467

Support for the Desktop

I'd like to have the ability to manage eero from a desktop.  The phone apps were well thought out, and work well.  However, having the ability to do this from my laptop/desktop would be very useful for me anyway.  Either browser or (for me) a Windows 10 UWP would be awesome!

336 replies

null
    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Reported - view

    Thanks for the great discussion here, everyone!

    At this time, we don't have plans to create a desktop admin portal, but I will share this feedback and interest with our team.

      • davebarnes
      • 4 yrs ago
      • Reported - view

      Jeff C. ,

      "we don't have plans to create a desktop admin portal,"

      Sadly, there is not an UNLIKE voting option for posts.

      • Art_Lover
      • 4 yrs ago
      • Reported - view

      Even more sadly, you don't seem to care what your customers want.

      • ScurvyMrO
      • 4 yrs ago
      • Reported - view

      Jeff C. you should have plans to do this.  Not all of us want to sit and look at our phone.  I tried to browse to my gateway IP and eero's content filter blocked me.  I like the simplicity of eero, but it may be too simple...

      • art
      • 4 yrs ago
      • Reported - view

      Jeff C. 

      As you are now an Amazon company, It might make sense to revive this thread with:

      https://www.amazon.jobs/en/principles #1

      and "Working backwards" methodology. 

      • QuantumRift
      • 3 yrs ago
      • Reported - view

      Jeff C. You should. I'm adding my voice to the requests. I spend most of my day, when on the computer at my home PC. It would not take much to make a desktop app. 

      • QuantumRift
      • 3 yrs ago
      • Reported - view

      ScurvyMrO There MAY be a workaround:  I have several computers, Windows 10 and Linux Mint 19.x.   If you install an app called "BlueStacks" (and android emulator)  on your Windows 10 PC,  you should be able to install the eero .apk file an it should run. Same thing with Linux, though it's a longer wrokaround and you have to install "Anbox".  Now I was able to get it into "BlueStacks" but it doesn't want to play nice. With my Linux box, I was able to install Anbox and then get the eero apk file and get it installed...and after rebooting Linux, the verdict is.....it's pretty wonky. I think I'd really want a nice PC app with a better user interface for us techies. 

      • Brian
      • 3 yrs ago
      • Reported - view

      QuantumRift 

      Another vote for computer support. I spent way too long trying to find a way to log in to an account or portal to manage a customer's devices. Seeing that management is app only will have me recommend my customer's not purchase this product.

      • appel
      • 3 yrs ago
      • Reported - view

      Jeff C. The lack of a desktop/web admin portal was one of the main cons against Eero for me. I was deciding between Eero, Nest Wifi and Orbi, and Netgear had a definite leg up in that department. I finally did decide to try Eero, but only because I could make my purchase at Costco with their generous return policy.

      So far it's been great, but I still really miss being able to use my laptop. You're already more configurable than Nest Wifi, having this option would set you apart even further. Surely you guys are already running an API on the back end?

      • Scott.5
      • 3 yrs ago
      • Reported - view

      Jeff C. Here's my workaround.  I left my FIOS gateway as my primary router and set my eero pro in bridge mode.  So now I can use my FIOS gateway's web interface and firewall that comes with actual logs.  And now I don't have to pay $9.99 a month to Jeff Bezos for something that should be included in every router on the market.  Tricking customers into paying a monthly subscription for the security features that every other product comes with out of the box is not a good way of maintaining customer retention.

      • Garbonzo_Z
      • 3 yrs ago
      • Reported - view

      Jeff C. Had not realized this when I purchased. Seriously considering returning based on this alone. 

      • Brian
      • 3 yrs ago
      • Reported - view

      Garbonzo_Z 

      If you are within the return window, I'd do it. One of my customers has this system and the lack of a management interface is a deal breaker for me.

      • edwardsryan
      • 3 yrs ago
      • Reported - view

      Jeff C. I too would love the ability of a Web App!  Please add this ability soonest. 

      • LeapinLizzerd
      • 3 yrs ago
      • Reported - view

      edwardsryan edwardsryan edwardsryan I would settle for telnet - anything.

      • txgunlover
      • 3 yrs ago
      • Reported - view

      LeapinLizzerd never happening

      • appel
      • 3 yrs ago
      • Reported - view

      txgunlover Not with that attitude. ;)

      • MrDoh
      • 3 yrs ago
      • Reported - view

      appel Doesn't matter what txgunlover's attitude is, it will never happen.

      • Elward
      • 2 yrs ago
      • Reported - view

      Jeff C. For Mac OS 11 you could allow users to download the iOS app: it should now be quite simple for developers to compile the app as universal for both iOS and Mac OS 11 :)
      (then, of course, something for windows and linux users would be nice too: I'm just suggesting a quick start for at least some desktop support)

      • Brickx2
      • 2 yrs ago
      • Reported - view

      Jeff C. Any news on this issue?

      • Cuca
      • 2 yrs ago
      • Reported - view

      Jeff C. Boooooo :-(

      • LaLonde_Austin
      • 2 yrs ago
      • Reported - view

      Jeff C. 

      I really liked Eero. I only picked up my system a few months ago. The shortsightedness of not having desktop support is a deal breaker for me.

      I really didn't want to have to switch back to Velop.

      • krishnadasmallya
      • 2 yrs ago
      • Reported - view

      Jeff C. 4 Years and 355 votes and still not planned, how does this justify the Amazon's Leadership Principle "Customer Obsession"????

      • bigillz
      • 1 yr ago
      • Reported - view

      Jeff C. You guys have a Remote Network Management interface which is exactly what your customers are asking for. Make it available to your customers, not just custom installers. jfc, I thought I had finally found the right system for my needs. And now I'm faced with uninstalling all of it to send back to you and find another, because you don't have the most basic tool for configuration available on the laptops any competent owners use.

      • LaLonde_Austin
      • 1 yr ago
      • Reported - view

      Jeff C.

      I ended up finding a solution to the Eero Web Problem.

       

      I upgrading to the Linksys Atlas Max AXE8400 (3 node) after running into issues with my Eero Pro 6 system (3+3 node) that could have been easily fixed with a web interface. I was surprised at how much bandwidth was being lost on the Eero (I am back over a gigabit).

       

      I gave Eero a shot because they looked like a good competitor to Linksys and NetGear. I figured that after they were bought by Amazon their was going to be better support for this product.

      • jeannedb
      • 1 yr ago
      • Reported - view

      Jeff C. five years on now - is this still the case?

Content aside

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