Devices not connecting to closest eero

A quick background on my setup:

  • I am running the latest version (1.4) of the iOS app
  • I am running the latest firmware (2.1.0) on my three eeros.
  • My first eero is connected as follows:  modem -> eero --> switch
  • My other two eeros are hardwired via ethernet back into the switch.


Upon updating the iOS app, I started checking to see which devices are connected to which eeros. I was surprised at what I found.

  1. Most of my devices are connected to the primary eero.
  2. An iPad in an upstairs bedroom is connected (with a weak signal) to the primary eero which is downstairs in my den even though there is an eero in the same bedroom as the iPad. (The iPad stays in that bedroom, it never wanders around the house).
  3. My Rachio sprinkler controller is also connected to the den eero even though there is an eero much closer to the garage.

These are not the results I expected. I thought I placed the eeros to give me strong coverage throughout the house but the devices don't seem to want to connect to the closest available eero. I also thought since I wired them via ethernet that this would give me the strongest possible mesh network possible.

Did I do something wrong in my setup? Any suggestions on how to correct this?



181 replies

    • belagary
    • 1 yr ago
    • Reported - view

    I'm having the same issue, but only with my Firestick. I've had my brand new system for 2 months.

    Every day, it disconnects from the closest Eero (10 feet away) and reconnects to the gateway Eero, which is farther away and has a weak connection. I have reached out to customer service, and keep getting asked the same questions. How is my system set up? What are the walls made of? etc. etc. 
    No resolution. Every day, I restart my firestick and it connects to the correct and closest Eero. However, sometimes it disconnects when I'm using the Firestick and I have to interrupt my viewing to reboot yet again since I have such a weak signal and it's impossible to stream anything. 

    All other devices in the same room are completely fine and don't disconnect from the closest Eero. It's only the Firestick.  

    When will you have a fix for this? Nobody seems to be helpful via support. And I'm tired of giving the same information over and over. This seems to be a common problem. 

      • topaz_bell.1
      • 10 mths ago
      • Reported - view

      belagary Same issue here. I have the Fire TV Stick 4K Max newest model. 3 node mesh - all eero 6+. All running latest OS.

    • Inky
    • 5 mths ago
    • Reported - view

    Just sent a request asking about this, then found this 7 year old discussion about it. I have an eero Pro 6E hub, with a network of 7 eero pros connected by WiFi & ethernet, covering a 2 acre property. The network is dedicated for use with WiFi security cams. There are currently 7 different cams in the network. I have positioned an eero near each cam, to load most of the WiFi work onto the eeros, rather than relying on the camera Wifi hardware to push the data. Or so I thought. I can't get the cameras to reliably stay on the nearest eero, which messes up the video feeds. If the cameras stay on the closest eero, I get a nice steady 10FPS video that records smooth, watchable videos on my Mac Mini M2, which does a super job hardware decoding the h.265 streams. When the cams jump to an eero further away, the poor signal induces lag and produces jerky videos with lots of stalls and dropouts. I absolutely need a way to have each cam locked to its nearest eero to have this system work as intended. The cams don't roam, they just need to have a good signal, and they do, if they can be made to connect to the nearest eero. Please take a moment to tell us all when we can expect to see this feature added. At least two of your competitors are already providing this functionality.

    • Inky
    • 4 mths ago
    • Reported - view

    Here's a (kind of) workaround I used with my security cams.

    I had already located eeros as close as possible to each of my security cams, thinking the eeros could do most of the wifi work if they were close to the cams. That works fine, until the cam decides to connect to another eero much further away, and I start seeing lags or even total drop-offs of that cam.

    My initial thought was to just connect the cam to the eero with a cat5 cable and turn off the cam's wifi. When I tried doing that, the cam wouldn't let me turn off the wifi because the eero did not present itself to the cam via CAT5 as a LAN connection.

    To fix this, I used an Apple Airport Express. I set the AE up to extend my security cam's WLAN (The WLAN is 100% eero hardware). I cabled the cam to the AE, accessed the cam via its IP using a browser, and turned off the wifi. The cam was able to do this on the AE because the AE identifies itself to the cam as a LAN.

    With the cam's wifi turned off, I unplugged the cam from the AE and plugged it into the eero, and it continued working as if connected to a LAN.

    The cam is now permanently physically connected to the closest eero, and can't go looking for another one.

    I did this initially with two of my seven cams, as a test.

    Interestingly, the eeros report, via the eero iPhone app, that there are no physical connections to either of their CAT5 ports.

    The cameras report they are connected to a LAN.

    Via wifi, these cameras were struggling to get 10 FPS back to my Mac Mini... I bumped them up to 15 FPS on this new connection and they are now sending 15 FPS smoothly.

    The Airport Express is the A1392, available on eBay for $30-$50.


    Side note: That model AE can also be used to extend an iPhone hotspot, then to feed an eero network as if it was connected to a LAN.  The eero is otherwise unable to extend an iPhone hotspot.

    Knowing that was what made me think of it for this workaround.

      • Inky
      • 4 mths ago
      • Reported - view

      eero tech support confirms the only way to keep a cam from hopping to another eero unit is to physically connect the cam to the eero using an ethernet cable. From their email:


      "There is not a way to force devices onto a particular eero, outside of connect said device to the eero via ethernet. If a device is connected to a different eero, it is then up to that device's roaming protocols to determine when, or even if, it will begin looking for alternate access points. Based on the behavior you are describing, it sounds like the camera either has no roaming protocols, or has extreme requirements."


      I suspect he's right, a camera that is screwed to the wall probably has no roaming protocol.

      Dedicating an eero for each camera seems to work OK, my older eero Pro 2nd generation units (81000113) are sending a steady 15 FPS stream of 5MP h265 data 24/7 without interruption. These units are available on eBay, often for around $25-$30.

      I always suspected the cam's wifi system was not all that great, anyway, and using ethernet allows me to turn off the cam's wifi altogether.

      Once eero has the data in its system, I think it does a good job of getting it to my M2 Mac Mini, which uses about 10% of its CPU capacity to decode 7 streams of h265 data.

      I 'm using SecuritySpy on the Mac to manage the network, which is a fantastic software, and highly recommended.

      My cams are relatively inexpensive SV3C 5MP, some fixed, some with PT and optical Zoom. SV3C cams are ONVIF compliant, a requirement for using SecuritySpy software.

    • Inky
    • 3 mths ago
    • Reported - view

    Added 2 more 5K SV3C PTZ cams (1 @15x, 1 @20x optical zoom). Both ethernet only, hardwired to a single eero Pro 2nd Gen, for a total of 9 cams in my network, 7 of them connected by ethernet to eeros. Those 7 cams are at 15 FPS H265, and consistently report zero errors and 100% uptime, using less than 15% of my Mac Mini M2 processor's capacity on the daily SecuritySpy reports.

Content aside

  • Status Answered
  • 3 mths agoLast active
  • 181Replies
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