467

Support for the Desktop

I'd like to have the ability to manage eero from a desktop.  The phone apps were well thought out, and work well.  However, having the ability to do this from my laptop/desktop would be very useful for me anyway.  Either browser or (for me) a Windows 10 UWP would be awesome!

336 replies

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    • Marc
    • 6 yrs ago
    • Reported - view

    bsewell good for you, sometimes speaking with your wallet is the only way to get hard headed companies to listen. Unfortunately, I bought in early on before the mesh craze started really picking up (one of the risks of being an early adopter).  I'm still having issues that they haven't been able to address, as well as the lack of continued innovation, I'm keeping my options opened.

    • Global Serial Entrepreneur on the Via Dolorosa
    • gffounder
    • 6 yrs ago
    • Reported - view

    Just another bid for eero dashboard on the desktop (OSX) is that I am a multi-tasker. I am on my cell phone while doing plenty of other tasks on a desktop. BTW, those tasks may also include discussing my eero network's issues while trying to view its stats (hard to do while the cell phone is on your shoulder / ear.)

    • coyotegeek
    • 6 yrs ago
    • Reported - view

    Yet another vote for a desktop (specifically macOS in my case) or web admin interface. I end up doing most network troubleshooting with a computer in front of me, and as a previous poster noted often with my phone up to my ear.

    • fistfullofbeer
    • 6 yrs ago
    • Reported - view

    Another vote for a web UI. Or a Windows/Mac Store App that is native to the specific OS.

    • SoCal_John
    • 6 yrs ago
    • Reported - view

    I just set up the second generation Eero, and it's great!  We have a three-story house, 6500 square feet, and I don't even need the third Eero unit to cover the house extremely well.  BUT, it would be nice to have an app for my desktop.  I don't understand why this is such a problem?!?

    • omnicoreinc
    • 6 yrs ago
    • Reported - view

    Download the android emulator called bluestacks.com

    install it, its free, then search for the eero app on the app store, download and run it.

     

    done you have a Desktop version of the app, can we close this ticket now?

      • Marc
      • 6 yrs ago
      • Reported - view

      omnicoreinc no and that's not very helpful to most. Why should customers have to install a bulky emulator that'll slow down theirs systems, hog resources and add a lot of work and complexity for one app, when the whole point of having an app is to make things simple?   The point of this request, is that there's a number actions that'd be better suited in a desktop sized interface and provide for ways to introduce finer control.. 

      • omnicoreinc
      • 6 yrs ago
      • Reported - view

      Marc You seem like a whiney bitch, it takes 3 mins to download the emulator 2 mins to install and a minute to download the eero app,  it DOESNT hog resources nor is it complex. Unless you are just "slow". So unless you have a better Idea other than crying to developers to create an app. feel free to uninstall life, thanks.

      • jkrauska
      • 6 yrs ago
      • Reported - view

      omnicoreinc Bluestacks is no longer supported on mac.  I couldn't get it to working on my 10.12.6 mac.  re:Desktop -- It's 2017 -- a web-based app would be more appropriate.. but can be run on a cross platform desktop.

      • SoCal_John
      • 6 yrs ago
      • Reported - view

      omnicoreinc 

    • bobsledge
    • 6 yrs ago
    • Reported - view

    smart phone access is cool but its a dumb idea not to have means to login and setup or change config............just dumb

    • hoobajoob
    • 6 yrs ago
    • Reported - view

    I'm aware this is falling on deaf ears, but we'd really appreciate a little appeal to those who don't just set it and forget it. I know that was your motto when you started, but you have real competition now and you can't just sit and let yourselves die from attrition. Listen to your customers (especially those who, until now, continue to refer you). Spend a good few hundred hours on a desktop interface for those who happen to do more than the average bear with their network.

    • dougknight
    • 6 yrs ago
    • Reported - view

    I agree. Especially in this IoT world we are in today, when you look at all the light switches, TVs, camera's, etc. It would be nice to have a web-based desktop option.  I'm not buying a 13" iPad pro to run the eero app. But I am sure this is the classic resource constraint problem.

      • omnicoreinc
      • 6 yrs ago
      • Reported - view

      dougknight Then dont buy eero and go to another product.  -the end

      • dougknight
      • 6 yrs ago
      • Reported - view

      omnicoreinc Well, I did buy eero. My primary use case is about a mesh network that works. With the exception of occasional funky behavior on a couple of laptops when they jump between devices, it's fulfilling that. If they don't want to hear feedback on this topic though, they can remove it from the community. 

      • fistfullofbeer
      • 6 yrs ago
      • Reported - view

      omnicoreinc I am not sure why your opinions are so extremely against this feature. Your suggestions for installing an emulator on an *nix machine for getting access to a feature is available on most (if not all) modern commercial router appears to be a little over the top.

      Companies need to constantly add features and improve. Eero understands that. And while I went that route after much research, despite them being the most expensive solution, it does not mean the next time I 'upgrade' my network it will be an Eero product.

      Requesting a browser based WebUI for router management is not exactly ground-breaking. I have used Netgear, Linksys, D-link, and other routers all of which have this feature standard. While I love the Phone App that Eero offers, the WebUI is a 'must-have' for most network savvy people. It is a lot easier to configure the devices and network on a browser if you are in a house which has multiple devices.

      • omnicoreinc
      • 6 yrs ago
      • Reported - view

      fistfullofbeer adding a webUI also adds a cyber security threat factor, It  will add additional calls to the service desk due to incorrect configuration by USERS costing money to staff those call centers and return emails, itll cost the company more money to develop the UI and pen test it. Just so you can fiddle around with settings in the hopes you can make it "more better".  EERO is great BECAUSE there are no channel selections to make no radio settings to deal with, no settings or tweaks needed, it just works. If thats a absolute need for the user they can pick another product in the same market. Everything isnt an OMNITOOL

      • fistfullofbeer
      • 6 yrs ago
      • Reported - view

      omnicoreinc I would argue that accessing an interface from a WebUI INSIDE an internal network is a lot safer than accessing it from a Phone App that lets you connect to it from anywhere on the internet.

      Just to clarify, I never allow my routers to allow connections to the Management WebUI from outside of the LAN. I would expect the Eero to run a simple WebUI software on the router/device itself that establishes a SSL connection to the Eero servers following authentication. They can allow MFA as well if they wanted to make it even more secure.

      Honestly, all these features are not too complicated to implement and do not negatively affect the security provided by Eero. I am a fan of Eero and the lack of a Web Interface is more of an annoyance to me than anything else. But as some one who is fairly technical I definitely see the value and convenience that a WebUI would provide.

      • hoobajoob
      • 6 yrs ago
      • Reported - view

      omnicoreinc This isn't a request for more advanced features, just a request to be able to access the existing features, like port forwarding and checking the status of the router, from a desktop browser. Believe it or not, port forwarding is a very common thing for even basic users because many devices don't support uPNP or it just doesn't work. Typing in IP addresses and copy/paste can be much easier on a desktop.

    • dougknight
    • 6 yrs ago
    • Reported - view

    Well, I did buy eero. My primary use case is about a mesh network that works. With the exception of occasional funky behavior on a couple of laptops when they jump between devices, it's fulfilling that. If they don't want to hear feedback on this topic though, they can remove it from the community. 

    • b1nary0mega
    • 6 yrs ago
    • Reported - view

    would absolutely love a desktop app! or at least some sort of integration with SIEM system (personal use).

    • EeroyJenkins
    • 6 yrs ago
    • Reported - view

    +1, I agree this would be helpful to have.  The mobile app is well thought out and works great, but there are times I don't have a phone with me, either I forgot it or it's dead.

    • nutmac
    • 5 yrs ago
    • Reported - view

    Ecobee is a good example of web interface done well. It's essentially identical to their iPad app. Does nothing more, nothing less. But useful when you can't use the phone.

     

    • Simonite
    • 5 yrs ago
    • Reported - view

    Phone apps works well.... However, please figure out the security stuff and create a windows 10 desktop app.  Working off a phone just isn't convenient or easy.

    • mwahle
    • 5 yrs ago
    • Reported - view

    Finally set up my Eero today, just wish I had bought it this year's Black Friday and not last year's.... then I had the 2nd gen now.

    So, yes, the app is nice but my first impulse after initial setup was to look up the router's web interface. Not expecting an Eero's to be as detailed and technical as dd-wrt but anything would be helpful. After all, when I work, I don't work on my phone, I work on my laptop/desktop. And from laptop/desktop, I control my Spotify playback, too, even though my phone is my primary playback device. I don't want to switch back and forth between phone and laptop/desktop.

    I don't buy the security arguments. Why is a secured connection from an app more secure than a secured connection from a browser? They use the same encryption technology.

    And hey, UPnP was enabled by default and you dare making security arguments?

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