287

Support for the Desktop

I'd like to have the ability to manage eero from a desktop.  The phone apps were well thought out, and work well.  However, having the ability to do this from my laptop/desktop would be very useful for me anyway.  Either browser or (for me) a Windows 10 UWP would be awesome!

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  • +100, joe. vansteen .

    I feel compelled to ask, even though I am certain the eero personnel that review this board do not have the information to respond: 

    Of all things about which to be militant, why is there such resistance about a desktop or web-based administration console/app?  I find it peculiar that there is such intransigence about this feature.  Seems illogical.

    Like
  • The other one is per-client internet data/traffic statistics...anyone that has a data cap deals with this one on a daily basis. Kind of goes hand-in-hand with a web-based local admin GUI. Part of the monitoring and control that one needs when things don't go exactly as expected or hoped.

    Like
  • Adding another vote for management via diesktop -- browser or native app.  Seems totally ridiculous that I have to use my phone to manage the router.  With Sonic here in California pushing the eero line, there will a lot more users buying them and many will want to access their router via a web browser.

    1) Who wants to look at a tiny screen when managing a router?

    2) I'd really like to perform the built-in speed test between my hard-wired laptop and the Eero.  There is no way to do this currently.

    3) As others have pointed out, using the same medium (wi-fi) to troubleshoot wi-fi related issues sometimes makes it impossible.  Ever try to troubleshoot a phone issue via telephone tech support?  The first thing they do is tell you to call back using a different phone.

    4) Not everyone has a smartphone, believe it or not.

    C'mon eero, please stop making excuses and instead put your energy into a simple web interface.

    Like 1
  • Have it in no uncertain terms "we're never going to do that" from an eero developer that frequently posts in reddit.

    So forget it. Move on.

    Like
      • art
      • art
      • 1 yr ago
      • 2
      • Reported - view

      MrDoh Before posting definitive replies, like you did , i would recommend looking at Amazon’s working backwards methodology. Eero is now Amazon. At the core of that approach is listening to customers and developing functions based on the ask . This is very different than making a decision based on internal evaluations and throwing it over to marketing departments to sell...

      Like 2
  • Another vote for a windows interface. Though the phone app works well, I find myself in the situation, that one of my phones must be sent back to the manufacture for repairs. This is going to take, in all probability several weeks, so should my other phone give up the ghost for some reason, I would have no interface at all.  As far as security, it can be built in, though it would take some development time to do so at a robust level.

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  • A windows interface    PLEASE

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  • Another vote for this. It seems odd that so many people have to ask for it and nothing happens.

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  • Another vote for browser-based admin access. It is such a basic assumption for a "pro" product. Why have 'pro' in the name if it's squarely targeted at non-technical consumers? This is such a basic requirement, I didn't even think to ask when purchasing. I would not have bought it had I known...and in fact, I might be returning it because of this.

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  • I would like to add MY voice as well - I use apps on my 'droid but I"m not an app fan as I spend most of my day at my PC. PC management app would not bee very difficult to port over. Either for PC or Linux...

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  • Hi,

    Following up here, with added features and updates being rolled out more regularly; is there a plan yet in place to add desktop functionality? Either through web browser or UWP/Mac?

    I'm surprised there has been no renewed interest from your team to revisit this feature, let alone respond to the people who have signed up for your community forum.

    As a brand new customer, I hope this 'ghosting' is not indicative of how your support/contact/chat systems operate.

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  • Add another vote for a Mac app interface, please.  100% prefer to perform administrative activities on a large screen with a keyboard.

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  • Yes, please add a desktop or atleast browser control.  Please!

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  • Considering eero's are now Homekit capable and friendly and with the advent of Mac Catalyst are the barriers to creating a desktop app for the Apple ecosystem reduced? Understanding this doesn't help those on Windows with an app or those on other platforms like Linux that might want a web interface.

    What are the dangers or drawbacks of enabling a web interface? What are the big drawbacks of having a desktop app? I can see issues with being able to access the routers from anywhere on the web. But what about the ability to access the Eero management features while inside the confines of your own network? Does this last option pose security and stability risks?

    As a paying customer for eero Secure+, might this be the area of offering whereas extended functionality and value desktop app or browser-based management capabilities are introduced?

    Now with the new iPad Pro supporting additional keyboard and trackpad support, the benefits and additional functionality of which will find their way into an eero iPad app update - doesn't this seem like the app space is converging anyway and the reasons not to have a desktop app are disappearing?

    [Note, I am not as familiar with the latest advances happening in the Windows and Linux world, so please don't take the above thoughts as overly Apple-centric. Just opining that doing so on the Apple platform might open the door further for Windows and Linux too.)

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  • Add me to the VERY long list of grown ups that want to use a real computer to manage their network.  

    The "security concerns" are bogus.  Both desktop and mobile apps have weaknesses, the mobile weaknesses are just less understood and harder to find.

    And to be clear, I'm not saying it has to be an embedded web server on one of the devices within my network, it's OK if it's a cloud console.  Some of the "desktop access isn't secure" rants above seem to be conflating "embedded web server" approaches with "Some grown ups still use real computer and browsers".

    (And a different topic I know, but if you want to sell me a $10 a month security option, which may be worth it, you will need to let me drill down to much more detail on what was found and where it was found...  otherwise I'll just slap open DNS on there for free and assume that's all you are really doing for me and save even the $3 per month...)

    Otherwise, I am quite impressed with the EERO setup!  It's a just a shame you knocked it out of the park in so many different ways, but fell flat on your face here.  

    Like
  • Signed up just to add to the 3 years long pleas for better admin interface. I recommend this product to family, friends, and install it at clients. I’m an IT person.

    There needs to be something! I’m manually entering twenty port forwarding rules today for no satifactory reason. Come on, add this to your development roadmap!

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  • As an IT Engineer and new user (1 day) of Eero, I am adding my support for desktop management.  Much needed for professionals, and buying the Pro product should include such a feature.

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  • After looking through this thread these words seem as though they will be wasted with the thousands above.  I too am an adult, in I.T. since the 70's, remember COBOL and mainframes?  I would love to have access to a desktop app to manage my own network.  There I just wasted 50+ words.

    Like 1
  • Found kind of a substitute-ish sort of thing *smile*. Have a Ubiquiti Edgerouter 4 that I'm using as my "main" router, eero in AP/bridge mode. That gives me a log, some DPI analysis, and so on...not as much as I'd like, but something. Probably as good as it's going to get.

    Like 1
  • I have looked at this whole thread, and it is still not planned? There has to be a good explanation for this.

    Like
      • txgunlover
      • txgunlover
      • 7 mths ago
      • Reported - view

      MikieMc73 No.

      Like
      • MikieMc73
      • MikieMc73
      • 7 mths ago
      • Reported - view

      txgunlover And this is why I don't like these "simple" products. 

      I didn't buy these, they came with the house I just bought. I have 4 kids, who, in their free time, love playing Minecraft with each other. Now, with all the "ease of use" "features", they can't play together, without going out to the internet, and logging into a public server.  I have my own server, in my house, that I built. It's pointless to have running, if no one can even play on it.

      Now, your probably asking, what does this have to do with configuration from a PC vs configuration on a phone? It has to do with accessibility, Trying to configure a router with a phone is not optimal, trust me, I'm an IT tech by trade. Some of the things I would like to do with these are buried in sub menus of sub menus, just for the simple fact of limited screen realestate. 

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      • txgunlover
      • txgunlover
      • 7 mths ago
      • Reported - view

      MikieMc73 I run one on my Synology and it works fine inside the house.  I have 120+ devices in my home, many servers and a far more complex setup than you have.  I agree with you on some of the more complex needs, but you can easily place an Edgerouter (I'm using an Edgerouter 4) in front of the Eero and have better Wifi than Ubiquity solutions and all the control you'd like.

      Like
  • I would like this ability too. Smartphone management of home office systems not a viable option for me. Eero device was the ISP's decision, not mine. I'm prepared to use/like/recommend but assigning passwords and troubleshooting from iphone - totally not going to happen.

    Like 1
  • This as of right now the second highest requested feature here. Please listen to your customers or least share the reason as to why it is impossible to implement this. If I'd known of the lack of a desktop interface I would not have purchased an eero.

    Like 2
  • I got super excited because the update released yesterday spoke of “enhancements” to port forwarding, but I can’t see what the difference is. It sure ain’t what we want and inexplicably cannot have. 

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  • So, why is the second most-requested feature for this device so blatantly ignored? I kind of don't understand the logic behind this at all

    Like 2
      • dabopman
      • dabopman
      • 6 mths ago
      • 1
      • Reported - view

      1x04a Simple - not having it isn't negatively affecting sales. My guess - this product is targeted mainly at consumers who just want fast plug&play wifi and don't know / don't care about configuring their router.

      Like 1
  • I agree with this idea. I've switched from a Linksys router where admin access was via a browser. If your ISP goes down you can still access the router and the GUI provides status and a few rudimentary tools like ping and traceroute. Allows you to determine root cause.  Very handy.

    Like 1
  • And just to give my $0.02 worth (and the "lost sales" of >500 units).  I'm one of the senior engineers for a medium sized WISP where one of the things we do for our customers is supply in-house mesh routers.  A few years ago we reviewed the EERO against many others. Ultimately we dropped the EERO because of a lack of desktop (ie, browser) interface.  We've gone with the Google Pucks instead.  After installing more than 1,000 of these pucks, Google EOL the product, is trying to move a new version (read more expensive) so we are going about our review of mesh routers again.

    The EERO got good marks in terms of its functionality, but again failed due to a lack of desktop interface.  So we're going with yet another product. Doing a preorder of 100 units this month and them moving another 1000 after initial field testing.

     

    Since the #2 requested feature doesn't mean much to the EERO team, I'm pretty sure than even a few thousand unit sales isn't worth them bothering to add the feature. We've asked for it more than once. I think the only way anyone is going to bother even addressing the issue (ie, bothering to respond to anyone) is if you're in the >100k unit sales range. Then you *might* be listened to. Otherwise our experience has been that the EERO development/product marketing team is tone deaf.

     

    Having been a software architect for several cell phone development companies, I totally understand the security model worries that were brought up, but there are ways around that (cell phone apps are actually less secure overall than controlled web pages) but EERO picked a direction and put "all the wood behind the arrow" so to speak.

     

    After 3 years and more than a few reviews, I must say its been a worthless hope.  Moving most of my EEROs to EBay (to go along with my Wink2 home controllers).. The EERO is not a bad device, but it is impossible to manage on scale and worthless outside of a single individual user perspective.

    Like 3
    • M Della  It's amazon mate. Bezos doesn't give f*ck.  sell your eeros soon as I'll be posting a few on ebay as well.

      Like
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