251

Support for the Desktop

I'd like to have the ability to manage eero from a desktop.  The phone apps were well thought out, and work well.  However, having the ability to do this from my laptop/desktop would be very useful for me anyway.  Either browser or (for me) a Windows 10 UWP would be awesome!

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  • Another vote for this.  I WILL NOT recommend this to the dozens of houses in my family that I remotely manage and help with their networks, all of which sit behind Untangle firewalls until this is in place.  "Oh, hey we'll make this so easy an idiot can set it up but not easy for an idiot to articulate what's going on when things don't work" is a terrible way to get into the Prosumer space.  Simple is not good if it is simplistic and has no path to get under the covers when necessary.  Not everyone needs the advanced capabilities/management, but there are plenty of us who do. 

    Like 1
  • Apparently the fact that lots of customers want this is not considered a good enough reason.  Whatever happened to customer service?  In my case, the smart phone app does not work at all when the internet is down, even though I have a very vibrant LAN with lots of devices hard wired into it.  I need a way to talk to my eeros over hard wired lines.  My PC and the eeros are hard wired, so wifi is not needed for them to talk to each other.  But some sort of PC app is needed.

    Moreover, because I am getting older, I find it hard to read the eero app on the smart phone.  On a PC I would have a much larger screen and could make fonts larger, etc.

    Like
  • Patiently waiting...

    Like 1
  • Just to add my 2¢ here, a basic web portal shouldn't be an issue to create. I understand the need for making things secure, but even a basic "status" and "refresh my DHCP" type of interface shouldn't be an issue. You've already got security concerns addressed with the mobile app, a web-based app should be no different. Don't trust the client at all, you can even support HTTPS and only support it via a hardwired connection if you feel that strongly about it.

     

    My current situation requires a method of accessing the Eero settings on my desktop because my internet is currently down. I work from home so right now I'm tethered to my phone in order to continue working. That means if I need to try something new or change a setting on my router I need to disconnect from my phone, connect to the wireless network for Eero, and try again. When that fails, I have to change everything back around and search something else online. It's not exactly a great situation when I have a laptop I could easily be using to change settings instead.

     

    It also looks like the mobile app doesn't function if the Eero can't connect to the internet, which is a pretty fatal flaw for those of us with real-world internet connections.

    Like 1
  • Not having at least a web browser interface makes Eero a non-starter for me. Having to depend on controlling and managing the device over the same media it supports is a recipe for disaster. If the WiFi router does something like shut down WiFi based on a schedule, how would you be able to access it to change that? If WiFi is not working for some reason, there is no facility to look into the Eero via a hard wired web browser to troubleshoot. If, as it seems, from some posts, that you can access the Eero from the internet, using your cell connectivity, that seems a significant security risk. I don't turn WAN management on on my routers. Seems that the only option if something isn't working right via the phone app, will be to power cycle the Eero, and hope that fixes it. If I'm wrong about options here, let me know, but no web interface, no Eero

    Like
  • This lack of responsiveness to the customer base has now led me to have three family members return these devices and instead purchase Netgear Orbi as soon as they called me for help.  I'm about to donate my 3 pack to a group home I volunteer time for and build an actual manageable solution.  This is unfortunate because the wireless service the 3 pack has provided over these months has been quite good.  Unfortunately, I don't judge a product by 'most of the time'.  I judge it by what happens when things go wrong.  Can I easily fix it?  Can I troubleshoot it like I can the gear I've worked with for more than 20 years and achieve a fast TTR?  Can I get to the system remotely to aid the family members who look to me for help when they have issues?  Not with this product.  While I hoped this company would hold to their claim of being customer focused, they have not.  They should openly and clearly put on all their literature and packaging 'managed via phone app only'.  At least then we would KNOW.  

    I get it, a web or desktop interface doesn't earn money like your security 'services', but like all software vendors, you need to spend a certain percentage of your effort on technical debt and features your customers REQUEST not just your self-focused genius ideas, or you risk losing those customers when a compelling event prompts them to change -- even with your exorbitant price point making people reluctant to throw the dollars away.  Here's the simple truth -- you don't know better than your customers what they need.

    The nonsense espoused in this forum about security being a primary driver for this tone-deafness and lack of customer responsiveness is actually quite scary.  Phone apps aren't by some declaration of God more secure than a browser based interface that is locked down to the local network.  Any services that can be accessed via the phone app are vulnerable to manipulation and violation just as a web server is.  This is an only slightly higher order of 'security by obscurity' that so many people recommend with the practice of hiding your SSID.  This false sense of security actually makes me more concerned about what the real security of the system is.

    And for those of you who are misled by the claims other vendors are all going down this path so we should get used to being treated like small children who can only tap big colorful buttons on a phone, rest assured that is indeed misinformation.  The major vendors are respectful of their customer bases and see the need to simplify deployment but also provide appropriate management and troubleshooting capabilities.  Netgear and Linksys both, as well as Asus and others are providing apps AND management interfaces, not treating the operation of WiFi like it's all 'magic'.  

    Like 1
  • Yes, please - a web interface:  Current IOS app is extremely limited.  Fails to give me the IP address of some devices logged into my eero.    

    Like 2
      • imjoey
      • Gadget Enthusiast
      • imjoey
      • 1 yr ago
      • Reported - view

      dndell not sure why it’s not showing IP addresses for your devices. This has never been an issue for me personally. I would assume if it’s not showing an IP address then it’s currently not connected to any eero on your network. 

      Like
  • I too would like to manage the Eero which I just purchased using my desktop computer, not my phone. I'll look around for another thread... if this is the only one, Eero clearly doesn't care. 

    Per @Jeff_C:

    "This is one of our most requested features. While I don't believe a certain number is going to make it tilt one way or another at this point in time (based on the above), having a continued and present interest shown will only make a better case for this feature should we ever do consider adding it as a feature."

    It's been eight months, Jeff. Engaging on the issue and then disappearing is arguably worse than just ignoring us outright.

     

    I just received my Eero tonight, so hopefully it's not too late to return it.

    Like 2
  • Got my eero and 2 Beacons today.

    Very frustrated that I had to use my tiny little iPhone SE for setup. I have a 27-inch iMac and prefer to manage everything on that large screen.

    Like 3
      • imjoey
      • Gadget Enthusiast
      • imjoey
      • 1 yr ago
      • Reported - view

      davebarnes I prefer using my iPad Pro for this vs my iPhone. 

      Like
  • Add another vote for desktop management capability.  Never would have purchased the product if the company had been more forthcoming in its product literature about the phone app limitation.

    Like 3
  • Alright, Eero techs--this request has been lying about for 2 years now, and you guys already HAVE the remote management interface for installers.  For the love of God, simply make that available to the rest of us.  I'd bet that 95% of everyone on this forum could be considered an "installer" to some degree, after all. 

    I just cannot fathom why the company hasn't addressed this.  It's just silly.  The product works well, I'm happy with its performance, etc., etc., etc., but the lack of a web interface or a native app for Win/Mac is just flabbergasting.

    Like 4
  • For what it's worth, I'm sitting at my desktop at 7 am with my phone in the other room (I don't carry it everywhere I go).  I need to find a machine on my network so that I can access it from the desktop.

    Not even having the ability to view my the network through the router is very limiting, and is by far my biggest issue with Eero.  Especially when my primary need for it most of the time is to find connected devices.  With a smart home and over 50 connected devices, well, a smart phone is just not the most user-friendly platform.

    The arguments about smart phones being safer may be true, but Windows itself is not an inherently unsafe OS, and all OS's become security targets when they get a large enough profile. I suspect that the biggest reason for not developing for desktop is a choice of where to spend limited development resources. 

    Like 1
      • imjoey
      • Gadget Enthusiast
      • imjoey
      • 1 yr ago
      • Reported - view

      KerryMacLean There are apps for mobile and desktops to scan your network of all available devices complete with IP addresses and MAC addresses which would solve your issue. I’m a Mac user and use iNet Pro. Simple solution. 

      Like
    • imjoey I am aware of what's available.  I was suggesting that I would like the software to manage my router to be available on the machine that I use the most for software development and IT management - my PC.  And that's what I described, if in a roundabout manner.  I want to be able to see the devices managed by my router on a screen slightly larger than 6".  I want to be able to tell if the router is blocking them for some reason.  I want to know if I need to look further down the network to find why my PC can't see a device that's on the network (maybe it's on a different network or user group?  Maybe it had a static IP from my previous router that was preventing it from registering with the Eero?  I want to be able to troubleshoot why a device is connecting to the router and yet not able to see the Internet.  Is the router blocking it through Eero Plus?  Or is it a limitation of the device?

      I am very nimble on a keyboard and very clumsy with my thumbs.  I do have a preferred interface, and Android is not it.  Though it's nice for a mobile device, I wouldn't want to code on it.  And I can't cut and past IPs or MAC Addresses from my Android to other apps on my PC. So again, not having the ability to view my network through the router interface is very limiting, and is by far my biggest issue with Eero.

      Like 1
  • I've been a software, security and network professional now for over 20 years and all these arguments are mostly full of holes.  If anyone steps back and looks at the business model and cost of company operations, you can see that they are putting their engineering dollars into the mesh itself and the hardware. Building UIs and staffing to maintain them costs money.

    Anyway, I gave up trying to get any of the Mesh vendors to do what I want. Rather I put all my different meshes into bridge mode (I have 8 in the house under evaluation, thats what I do). 4 of them are bridged under a Ubiquity Router/Firewall system (and experimenting with UBIs APs) and the other 4 are under a Cisco 5525 ASA.

    So far the best combo is the Ubiquity for those that are semi tech minded. For most of my customers, learning which end of the plug to put in the wall is the level we work for (hense the Eero, etc), but for those of us that actually want to do something with our networks, the Mesh devices are sorely lacking and will probably forever be as its not cost effective for them to be "everything" to the home consumer.

    Like 2
  • Assuming its not a major expense to support, would be nice to have.  I too am sitting at my desk and have the need for it.

    Like
    • Thanks for reaching out Heeryo – we still have no plans to offer a Desktop version of the eero app for the foreseeable future, but we appreciate your interest! We're glad to have you here in the Community, and we look forward to any other feedback you have!

      Like
      • CarlX
      • CarlX
      • 1 yr ago
      • Reported - view

      @drew  Was that the support we've been waiting for? This is the first post in months that anyone from Eero has taken - at best - a few moments to address; I suppose your message to the rest of us is clear enough, at that. (Or perhaps it really is our fault for Doing It Wrong. Sentence fragment!)

      Amazon's return system allows customers to print mailing labels at home and drop items off at automated lockers. Sending back my Eero was not only satisfying, it was downright convenient.

      Eero's hardware deserves better. Thank you for your time.

      Like
  • Hi Drew ( or any other Eero member), while you've made it clear this "isn't planned", what you haven't said is why that is? Clearly this must be a hot button topic inside Eero walls or such a requested feature would have been implemented by now. For me personally, I couldn't care less if there was a Desktop App as the iOS client is superb, but I am curious as to the company reasoning, nonetheless.

    Like 1
  • At this point I have basically abandoned all the features of the EEro and put it behind another vendors router because I just cannot manage things reasonably on a cell phone. So now all my wireless devices are double NATted (working on moving to a bridge mode to get rid of even that bothersome issue).  Using a phone as my only interface for dozen of devices (and the number constantly grows) is ridiculous and the fact that the company has basically stated publicly that they are NOT going to provide a desktop interface is what is driving me to testing/replacing the EEro and putting this one up on craigslist. I have no need for another management device that makes it virtually impossible to actually manage on an sort of scale.

    Like 1
      • MrDoh
      • MrDoh
      • 1 yr ago
      • Reported - view

      M Della I agree that it would be great to have a web admin interface, and my initial solution was the same as yours. To connect the eero in bridge mode to a router that has a nice web admin interface, and manage my network that way. However, after a couple of months of screwing around with that :-), I've given it up, and am just using the eero as my router and wireless system. It's close enough to self-managing that I don't miss the web admin interface as much as I thought I would. I am using custom DNS (Cloudflare), and a couple of the "Lab" Beta features, but mostly I've just let go of worrying about things and let the eero do it's thing. First router that I've had that could do that...a new concept for someone who's used to having to do problem-solving on my home network on a daily (or at least weekly) basis. Having really reliable fiber-based internet has helped a lot, have to say.

      On the other hand, it would be great to have client internet traffic data...when I need that, I do go to bridge mode on the eero and turn on my "big honking router", and look at the per-client internet data statistics. I've done that maybe twice in the last year of using eero, and solved the client problems I was having. Those two things would make eero just about perfect for me, a small web admin interface, and per-client data traffic stats. But that doesn't stop me from just using the eero and being able to ignore it about 99.9% of the time :-).

      Like
      • art
      • art
      • 1 yr ago
      • Reported - view

      M Della 

      Why double NAT, use bridge mode.

      Like
  • Interactive generic device support, not just a phone as an admin device. Phones work for event handling. Admin should not be limited to event handling as a processing technique. 

    Like
  • You must realize that everyone, especially as we get older, cannot see or use the small smartphone apps as well as you young guys!  I was surprised that the EERO did not have a desktop application.  Can a tablet app still be installed after having the app on my smartphone?  That would be a little bit better...

    Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 1 yr ago
      • Reported - view

      badhabit yes. There is an iOS app that works on iPads, both in portrait and landscape mode. Very stable app. 

      Like
  • badhabit said:
    Can a tablet app still be installed after having the app on my smartphone?

     Yes. I can use the eero app on both my Android tablet and smartphone. I have not done a strict comparison but it seems that they are the same. The tablet interface is just bigger which, I understand, is what you want. Both have a portrait mode presentation only.

    Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 1 yr ago
      • 1
      • Reported - view

      rossetyler The iPad app now has landscape presentation also. 

      Like 1
  • I understand the move to phones/tablets for admin control, but there are at least two problems for larger organizations:

      1. each and every device/router/switch seems to have their own app now. My phone is dozens for everything from light switches to security cameras to EERO now. It's a mess.

      2. Admins want to have a large screen with the things they are monitoring in various windows. A desktop app OR local only web server on the device would be far better in those environments. My dLink switch, Netgear Comcast Modem, etc. all can be accessed local from my web browser on Mac (Chrome, Firefox, Safari) and password protected.

     

    So, please add a desktop app for Windows (not active x, direct whatever crud, please) and Mac OS.

    Like
  • So with project Catalyst, sounds like there isn't an excuser macOS support anymore ;).

    Like
  • Another vote for this. Otherwise great product marred by a bizarre decision to not produce a web interface. I probably would not have purchased it had I known.

    Like
  • As Eero is , now, an Amazon company: Keep requesting the feature. Customer feedback matters. Working backwards, matters.

    Like
  • By the way, I'm a 70 year old with active systems experience as a developer and architect since 1970, with S360/DOS and CP/M from before Bill started his company. I've done admin at both home, since 1983, and in large corporate environments. ... In case you think I just "don't understand" about all the technical stuff you are helping get done for the average user of your product. 

    That's a reason for not having had the feature earlier. It's not a reason for not putting it in ASAP, given how we, not you, are the ones who are in jeopardy of having our networks abused. 

    Like 1
  • I really thought this was a "no brainer" when I wrote my comment two months ago.

    Well, I guess it really might be ... just of a different sort.

    Like
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