Support for the Desktop

By the way, I'm a 70 year old with active systems experience as a developer and architect since 1970, with S360/DOS and CP/M from before Bill started his company. I've done admin at both home, since 1983, and in large corporate environments. ... In case you think I just "don't understand" about all the technical stuff you are helping get done for the average user of your product. 

That's a reason for not having had the feature earlier. It's not a reason for not putting it in ASAP, given how we, not you, are the ones who are in jeopardy of having our networks abused. 

I really thought this was a "no brainer" when I wrote my comment two months ago.

Well, I guess it really might be ... just of a different sort.

+100, joe. vansteen .

I feel compelled to ask, even though I am certain the eero personnel that review this board do not have the information to respond: 

Of all things about which to be militant, why is there such resistance about a desktop or web-based administration console/app?  I find it peculiar that there is such intransigence about this feature.  Seems illogical.

The other one is per-client internet data/traffic statistics...anyone that has a data cap deals with this one on a daily basis. Kind of goes hand-in-hand with a web-based local admin GUI. Part of the monitoring and control that one needs when things don't go exactly as expected or hoped.

Adding another vote for management via diesktop -- browser or native app.  Seems totally ridiculous that I have to use my phone to manage the router.  With Sonic here in California pushing the eero line, there will a lot more users buying them and many will want to access their router via a web browser.

1) Who wants to look at a tiny screen when managing a router?

2) I'd really like to perform the built-in speed test between my hard-wired laptop and the Eero.  There is no way to do this currently.

3) As others have pointed out, using the same medium (wi-fi) to troubleshoot wi-fi related issues sometimes makes it impossible.  Ever try to troubleshoot a phone issue via telephone tech support?  The first thing they do is tell you to call back using a different phone.

4) Not everyone has a smartphone, believe it or not.

C'mon eero, please stop making excuses and instead put your energy into a simple web interface.

Another vote for a windows interface. Though the phone app works well, I find myself in the situation, that one of my phones must be sent back to the manufacture for repairs. This is going to take, in all probability several weeks, so should my other phone give up the ghost for some reason, I would have no interface at all.  As far as security, it can be built in, though it would take some development time to do so at a robust level.

A windows interface    PLEASE

Benjamin said:
I agree with you 100%. It’s probably easier to gain access to personal information if you are running an app on a customers phone  🆚 a desktop.

WTF. Heck no buddy. If they were oriented around collecting data, they would give you a website. On iOS devices it’s insanely more challenging to collect user data... on that note THEY ARE YOUR ROUTER. They are not using your app to collect valuable data beyond the app usage....

Another vote for this. It seems odd that so many people have to ask for it and nothing happens.

Another vote for browser-based admin access. It is such a basic assumption for a "pro" product. Why have 'pro' in the name if it's squarely targeted at non-technical consumers? This is such a basic requirement, I didn't even think to ask when purchasing. I would not have bought it had I known...and in fact, I might be returning it because of this.

I would like to add MY voice as well - I use apps on my 'droid but I"m not an app fan as I spend most of my day at my PC. PC management app would not bee very difficult to port over. Either for PC or Linux...

Hi,

Following up here, with added features and updates being rolled out more regularly; is there a plan yet in place to add desktop functionality? Either through web browser or UWP/Mac?

I'm surprised there has been no renewed interest from your team to revisit this feature, let alone respond to the people who have signed up for your community forum.

As a brand new customer, I hope this 'ghosting' is not indicative of how your support/contact/chat systems operate.

Add another vote for a Mac app interface, please.  100% prefer to perform administrative activities on a large screen with a keyboard.

Yes, please add a desktop or atleast browser control.  Please!

Considering eero's are now Homekit capable and friendly and with the advent of Mac Catalyst are the barriers to creating a desktop app for the Apple ecosystem reduced? Understanding this doesn't help those on Windows with an app or those on other platforms like Linux that might want a web interface.

What are the dangers or drawbacks of enabling a web interface? What are the big drawbacks of having a desktop app? I can see issues with being able to access the routers from anywhere on the web. But what about the ability to access the Eero management features while inside the confines of your own network? Does this last option pose security and stability risks?

As a paying customer for eero Secure+, might this be the area of offering whereas extended functionality and value desktop app or browser-based management capabilities are introduced?

Now with the new iPad Pro supporting additional keyboard and trackpad support, the benefits and additional functionality of which will find their way into an eero iPad app update - doesn't this seem like the app space is converging anyway and the reasons not to have a desktop app are disappearing?

[Note, I am not as familiar with the latest advances happening in the Windows and Linux world, so please don't take the above thoughts as overly Apple-centric. Just opining that doing so on the Apple platform might open the door further for Windows and Linux too.)

Add me to the VERY long list of grown ups that want to use a real computer to manage their network.  

The "security concerns" are bogus.  Both desktop and mobile apps have weaknesses, the mobile weaknesses are just less understood and harder to find.

And to be clear, I'm not saying it has to be an embedded web server on one of the devices within my network, it's OK if it's a cloud console.  Some of the "desktop access isn't secure" rants above seem to be conflating "embedded web server" approaches with "Some grown ups still use real computer and browsers".

(And a different topic I know, but if you want to sell me a $10 a month security option, which may be worth it, you will need to let me drill down to much more detail on what was found and where it was found...  otherwise I'll just slap open DNS on there for free and assume that's all you are really doing for me and save even the $3 per month...)

Otherwise, I am quite impressed with the EERO setup!  It's a just a shame you knocked it out of the park in so many different ways, but fell flat on your face here.  

Signed up just to add to the 3 years long pleas for better admin interface. I recommend this product to family, friends, and install it at clients. I’m an IT person.

There needs to be something! I’m manually entering twenty port forwarding rules today for no satifactory reason. Come on, add this to your development roadmap!

As an IT Engineer and new user (1 day) of Eero, I am adding my support for desktop management.  Much needed for professionals, and buying the Pro product should include such a feature.

After looking through this thread these words seem as though they will be wasted with the thousands above.  I too am an adult, in I.T. since the 70's, remember COBOL and mainframes?  I would love to have access to a desktop app to manage my own network.  There I just wasted 50+ words.

Found kind of a substitute-ish sort of thing *smile*. Have a Ubiquiti Edgerouter 4 that I'm using as my "main" router, eero in AP/bridge mode. That gives me a log, some DPI analysis, and so on...not as much as I'd like, but something. Probably as good as it's going to get.

I would like this ability too. Smartphone management of home office systems not a viable option for me. Eero device was the ISP's decision, not mine. I'm prepared to use/like/recommend but assigning passwords and troubleshooting from iphone - totally not going to happen.

This as of right now the second highest requested feature here. Please listen to your customers or least share the reason as to why it is impossible to implement this. If I'd known of the lack of a desktop interface I would not have purchased an eero.

I got super excited because the update released yesterday spoke of “enhancements” to port forwarding, but I can’t see what the difference is. It sure ain’t what we want and inexplicably cannot have.