Devices not connecting to closest eero
A quick background on my setup:
- I am running the latest version (1.4) of the iOS app
- I am running the latest firmware (2.1.0) on my three eeros.
- My first eero is connected as follows: modem -> eero --> switch
- My other two eeros are hardwired via ethernet back into the switch.
Upon updating the iOS app, I started checking to see which devices are connected to which eeros. I was surprised at what I found.
- Most of my devices are connected to the primary eero.
- An iPad in an upstairs bedroom is connected (with a weak signal) to the primary eero which is downstairs in my den even though there is an eero in the same bedroom as the iPad. (The iPad stays in that bedroom, it never wanders around the house).
- My Rachio sprinkler controller is also connected to the den eero even though there is an eero much closer to the garage.
These are not the results I expected. I thought I placed the eeros to give me strong coverage throughout the house but the devices don't seem to want to connect to the closest available eero. I also thought since I wired them via ethernet that this would give me the strongest possible mesh network possible.
Did I do something wrong in my setup? Any suggestions on how to correct this?
I know this topic is 3 years old but I’m running eero 3.19.0 and this has been a huge problem in my house. If I bring my laptop all the way across the house which is a rectangle shape, with an eero at each end and one in the middle, the laptop does not switch to the closer eero. It is stuck on the one farthest away.
i have checked the software is updated (4/20/20)
i have tried restarting all the eeros.
I have tried restarting WiFi on my laptop (initially it connects to the nearby eero - but minutes later, it goes right back to the farthest eero and its internet connection dies again)
I also noticed the device can be mapped to a type in eero software and that it was set to Desktop, so I switched it to laptop thinking maybe that would loosen its association to a specific eero and that didn’t resolve this.
that this issue is ongoing 3 years now really does not give me confidence it will ever get fixed
I’ve tested mine and it switches instantly to each eero...iOS windows and Sonos ... wierd it effects some and not others
So I’m having this issue right now, specifically with pool automation. Two things:
1) Please add Pool Automation as a “Type” option :)
And 2) I read the response saying the device picks. And I get that. Particularly if the device is roaming, like a phone, tablet or laptop. It may not make sense to “force” this device to a specific Eero. However. If the device is stationary, such as my pool equipment, I should be able to tell Eero to hand this connection to a different Eero Unit. In my case, my Pool Automation was connecting to the Eero on the complete opposite side of the house rather than the one one 10 ft away. I tried turning wifi off and on on the equipment - still connected to the furthest away Eero lol. I had to unplug that Eero just so it could locate the closer one.
As to how to force this, could we not use the MAC address of the device? It never changes and is unique. Could you guys not create some process or something where I say “Hey Eero, when this MAC address attaches, push it over to this specific Eero to handle that connection?”
Two computers, right next to each other. One connected downstairs (6 feet to the left) one upstairs.
This looks like a problem that should be solvable
I wish I would’ve had this forum prior to purchase. Having the same issues and already spent weeks debugging my setup. Now too late to return and as everyone states, does not work as advertised. I still can’t get my Xbox to connect to the beacon 3 feet away. It connects to the one upstairs and I have plenty of lag for online gaming just like with my old Netgear router. Thanks Eero!
I recently had a similar issue with one specific device - not exactly the same, so maybe completely unrelated, but I'm curious if my "fix" would help anyone...
Anyway, I had an older iPad that would only get an IP address when connected to the main Eero. It would roam to either beacon, but almost immediately lose it's IP and never get it back unless I moved back to the vicinity of the base.
After some fruitless playing around I realized I had given this specific device a dhcp reservation a few months back when I was messing with some other stuff. Since the reservation was no longer needed for anything I removed it, released/renewed the dhcp lease and since then no issues.
So I'm just curious if anyone else that's seeing these issues is using dhcp reservations. I realize most probably aren't, but maybe ? Easy enough to check anyway.
Same problem here , very disappointed in eero and will be looking to switch to Googles mesh ASAP.
Very frustrating. I have a new Sonos Soundbar that connects to an Access Point across the house. It refuses to connect to the one in the room. Works fine, so I don't really care, but it is odd. I have lots of devices that connect to distant points...again, they are working so I don't worry about it. Unfortunately, it is one of the "features" of Eeros. It will never be fixed because they feel it is not broken.
This and the ability to turn on/off a band at will is the main reasons I will be dumping this system when the next generation of MESH is available.
It's very odd.....I'm using the inSSIDer app and when I move around the house I see the wifi switch between the access points 3 in total around the house and garden. I did have the initial issue which many are experiencing but after upgrading to OS 3.19.0 it worked fine.....I have ios devices, sonos, echo's and laptops which all roam and switch to the AP's. I would like to know from eero tech why it works for some and not for others?
I have the same issue ... and dont tell me the devices are the issue. I have 3 ring units ... one doorbell ... one flood light on the garage door ... another in the back of the house ... the ring door bell talks 5ghz ... the flood lights talk 2.4ghz ... the door bell talks to the upstairs eero ... and the front and back yard talk to the upstairs eero ... the garage has an eero installed ... right next to the light ... on the inside of the garage. All connect to the fuirthest point ... when I try to watch the video on the ring the whole thing hangs ... not often ... but they must lose their connection to the eero ... and cant activate correctly. I have an android phone ... and even moving around the house the phone will only attach to the eero in the bedroom upstairs ... not to the nearest access point ... nearest eero ... I have tested this thing for days ... and actually ran an Asus wifi and turned off the Comcast wifi ... when I attach to the Asus ... my phone works ... but when I attach to the eero ... the speed is slow ... I assume I am too far from the upstairs unit.
I bought this from Amazon about 4 days ago ... it installed easily ... but my devices do not connect to the nearest eero at all ... they will always try to connect to the upstairs eero ... the backyard ring should connect to the family room ... that is where the nearest eero is installed ... and it does not ... for some reason it wants the upstairs eero ... which is further from the backyard.
The software is not real time when showing connections ... and it is hard for me to tell who and what is going on.
We have wifi in the office ... I work from a bank ... and that has access points ... and my phone seamlessly connects from one to the next ... even if I go from one floor to the next ... if I am on the 5th floor ... in Jersey City ... and go to the 7th ... it works fine.
This is what I was expecting ... not a complete failure.
I am a software engineer ... and thought that I could hack the eero ... by using an android simulator to run the eero ... its called BlueStack ... and I can run any android app on my desktop ... atleast this gave me realtime connectivity to the network, but allowed me to use the eero app.
I have tried rebooting ... all the devices ... and took my phone and disconnected from the eero and had to relog in to my eero wifi ... nothing works ... it always pushes me back to the upstairs eero ... so you cant tell me that it is my android phone that is doing this ... not when I am connecting right next to the eero wifi ... why would my phone know what or who to connect to ... it would hopefully connect back to the nearest eero ... atleast that is what is advertised ... but it does not ... dont tell me my phone has some alien inside it to reconnect to the upstairs eero ... I mean aliens dont exist ... viruses do ... but not some artificial intelligence inside my phone.
I am very disappointed in the product ... and to make matters worse ... I bought 3 initially ... and then bought 3 more ... which I have not installed because I am seeing all of the issues that have been spoken above. Had I known this ... I would have never bought this thing ... and just bought a high end router ... with some big wifi area coverage ... one big animal hanging in the central part of my house.
Right now ... I am sending back all 6 units ... one set that I tried ... and one set that is still in the box.
I am going to move to a wifi router with an access point located upstairs to ensure I have the coverage. And will add more access points if I want more coverage.
I wanted this thing to work ... and tried for days moving them around ... unplugging ... resetting ... nothing works.
I work from home ... due to covid ... and so does my wife and son (college) ... we have 1gig coming in from Comcast ... and had to move the modem to the basement due to a line issue with the cable running thru the house. I have my house wired ... and have 4 1gig hubs located in various locations ... everything is wired.
The only thing on the eero is Roku on the first floor ... which connects to the upstairs ... and 3 ring devices ... thats it ... oh, the ring base station ...
I have very little on the eero ... but when I am downstairs ... I have to use it ... the wifi is in the basement thru comcast ... and upstairs is an Asus wifi ... 1gig wifi box.
I was hoping that this eero would replace all my wifi boxes ... and make it one network instead of switching from one wifi to another ... but it does not work.
On Friday ... or Sat ... this week ... I should get the new wifi router box from Amazon ... and have that installed and turn my upstairs wifi box into an access point ... and then send back these units.
I am not upset at all ... as I did not lose any money ... but I lost alot of time testing and trying to reboot all of these devices ... it was not a nightmare ... but it was an exercise that I would never want anyone to go thru. Yes I am a software engineer for a big bank ... and we would never put out software like this ... we would be hung out to dry ... maybe it was made in China ... who knows ... maybe the dev ops guys came out of college and blew past the customer satisfaction training ... or the due diligence ... who knows.
All I do know is this thing is not worth the money or my time ... and it is going back to Amazon ... right now it is just bad plastic ... bad ... really bad.
What a sh**show!!!!
It should be logical that the nearest eero should be projecting the strongest signal and getting picked up. As many others have pointed out, I have an eero on 3 levels of my house. Invariably my office computer connects to the one in the basement and results in lossy/freezing video conf connectivity!
I am amazed this is even problem STILL BEING DISCUSSED. I am returning this piece of junk and investing in something else unless eero has a solution.
TErrible customer service. Never recommending this product to anyone.
i have 3.20.0 and still face this problem!
- Status Answered
- 3 mths agoLast active