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Support for the Desktop

I'd like to have the ability to manage eero from a desktop.  The phone apps were well thought out, and work well.  However, having the ability to do this from my laptop/desktop would be very useful for me anyway.  Either browser or (for me) a Windows 10 UWP would be awesome!

336 replies

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    • Richard1864
    • 6 yrs ago
    • Reported - view

    And just as an FYI, Microsoft has a Windows 10 build coming out in late 2017 early 2018 that blocks access to router desktop interfaces via the browser. Similar blocking is planned for Unix, Linux and Mac OSes. Microsoft is requiring router vendors to provide desktop apps for router configuration, apps that run only on the desktop just like on mobile devices. 

      • Richard1864
      • 6 yrs ago
      • Reported - view

      coyotegeek exactly. And those interfaces (Netgear and everyone else) are still plug-in heavy, especially flash and java (sheesh, the numbers of security flaws in those two alone is terrifying). 

      • QuantumRift
      • 3 yrs ago
      • Reported - view

      Richard1864 This was a BS post. I've been accessing my home router interfaces here and in FL since this posting and it's a load of crap.

      • successhawk
      • 1 yr ago
      • Reported - view

      Richard1864 Obviously, this is BS

      • Richard1864
      • 1 yr ago
      • Reported - view

      successhawk really?!?  Then why are all the router vendors now doing smartphone apps?  

      • MrDoh
      • 1 yr ago
      • Reported - view

      Richard1864 Asus ZenWiFi AX mesh has both a complete web admin interface, as well as a smartphone app. eero could do something similar if they wanted to. The fact is that eero clearly doesn't want to, and they've not given a justification for that, just said that they'll never do it.

      Not sure why eero is bothering to have this "voted" on, since they're not going to do this no matter what their customers want. I guess to give users the illusion that some day they might actually do it?

      • bigillz
      • 1 yr ago
      • Reported - view

      Richard1864 Mobile admin interfaces are coming out for two primary reasons:
      1) They want to appeal to the growing population of customers who primarily use mobile phones and tablets rather than traditional desktop and laptop computers, which also means it's a less technically savvy group of users who don't take issue with this restructuring as they don't understand the negatives. 
      2) They want to connect your home network use to add-on application/feature sales. By using a mobile app they are rearchitecting the system to have your router connect to and send data through the manufacturers' web services, which the mobile app then connects to under the guise of 'access from anywhere!' as valuable. That allows them to give monitoring and configuration access, including family/child restrictions, "spam" and "hacking" "protections", etc served outside your home LAN to your mobile app. This is core to Eero's profitability plan which is based on selling additional services over the router's core functions. Oh and of course they also get to harvest analytics, tie to tracking cookies and profiles, etc by existing on your primary mobile device(s).

      To summarize: the move to mobile apps is about MONEY. More money from us to the manufacturers' for services, more money to the manufacturers because they now have access to our digital profile and activities to bundle and sell to advertisers.

      That's it. It is NOT about security. In fact, it creates a much, much larger security exposure area by having the routers connect to external services (the manufacturers' networks) outside the local LAN to enable the mobile app use. If it weren't about money, upselling services, and capturing data by forcing the routers to work through their services, they'd just have an app with a webview of the existing router web admin interfaces.

      This is not a customer-friendly change; the services, family controls, limiting, etc exist in 3rd party packages, exists in web-interface-LAN-only routers, but the router manufacturers want to capture the money going to 3rd party providers of safety/filtering/monitoring/etc software and put it in their own pocket by offering no option but integrating their routers with their external web services.

      It's BS, as successhawk says. And to my regret I supported it, albeit accidentally, and am lazy enough I'll probably not make the effort of returning and finding a better system. We enable the lowering of product quality and give up full control of the devices WE OWN through apathy and ignorance.
       

      • successhawk
      • 1 yr ago
      • Reported - view

      Richard1864 the phone app is a convenience UI, and it is definitely not a professional interface.  Eero "Pro" 6, gimme a break! I use the phone apps, but I always end up going to the web UI and/or command line.

    • Richard1864
    • 6 yrs ago
    • Reported - view

    And just as an FYI, Microsoft has a Windows 10 build coming out in late 2017 early 2018 that blocks access to router desktop interfaces via the browser. Similar blocking is planned for Unix, Linux and Mac OSes. Microsoft is requiring router vendors to provide desktop apps for router configuration, apps that run only on the desktop just like on mobile devices. 

      • bigillz
      • 1 yr ago
      • Reported - view

      Richard1864 if you are talking about router LAN web admin interfaces, and edge browser etc blocking access, that's because of the number of Windows machines being controlled by trojan viruses/rootkits/malware etc. Wifi routers only expose their web admin interfaces to LAN traffic, so the millions of infected Windows machines that are on LANs with wifi routers can be used as access points to the routers for even more nefarious and discreet firmware modifications/hijackings.

      Microsoft is covering its own rear, it is the OS of millions of compromised systems. It hasn't successfully made a secure OS so it tries to limit what its compromised self can be used to access.
      Of course, that will be bypassed as well.

    • Richard1864
    • 6 yrs ago
    • Reported - view

    Sorry about the repeated post above. Wasn't intended. 

    • Marc
    • 6 yrs ago
    • Reported - view

    IMHO, to say that smartphones are more secure because they lack the vulns of desktops doesn't make sense to me. It's like saying because I have a smaller house then you, I'm more secure from a break in.   I may be a smaller target, but doesn't mean that I'm safe. Your point on router firmware not being that secure, is a fine example of that. Also, just cause my house is newer, doesn't make me invulnerable either.  It's always an arms race with threat actors.

    and frankly, surprised someone from Microsoft would make such a bold, long term comment like that. Was it a local rep?  2 years is a looonnggg time for technology and things change often with their new servicing model.  Not sure how or why MS would actively try to block browser access to routers anyway, did that person say it'd be with Edge?  Not even folks from the PG can firmly state what and won't be changed 6 months from now.  Anyway, I'm no networking expert, but the things of the past need to be put in the past, there shouldn't be much needed from a local app install.  If someone is creating a app that adds to a devices vulnerability, they are definitely doing something wrong.  An apps should be a meaningful, easy to use and understandable light portal into a very smart, extensive, backend system. Which is why my request for browser access, which would work for me. Having to fumble with my phone is not as convenient for me as being able to use a full keyboard and mouse.  I have big fingers, so trying to type or do anything other then tap big buttons on a small screen like my phone is frustrating.

    • Richard1864
    • 6 yrs ago
    • Reported - view

    Microsoft CEO Nadella made the comments at recent (within last 6 months) Windows 10 press conferences and at the Black Hat conference. And the Eero app works perfectly fine on a tablet for people like you and me who have fat fingers, the app is NOT designed to work on smartphones only. 

    • Marc
    • 6 yrs ago
    • Reported - view

    Satya didn't speak at the Black Hat Conference in Vegas and why would he?  I'm also not aware of any comments made publicly around this, definitely be interested if you could point me any articles to see how they relate.  Also, if there was an app that worked fine on any of the tablets I own, then I wouldn't have made this request to begin with : )

    • Richard1864
    • 6 yrs ago
    • Reported - view

    Not all talks at Black Hat are done on the stage. Most usually aren't at conferences like that, just the big papers are. 

    Mr Nadella has been speaking for months about how Windows desktop and Windows Mobile were going to be basically the same thing for more than a year, even before he became CEO. It's called the Universal Windows Platform, with apps eventually taking the place of everything you normally do on a desktop (productivity, networking including router maintenance, games, video editing, etc.), and those same apps working interchangeably on desktop and mobile devices. 

    • Marc
    • 6 yrs ago
    • Reported - view

    yep, its the converged platform and its here. It's the basis for Microsoft's vision of Windows 10, however the intent wasn't to eradicate the traditional desktop experience. UWP is a way of being able to write touch/tablet friendly apps and have them available on various sized hardware platforms with limited UX tweaking. But for the desktop experience, its quite the opposite in that they may be looking to bring the x86 desktop experience to the ARM platform with continuum - http://www.windowscentral.com/windows-10-mobile-get-x86-emulation

    • Richard1864
    • 6 yrs ago
    • Reported - view

    It would be nice if Microsoft did try and do more with ARM processors, and there have been lots of rumors about this going all the way back to when Microsoft killed the Windows RT tablet system back in September 2015. So far nothing has materialized, unfortunately. Microsoft made many businesses mad when they killed Windows RT. Microsoft claimed then there was no way to run 32-bit apps on ARM processors, even though Apple, Unix, and Linux had been doing so for years. 

    • Richard1864
    • 6 yrs ago
    • Reported - view

    Two big issues exist that may cause Microsoft major problems bringing x86 Windows on ARM. 

    1.  ARM is now owned by SoftBank. No one knows how things will change with that sale. 

    2.  Qualcomm is aiming their 830-series processors at the mobile and networking market, not desktop. 

    3.  Qualcomm processor licensing requires software vendors programming for their chipsets to use Qualcomm coding done by Qualcomm-certified coders. Microsoft laid off their last Qualcomm-certified coder last year, and until they hire one, they can't legally program any OS to run on Qualcomm chips. It's also why no Windows Mobile devices will work on CDMA cellular networks. 

    • Richard1864
    • 6 yrs ago
    • Reported - view

    Two big issues exist that may cause Microsoft major problems bringing x86 Windows on ARM. 

    1.  ARM is now owned by SoftBank. No one knows how things will change with that sale. 

    2.  Qualcomm is aiming their 830-series processors at the mobile and networking market, not desktop. 

    3.  Qualcomm processor licensing requires software vendors programming for their chipsets to use Qualcomm coding done by Qualcomm-certified coders. Microsoft laid off their last Qualcomm-certified coder last year, and until they hire one, they can't legally program any OS to run on Qualcomm chips. It's also why no Windows Mobile devices will work on CDMA cellular networks. 

    • Marc
    • 6 yrs ago
    • Reported - view

    Microsoft has actually been kicking around ARM support for quite some time, think WinCE/ Embedded/ Windows Mobile 5x/6x and the various off-shoots and side projects there of.  I don't know if there was a 16-bit version, but were definitely running on 32-bit variants and now 64-bit.  Windows RT was very dumb move (in my opinion), it was an iPad 'me too' failure, they should of just stayed with the Surface/ Pro line.  Also, know nothing about the QUALCOMM licensing thing, but I've been using Windows Based phones on Verizon for over a decade, and they were all CDMA.  The latest Windows 10 mobile builds have support for CDMA, but maybe there's no need for that going forward with 4G LTE +.  Though I have no idea, don't know anything about all that.

    • Richard1864
    • 6 yrs ago
    • Reported - view

    For Windows 10 Mobile to run on CDMA networks it is required to have specific coding from Qualcomm in it.  Unfortunately, since a Microsoft no longer has any Qualcomm-certified any other CDMA coders employed by them (not even contractors), Windows 10 Mobile can't run legally on any US or any other CDMA networks. That's why there are currently no Windows 10 devices for Verizon, Sprint, or other CDMA carriers in the US. 

    There ARE some Windows 10 devices on GSM carriers like AT&T and T-Mobile, but that's it. 

    • dougknight
    • 6 yrs ago
    • Reported - view

    Jeff C. 

    I get why you would not want to get on the treadmill of maintaining a desktop admin portal. So if mobile apps are the way to go, don't go all "instagram" on us and don't allow us to not go into landscape mode (like the way things are currently).. There are times when I'd like to use the keyboard on my iPad instead of my thumbs. Or, heaven forbid, that's just the way I like to work.

    Thanks for listening. 

    • nephipower
    • 6 yrs ago
    • Reported - view

    I would like to have a web interface feature too!

    • NicevilleSteve
    • 6 yrs ago
    • Reported - view

    I thought this was about a desktop ability to interface with the eero.  Making a app that allow for access to the eero via desktop would allow people without mobile devices to use the eero.  While it may be easier to implement, you don't have to provide access via a Web browser.  Apps such as the Apple Airport Utility works for both desktops and mobile devices.  The app doesn't rely on having internet access, just access to the device.  Developing such an app would enable you to look at what is going on when your WIFI is down, restart the device that isn't connecting, and not totally depend on eero selfhealing.

    • jsm174
    • 6 yrs ago
    • Reported - view

    This would be an absolutely killer feature. I spent the holidays migrating from a Tomato/Shibby/AC68U setup.

    I setup 40+ device reservations and a few port forwards, and to be honest it was tedious.

    • Eero app -> Simple Note app -> Copy IP address -> Eero app -> Paste -> Simple Note app -> Copy MAC address -> Eero app -> Paste -> Simple Note app -> Copy Device Name -> Eero app -> Paste

    And that doesn't include all the 

    • menu -> network settings -> advanced settings -> reservations & port forwarding -> scroll to bottom -> add a reservation 
    • NicevilleSteve
    • 6 yrs ago
    • Reported - view

    Jeff C.  While I'm getting old, I though I was told by one of the eero support personnel that eero was working on a means to interface from a desktop...

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