Support for the Desktop

I'd like to have the ability to manage eero from a desktop.  The phone apps were well thought out, and work well.  However, having the ability to do this from my laptop/desktop would be very useful for me anyway.  Either browser or (for me) a Windows 10 UWP would be awesome!

338 replies

    • Rollin_T
    • 11 mths ago
    • Reported - view

    This is clearly a very old topic, but one I think needs to be addressed with your customers' needs in mind. Recently, I configured my network to use my phone's hotspot as a backup when I lose my wired service. Well, it happened, and I found myself in the quandary of having to disconnect from the LAN to enable the hotspot. This left me with NO method of monitoring/administering the network! Please escalate this and create a desktop/laptop accessible portal!

    Thank you, Rollin T.

      • cmarinas
      • 11 mths ago
      • Reported - view

      Rollin T. I think it's even worse than that. I have a similar setup with fall-back to a hotspot but the main problem I had was that even with the app, the eeros need to be able to connect to the internet as the configuration is done via the cloud and not through a direct connection on the LAN. When my broadband went down, my gateway eero had a static IP address (for some non-standard router setup to deal with geoblocking; double-NAT). I tried to connect it to a different router with a different IP range for the WAN port and, of course, there was no way to reconfigure the eero even with an app. I eventually found a workaround by resetting the gateway eero and adding it again. It looks like the app managed to pass the configuration via bluetooth.

      I subsequently set my eeros to bridge mode, the less configuration they need the better. I have a raspberry pi with openwrt to manage the network, handle fall-back etc. (and since I dumped the eeros in favour of some other APs that only do the AP part but with more features like VLANs, multiple SSIDs).

    • Heather_Rendulich
    • 11 mths ago
    • Reported - view

    Desktop Application    

    I am putting my two cents worth as well.  I have tremors and that pretty much excludes me using tablet or phone.  I feel a worthy need for desktop.  Please consider your all your users.  I won't be getting any better either.  It only gets worse for me. 

    • rockdirector
    • 11 mths ago
    • Reported - view

    FFS Eero, I am <outstretches index finger and thumb> this far from dumping my multiple Eero 6 and 6 Pro setup because:

    (a) zero explanation for refusal to provide HTTP or Catalyst access, despite clear and present demand for it

    (b) defining and maintaining local reservations is oppressively tiresome, particularly when stuck on a tablet/phone UX

    (c) no method to corral 2.4 gHz ssid — a freaking disaster for sites with dozens of legacy homekit devices that fail to reconnect after even periodic brownouts

    (d) abandoning Homekit Accessory Security on the 6E. it was a strong selling point, and when I finally decide to abandon Eero it will be a strong consideration for its replacement

    (e) generally speaking, there has been NO discernible user-facing improvement over the two years i have been on the platform, other than trying to shoehorn eero owners into underwhelming features transparently driven by a desire for ongoing subscription cash

    I did HOURS of due diligence before deciding on Eero, and now I am bummed giving up on hardware that works great — because the vendor seems unwilling or unable to make software that lives up to its potential.

    I also feel awful about those Eero recommendations I gave colleagues and clients during my honeymoon with the platform.


      • Niemand
      • 8 mths ago
      • Reported - view

      rockdirector well said! eero just develop a web interface.

    • Unknown_User
    • 10 mths ago
    • Reported - view

    Management. It's been 6 years...

    And Hello reviewer :)

    • Crow_DH
    • 8 mths ago
    • Reported - view

    As a network administrator, I’m always behind my monitor… being on my iPad or iPhone is useless for me… I SSH my PiHole/DietPi. I web access my ; dlink router, my Telus modem, my netgear lab switch… and soon my 2gbs 12port switch… the only thing I need my phone is Eero hotspot… I do sell your product for my customers as they aren’t knowledgeable but when I speak about Eero product to my colleagues we went to the same issue… the ability to manage the eero ourselves! 
    please add the feature and not considering it put all of us in the same boat … which you take us for un-knowledgeable person’s !! 

    sorry for my bad English, this isn’t my native language.

    • anhil
    • 8 mths ago
    • Reported - view

    My vote for a web browser based management as well. The guys at Emporia Corp. first had only a mobile app for their product (electricity consumption monitors) The folks using their products requested a web based interface with same reasoning already listed in this thread. The guys at Emporia listened to their customers and implemented a web based based interface. Now that is something which I called  a customer oriented attitude and went on to buy more of their products. This is a true story.

    • Richard1864
    • 8 mths ago
    • Reported - view

    Guys, it’s been 6 YEARS since this thread was started, and eero has never provided for nor ever supported desktop access to their routers. It’s pretty clear it ain’t happening, ever. 

    • Niemand
    • 7 mths ago
    • Reported - view

    I don't see why Eero hasn't provided a web interface. I'm starting to think that maybe the Eero products are an experiment like the Halo devices I purchased. They are shutting Halo down and laying off their staff. So is that the way of Eero? Are my three 6E's just an experiment? I'm retired IT and have tested three vendors Netgear, Linksys, and Eero. All in a 3-node mesh network with ethernet backhaul. And I eliminated the ISP modem on a Gig Fiber circuit. On all, I had to tag VLAN for WAN. All and all I like the Eero product. I have in excess of 50 or more WIFI devices from doorbell cameras, wireless cameras, door locks, a garage door opener, wireless outdoor lights, and many more. Eero works best for me. Best for connecting 2.4 devices to me although I have never had the temp suspension of 5ghz work. General installation is easy with Eero.

    Amazon/eero if you have genuine intentions of providing me with a well-supported product develop a web interface. I'm a full-grown man with fat fingers and it angers me to peck away on a smartphone. I'm retired but am still involved in IT. Now if I remember some data centers are 3 or 4 floors below ground. The customer lets you in and leaves. So no cell access. It sucks. But guess what. I whip out my laptop with a serial cable, connect it to a router and get where I want to go. Now don't come back with something like asking the customer for a wifi connection. You're in a bank data center. The person who lets you in just loads paper in printers all night. There will be no other help. So glad I brought my laptop. Eero do you get it? I would say you don't care about the large customer market that would demand web access. But small businesses will use Eero and they won't know how to manage them. So they hire a support company. But it was my experience with the small customer that you are even more on your own.

    Eero chime in again here and explain why you do not want to build a web interface.

    • eric13durham
    • 6 mths ago
    • Reported - view

    I really want this as well.  Desktop App to manage Eero please and thanks.

    • jpickup
    • 4 mths ago
    • Reported - view

    I'm surprised at Eero's position on this, still, after 6 years. A Windows 11 app and/or a web interface should have been added long ago. This decision should be revisited.

    • marufd
    • 3 mths ago
    • Reported - view

    This is purely a cost of maintenance decision. They don't want to add additional costs of developing and supporting a separate platform (including different OSes, Browser versions etc). If they could provide an API, I am sure the OSS community could build something.

    • EricWolff
    • 2 mths ago
    • Reported - view

    Have to agree. Been an IT professional for 40 years and this type of support is one of the major factors in me switching to another vendor. Being phone bigots and professionals does not excuse you. 

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