449Support for the Desktop
I'd like to have the ability to manage eero from a desktop. The phone apps were well thought out, and work well. However, having the ability to do this from my laptop/desktop would be very useful for me anyway. Either browser or (for me) a Windows 10 UWP would be awesome!
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Buying this system appears to have been a very big mistake....
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Jay Phillips I returned my instantly once I figured this out, just not worth the money for an experience I do not desire.
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Some of us old geezers need the desktop app because the phone screen is just too hard to see
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dude_ledooder From one old geezer to another - I agree!
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dude_ledooder So true, I am a developer and honestly I don't want to type in ip addresses on the phone, configure ports... This is more of an advanced user scenario. I also don't want to have to login to different apps to manage my families networks.
Honestly its just lazy to just go mobile only, and if they just want dumb home users, more power to them. I will just never use their products or suggest them. They fail to understand though, the nerds that want the desktop experience are the nerds that suggest products to their family and friends. And you know who is never going to suggest these products, this guy.
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This is important for accessibility purposes. You may not want o create a desktop app but for some of us, accessibility is a major issue and having a desktop app facilitates that. Really small minded.
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Can anyone from eero explain why they are being so adamant and resistant? Clearly there is a passionate desire for having a web based administration interface. Those technical enough among us (I would assume most of the people here) know that it would be insanely easy to implement such access. I'm thinking that creating the mobile app interface was far more complicated than having a straight web based access from one's computer. So why? Why will eero not consider implementing an insanely easy feature that your users passionately have been pleading for? Maybe if you could explain why you refuse to offer what is pretty standard with all of your competitors, it might help us see your the logic of your decision to ignore us.
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This is clearly a very old topic, but one I think needs to be addressed with your customers' needs in mind. Recently, I configured my network to use my phone's hotspot as a backup when I lose my wired service. Well, it happened, and I found myself in the quandary of having to disconnect from the LAN to enable the hotspot. This left me with NO method of monitoring/administering the network! Please escalate this and create a desktop/laptop accessible portal!
Thank you, Rollin T.
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Rollin T. I think it's even worse than that. I have a similar setup with fall-back to a hotspot but the main problem I had was that even with the app, the eeros need to be able to connect to the internet as the configuration is done via the cloud and not through a direct connection on the LAN. When my broadband went down, my gateway eero had a static IP address (for some non-standard router setup to deal with geoblocking; double-NAT). I tried to connect it to a different router with a different IP range for the WAN port and, of course, there was no way to reconfigure the eero even with an app. I eventually found a workaround by resetting the gateway eero and adding it again. It looks like the app managed to pass the configuration via bluetooth.
I subsequently set my eeros to bridge mode, the less configuration they need the better. I have a raspberry pi with openwrt to manage the network, handle fall-back etc. (and since I dumped the eeros in favour of some other APs that only do the AP part but with more features like VLANs, multiple SSIDs).
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Desktop Application
I am putting my two cents worth as well. I have tremors and that pretty much excludes me using tablet or phone. I feel a worthy need for desktop. Please consider your all your users. I won't be getting any better either. It only gets worse for me.
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FFS Eero, I am <outstretches index finger and thumb> this far from dumping my multiple Eero 6 and 6 Pro setup because:
(a) zero explanation for refusal to provide HTTP or Catalyst access, despite clear and present demand for it
(b) defining and maintaining local reservations is oppressively tiresome, particularly when stuck on a tablet/phone UX
(c) no method to corral 2.4 gHz ssid — a freaking disaster for sites with dozens of legacy homekit devices that fail to reconnect after even periodic brownouts
(d) abandoning Homekit Accessory Security on the 6E. it was a strong selling point, and when I finally decide to abandon Eero it will be a strong consideration for its replacement
(e) generally speaking, there has been NO discernible user-facing improvement over the two years i have been on the platform, other than trying to shoehorn eero owners into underwhelming features transparently driven by a desire for ongoing subscription cash
I did HOURS of due diligence before deciding on Eero, and now I am bummed giving up on hardware that works great — because the vendor seems unwilling or unable to make software that lives up to its potential.
I also feel awful about those Eero recommendations I gave colleagues and clients during my honeymoon with the platform.
¯\_(ツ)_/¯
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Management. It's been 6 years...
And Hello reviewer :)
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As a network administrator, I’m always behind my monitor… being on my iPad or iPhone is useless for me… I SSH my PiHole/DietPi. I web access my ; dlink router, my Telus modem, my netgear lab switch… and soon my 2gbs 12port switch… the only thing I need my phone is Eero hotspot… I do sell your product for my customers as they aren’t knowledgeable but when I speak about Eero product to my colleagues we went to the same issue… the ability to manage the eero ourselves!
please add the feature and not considering it put all of us in the same boat … which you take us for un-knowledgeable person’s !!
sorry for my bad English, this isn’t my native language.
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My vote for a web browser based management as well. The guys at Emporia Corp. first had only a mobile app for their product (electricity consumption monitors) The folks using their products requested a web based interface with same reasoning already listed in this thread. The guys at Emporia listened to their customers and implemented a web based based interface. Now that is something which I called a customer oriented attitude and went on to buy more of their products. This is a true story.
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Guys, it’s been 6 YEARS since this thread was started, and eero has never provided for nor ever supported desktop access to their routers. It’s pretty clear it ain’t happening, ever.
