Support for the Desktop

Marc
7 yrs ago
338replies
Not planned

I'd like to have the ability to manage eero from a desktop. The phone apps were well thought out, and work well. However, having the ability to do this from my laptop/desktop would be very useful for me anyway. Either browser or (for me) a Windows 10 UWP would be awesome!

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- Simonite
- 6 yrs ago
- Reported - view
Phone apps works well.... However, please figure out the security stuff and create a windows 10 desktop app. Working off a phone just isn't convenient or easy.
- mwahle
- 6 yrs ago
- Reported - view
Finally set up my Eero today, just wish I had bought it this year's Black Friday and not last year's.... then I had the 2nd gen now.

So, yes, the app is nice but my first impulse after initial setup was to look up the router's web interface. Not expecting an Eero's to be as detailed and technical as dd-wrt but anything would be helpful. After all, when I work, I don't work on my phone, I work on my laptop/desktop. And from laptop/desktop, I control my Spotify playback, too, even though my phone is my primary playback device. I don't want to switch back and forth between phone and laptop/desktop.

I don't buy the security arguments. Why is a secured connection from an app more secure than a secured connection from a browser? They use the same encryption technology.

And hey, UPnP was enabled by default and you dare making security arguments?
- omnicoreinc
  
  6 yrs ago
  
  Reported - view
  mwahle You could take it back to the store and return it. issue solved
- dougknight
  
  6 yrs ago
  
  Reported - view
  omnicoreinc or Eero could listen to their customers, or just shut down this topic forever, even better, they can make it a subscription service and nag you about it each time you login. How about an app that will scale to a tablet?
- mwahle
- 6 yrs ago
- Reported - view
In fact, right now I find myself working and there seems to be an issue with my network printer. I need my cell phone now to check the printer's network connectivity, now where did I put it...

Web interface please! No desktop app. Just a simple web-based UI that would work on any OS.

Richard1864 please also see my previous post.
- Richard1864
  
  6 yrs ago
  
  Reported - view
  mwahle Every single router web UI is insecure by default; secure login must be enabled manually, but that secure the login process ONLY, not the actual web Ui itself. In addition, all router web UI (I checked with the top 20 router vendors to confirm this, hence the delay in my response), can’t use more than 64-bit encryption using SSL 1.0/TLS 1.0, both encryption protocols known as being broken for more than 7 years.
  
  Second, the UPNP flaw was patched several years ago, with routers and other devices made since 2015 no longer vulnerable.
- Richard1864
  
  6 yrs ago
  
  Reported - view
  mwahle Third, the apps used by Eero, Luma, and Google to access their respective routers use 128-bit encryption (via SSL 3.0/TLS 1.3 (latest versions of both) on Android and 256-bit encryption (SSL 3.0/TLS 1.3) on iOS 10.x and later.
  
  And just an FYI, all the vendors I contacted confirmed that when you use their router web UI’s via an Ethernet connection on a Windows machine, all communication is done unencrypted, regardless of what the browser shows: Apple and Unix have required 128-bit encrypted communications with all networking communication wired and wireless since 2011, 256-bit encryption since 2015. Microsoft won’t make that standard till the next Windows 10 in mid-2018, and only 64-bit encryption minimum being required.
  
  And just so so you know, with desktop communication being unencrypted, that means third party apps can “hear” everything you say over your unencrypted network, wired or wireless.
- omnicoreinc
  
  6 yrs ago
  
  Reported - view
  Richard1864 well said.
- TheRealRichii
  
  6 yrs ago
  
  Reported - view
  Richard1864 So what you're saying is that because every other vendor does it wrong, Eero would have to do it wrong as well?
  
  While I personally would find a full local interface useful, I also understand that I'm not Eero's real target market. That's fine, I get that. But two additions would make a world of difference to me:
  
  1. The configuration is cloud-based. So build a web-based app that we can log in to and make changes in a desktop interface. It doesn't require any changes on the customer side of things, it's simply a different way of accessing the configuration UI: instead of using a phone app, you could jump to (say) https://portal.eero.com and do it all there.
  
  2. Give us what we really need locally: status information. I would love to be able to browse over to the LAN interface on my gateway Eero and see things like the status of the internet connection (do I have a physical link but the next hop is unreachable?), connected devices, etc. A read-only view is fine. I don't need to make changes, I just need to be able to see what's going on, especially when the ISP connection is down, not to mention making it easier for mwahle to check his printer status (I feel his pain!).
- Richard1864
  
  6 yrs ago
  
  Reported - view
  TheRealRichii no I’m not saying Eero needs to do it wrong too. I was just answering a previous poster’s question. However, I do love and support both of your ideas. Those would be excellent to have.
- Marc
  
  6 yrs ago
  
  Reported - view
  Richard1864 simply not true, at least for the major vendors. Even the popular OS options, like DD-WRT and pfSense have SSL/SSH options that can be configured. What you said about encryption is also incorrect, and it doesn't matter if it's a "Windows" machine, a MAC, Linux, iOS, Android, etc... if you're accessing a console from a web browser, it's a browser. IE has supported 256 for sometime. For you and omnicoreinc , you guys should be happy enough that there's an app, this thread is for people who would find it way easier to manage the eero's interface through a full browser and (for me) hoping eero will listen to the many people who do want this, and (for me) add more configuration options like some of the other mesh and some well respected router companies like Ubiquiti, etc. Heck, even Apple, GOOG, AMZN,etc all provide browser access to most of their consumer services.
- Richard1864
  
  6 yrs ago
  
  Reported - view
  Marc Reread my post. I spoke to the major vendors before answering. Yes, the web UI’s can be encrypted, but at the levels I mentioned, per the vendors. In addition, that encryption has to be MANUALLY enabled, where Eero and other vendors using the apps have the encryption ALREADY ENABLED BY DEFAULT and at the highest levels for the appropriate mobile OS. And no, Apple, Google, and Amazon do NOT provide full browser access to their devices. Apple hasn’t provided that access for several years now, and has actually discontinued their Time Capsules more than 2 years ago except for the emergency WPA2 patch. Ubiquiti is discontinuing web GUI for their devices by the end of this year. And the open source router firmware also requires manually enabling encryption, but can’t do more than 128-bit encryption.
- Marc
  
  6 yrs ago
  
  Reported - view
  Richard1864 My wife has an iPhone and I have an Android. We can get to most of our the services through a web browser (iCloud and Google+) and manage devices . I can access all my Amazon Prime music, videos, alexa, etc all through a browser (any major browser). Time Capsule is for the OSX, I can careless about a MAC. Also, I've used WRT several years ago, and even back then that was an option. I use pfSense now for my lab, and can absolutely access via 256 or higher (self-signed or a CA). Most have the same options. Also, I have friends who have Ubiquiti products and they are extremely confident in saying that there's no plans on removing that.
- mwahle
  
  5 yrs ago
  
  Reported - view
  Richard1864 Many interesting but tangential facts about how the others are doing it wrong. I go by the principal of instead of swimming with the crowd to set examples and recommend that to you, too.
  
  I need to point out though that you're talking about a connection inside a local network that is protected by a supposedly secure eero, not about a connection across the wild wild Internet.
- omnicoreinc
- 6 yrs ago
- Reported - view
Not going to happen, drop the subject already
- fistfullofbeer
  
  6 yrs ago
  
  Reported - view
  omnicoreinc I am curious if you are one of the Developers or part of the Product Management team?
- Marc
  
  6 yrs ago
  
  Reported - view
  fistfullofbeer obviously is, I mean, who wouldn't want a person like omnicoreinc to run your Customer Sat initiatives.
- omnicoreinc
  
  6 yrs ago
  
  Reported - view
  fistfullofbeer No, We are in no way tied to EERO at all.
- eero Community Manager
  
  Jeff_C
  
  6 yrs ago
  
  Reported - view
  Any eero employee in this community is marked as so.
- omnicoreinc
  
  6 yrs ago
  
  Reported - view
  Marc thanks Marc, that's very nice of you.
- jkrauska
  
  6 yrs ago
  
  Reported - view
  omnicoreinc Not going to drop the subject, drop trying to hush reasonable people asking for a feature when you have no official say in the outcome.
- omnicoreinc
  
  6 yrs ago
  
  Reported - view
  jkrauska cool story, happy thanks giving.
- fistfullofbeer
  
  6 yrs ago
  
  Reported - view
  Jeff C. Thanks for confirming. Also, as an employee is it possible for you to add any input into the conversation regarding any future development and availability of this feature set.
- ALaMonde
- 6 yrs ago
- Reported - view
Picked up an eero with 2 beacon setup on a whim and was surprised to find I couldn't manage my network from my laptop. While I am getting used to the phone app and would like to see a dedicated iPad app, I think a local web interface or Windows 10 app would be very useful.

I think both sides have some valid points and hope it is reconsidered in the future!
- txgunlover
- 5 yrs ago
- Reported - view
Having over 90 devices, many which require port forwarding and DHCP rules, it would be handy to have a desktop application or access from a web browser to enter these rules. Thank you.

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Status Not planned
474 Votes
1 mth agoLast active
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23265Views
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Support for the Desktop

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