Support for the Desktop

Marc
6 yrs ago
336replies
Not planned

I'd like to have the ability to manage eero from a desktop. The phone apps were well thought out, and work well. However, having the ability to do this from my laptop/desktop would be very useful for me anyway. Either browser or (for me) a Windows 10 UWP would be awesome!

Admin/Parental controls

- eero Community Manager
- Jeff_C
- 6 yrs ago
- Reported - view
Thanks for the great discussion here, everyone!

At this time, we don't have plans to create a desktop admin portal, but I will share this feedback and interest with our team.
- EthanW6258
  
  1 yr ago
  
  Reported - view
  jeannedb Yup.
- Jay_Phillips
  
  1 yr ago
  
  Reported - view
  davebarnes If you are un-able to develop a working desktop interface that works, just admit it. You probably need to hire more people who are interested in trying to improve the customer experience. You don't seem to listen to your customers very well.....
- gbdoc
  
  1 yr ago
  
  Reported - view
  Jeff C. Now that iOS apps can run on silicon Macs with Monterey, I imagine it wouldn't be hard to do that with the eero app. I imagine the only barrier would be your lack of interest. But why wouldn't you be interested, when it'd make life so much easier for so many (like me)? C'mon.
- enthusiast
  
  kodyaten
  
  1 yr ago
  
  Reported - view
  gbdoc YES! This should be immediately.
- WhatDoWeStand4
  
  6 mths ago
  
  Reported - view
  Jeff C. YO JEFF! Any chance we're getting this as a feature that was asked about SIX YEARS AGO?? The question this lengthy thread falls under was asked 6 years ago... It should be a clear indication that the USERS would like to have this as a feature. WE DEMAND IT!!
- Richard1864
- 6 yrs ago
- Reported - view
Eero was designed to be used with the smartphone app. There are major security issues associated with desktop UI's for routers. In addition, Windows 10 is known to break the desktop interfaces used in most consumer and Enterprise model routers. Netgear, Linksys, DLink, and most other consumer router vendors are saying they will be ditching desktop interfaces for their networking gear in the next 6-12 months because of the above issues, and because most of their users are asking for smartphone access for ease of use.
- psuceltic127
  
  3 yrs ago
  
  Reported - view
  Richard1864 the smartphone app alone does not provide enough functionality. If that's all they will offer, it would be nice if it offered more advanced features
- QuantumRift
  
  3 yrs ago
  
  Reported - view
  Richard1864 Yea that's a load of crap - the 'smartphone app' is a cop out . There are a gazillion of us out here that are techies and geeks that are quite able to manage our routers without "breaking" the interface (whatever moronic explanation that is).
- QuantumRift
  
  3 yrs ago
  
  Reported - view
  psuceltic127 I've explored using Android emulation in BlueStacks for Windows, and Anbox for Linux. I can't get it to work yet, but even if it did, it would not provide the functionality that you and I would like.
- txgunlover
  
  3 yrs ago
  
  Reported - view
  QuantumRift Works fine for me in Bluestacks.
- QuantumRift
  
  3 yrs ago
  
  Reported - view
  txgunlover Yea I'm not getting it to work right. But even if it did, I want more functionality and granularity in control, an "advanced mode" if you will. Anything in particular you had to do to get it to work.what version of BlueStacks, what .apk file, etc...please?
- Gadget Enthusiast
  
  imjoey
  
  1 yr ago
  
  Reported - view
  Richard1864 this may have been a valid reason 5 years ago, but now with M1 Macs this argument is no longer valid. Please enable the app for M1 Macs. There is no reason to hold it back at this point. I've been a Eero user for years but this continues to be an issue for me... and if there isn't a resolution soon I may just go buy another brand instead of updating my current Eeros.
- Guru of the Terabytes
  
  MattyB
  
  1 yr ago
  
  Reported - view
  imjoey nah. They’re afraid to admit the facts about the big lie they’ve been spinning. Time for a class action lawsuit
- Jay_Phillips
  
  1 yr ago
  
  Reported - view
  Richard1864 bull hockey
- Marc
- 6 yrs ago
- Reported - view
I'm pretty sure that the reason a lot of vendors are going with phone apps is more around the prevalence of phones, rather then security. Like you say, ease of use and access. Windows 10 doesn't "break" desktop interfaces. It's sandboxes framework enforces code to not go where it shouldn't be going. Essentially, a forcing function to write secure code.
- Benjamin
  
  3 yrs ago
  
  Reported - view
  Marc Marc
  
  I agree with you 100%. It’s probably easier to gain access to personal information if you are running an app on a customers phone 🆚 a desktop.
  
  I am starting to become better when I think about NEST and how many cameras I purchased. I’ve got 13 cameras. A mixture of outside & inside, IQ & standard. The IQ cameras are very expensive. I believe I paid over $500 for each one. On two of them I have lost all volume. And I think it’s very strange how it happened.
  
  One of them is an IQ outdoor the other is an IQ indoor. Also it would be nice for Nest to let their camera owners have access to the port numbers that should be used and can be forwarded for more control but, I cannot find in any discussion on any form where nest has made the port numbers available. Now, I’m thinking about switching from Nest to a closed circuit. The idea of my information being streamed over the Internet to an Amazon server only to then purchase the right to View my data does not make much sense to me.
  
  If the company is truly a smart company they would do things that make the end-user happy they purchased the NEST product........ I feel regret.☹️
- Richard1864
- 6 yrs ago
- Reported - view
Microsoft has said that the sandboxing enforced in Windows 10, along with the same API's webcams and CC video system, are breaking the desktop interfaces when viewed via IE, Edge, Chrome, Firefox, and other browsers. They're working with networking vendors to fix the issues.

The smartphone apps are considered more secure than desktop interfaces because the security flaws in the desktop interfaces don't exist in the smartphone apps; according to Netgear and DLink that's their primary reason for switching to smartphone apps only in the near future, not user convenience.
- Jay_Phillips
  
  1 yr ago
  
  Reported - view
  Richard1864 bull hockey. you are an eero stooge.
- Richard1864
- 6 yrs ago
- Reported - view
And if you look at the smartphone apps for Netgear and DLink, there's nothing easy or convenient about them. Best way I can describe them is kludge.

I've been doing networking professionally more than 10 years, and router firmware by all the router companies (Cisco, Netgear, Libksys, DLink, etc) hasn't really been updated or secured in all that time.

Now Eero and Luma come out with mesh networking using all new cleaner modular more secure networking firmware with almost none of the vulnerabilities, and where the desktop interface now isn't just not needed, it literally breaks the overall functionality of the new devices.
- QuantumRift
  
  3 yrs ago
  
  Reported - view
  Richard1864 Guess you don't know about the open source Router IOS projects.
- QuantumRift
  
  3 yrs ago
  
  Reported - view
  Richard1864 But that's what millennials, etc all are accustomed to...KLUDGED phone apps. I have very, very few "apps" on my phone. I don't need to carry around a damned smartphone full of 'computer apps' to conduct my daily life. I don't. I lived several decades without cellphones, internet connected phones and apps. You have to load up an app for your (Starbucks) coffee....to order at McD's...need an app for almost everything (or at least THINK you need an app). Less apps means you have more time to do things you like, instead of pharting around with apps.
- Richard1864
- 6 yrs ago
- Reported - view
And just as an FYI, Microsoft has a Windows 10 build coming out in late 2017 early 2018 that blocks access to router desktop interfaces via the browser. Similar blocking is planned for Unix, Linux and Mac OSes. Microsoft is requiring router vendors to provide desktop apps for router configuration, apps that run only on the desktop just like on mobile devices.
- coyotegeek
  
  6 yrs ago
  
  Reported - view
  Richard1864 I'll have to trust you on the part about Microsoft and other platforms, but as someone who works closely with both the Safari and security teams at Apple, macOS blocking web admin interfaces is news to me. Can you share with me where you learned this so I can get more info?
- Richard1864
  
  6 yrs ago
  
  Reported - view
  coyotegeek learned it from Netgear and Linksys...update for most non-Microsoft and mobile browsers designed to help admin known when their router was tampered with remotely and if web interface has java or flash security holes in the firmware. Last I heard from Netgear it was still in Alpha testing, but is why Netgear and others are working on mobile and desktop apps to interface with routers in place of web interfaces.
- coyotegeek
  
  6 yrs ago
  
  Reported - view
  Richard1864 Ah. I think the confusion here is that the vendors in question aren't necessarily blocking web admin interfaces per se (at least I don't believe Apple is), but they are definitely on a crusade against all browser plug-ins. And I've definitely seen that some of the legacy web interfaces were heavily plug-in dependent (I'm looking at you, Netgear).

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467 Votes
3 wk agoLast active
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Support for the Desktop

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