      1. each and every device/router/switch seems to have their own app now. My phone is dozens for everything from light switches to security cameras to EERO now. It's a mess.

      2. Admins want to have a large screen with the things they are monitoring in various windows. A desktop app OR local only web server on the device would be far better in those environments. My dLink switch, Netgear Comcast Modem, etc. all can be accessed local from my web browser on Mac (Chrome, Firefox, Safari) and password protected.

     

    So, please add a desktop app for Windows (not active x, direct whatever crud, please) and Mac OS.

    • thecodingart
    • 4 yrs ago
    • Reported - view

    So with project Catalyst, sounds like there isn't an excuser macOS support anymore ;).

    • bkerven
    • 4 yrs ago
    • Reported - view

    Another vote for this. Otherwise great product marred by a bizarre decision to not produce a web interface. I probably would not have purchased it had I known.

    • art
    • 4 yrs ago
    • Reported - view

    As Eero is , now, an Amazon company: Keep requesting the feature. Customer feedback matters. Working backwards, matters.

    • joe_vansteen
    • 4 yrs ago
    • Reported - view

    Consider this an unlike. 

    The Eero attitude here is, to put it politely, stupid. My phone was out of order the other day, and so, in spite of a network problem, I could not do squat to address my issues. Either you need a desktop app, a Rest API, or I need another freaking network manager for my home network. Don't tell me about what everyone is saying they are going to do at the latest computer convention, and what the freaking major network vendors are doing with paid admins, just let me do what you sold me the gear for, which is, to manage my own home network .. intelligently, and with some efficiency thanks to your technical, if not customer relational, competence.

    Thank you. No need to reply. Actions speak louder than words. I don't have time to debate stupid stuff. I just want to know whose hardware I am going to use to satisfy my needs. Yours, or someone else's? My time is worth more than the cost of f*ing with your equipment, or lack of needed features, and debating perspective of your market. I am, and maybe was, your market. You are, and maybe were, my vendor. Maybe I need a new supplier. I can't do this crap. I'm shopping for a vendor with a smarter view of where the future is.

    • joe_vansteen
    • 4 yrs ago
    • Reported - view

    By the way, I'm a 70 year old with active systems experience as a developer and architect since 1970, with S360/DOS and CP/M from before Bill started his company. I've done admin at both home, since 1983, and in large corporate environments. ... In case you think I just "don't understand" about all the technical stuff you are helping get done for the average user of your product. 

    That's a reason for not having had the feature earlier. It's not a reason for not putting it in ASAP, given how we, not you, are the ones who are in jeopardy of having our networks abused. 

    • joe_vansteen
    • 4 yrs ago
    • Reported - view

    I really thought this was a "no brainer" when I wrote my comment two months ago.

    Well, I guess it really might be ... just of a different sort.

    • rlbyrd1964
    • 4 yrs ago
    • Reported - view

    +100, joe. vansteen .

    I feel compelled to ask, even though I am certain the eero personnel that review this board do not have the information to respond: 

    Of all things about which to be militant, why is there such resistance about a desktop or web-based administration console/app?  I find it peculiar that there is such intransigence about this feature.  Seems illogical.

    • MrDoh
    • 4 yrs ago
    • Reported - view

    The other one is per-client internet data/traffic statistics...anyone that has a data cap deals with this one on a daily basis. Kind of goes hand-in-hand with a web-based local admin GUI. Part of the monitoring and control that one needs when things don't go exactly as expected or hoped.

    • lefish
    • 4 yrs ago
    • Reported - view

    Adding another vote for management via diesktop -- browser or native app.  Seems totally ridiculous that I have to use my phone to manage the router.  With Sonic here in California pushing the eero line, there will a lot more users buying them and many will want to access their router via a web browser.

    1) Who wants to look at a tiny screen when managing a router?

    2) I'd really like to perform the built-in speed test between my hard-wired laptop and the Eero.  There is no way to do this currently.

    3) As others have pointed out, using the same medium (wi-fi) to troubleshoot wi-fi related issues sometimes makes it impossible.  Ever try to troubleshoot a phone issue via telephone tech support?  The first thing they do is tell you to call back using a different phone.

    4) Not everyone has a smartphone, believe it or not.

    C'mon eero, please stop making excuses and instead put your energy into a simple web interface.

    • MrDoh
    • 4 yrs ago
    • Reported - view

    Have it in no uncertain terms "we're never going to do that" from an eero developer that frequently posts in reddit.

    So forget it. Move on.

Content aside

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