ttt my surface studio (ridiculous high end) still connecting to downtstairs eero and getting terrible d/l rates (<100 on a gigabit service).  Its nuts.

Dmbtay ya it’s nuts!  I have speakers, Dj equipment, TVs, computers, phones, Mesh’s, hues,  and even my tooth brush and shaver have all had problems lol smh 

ttt Hopefully Amazon cleans house.. the developers for Eero are terrible and Support may as well be non-existent because they have no power to fix anything due to developers being incapable of implementing simple requests.

I'm mainly frustrated at the inability to turn off 2.4GHz or split it off onto a different SSID.  Then obviously, blacklisting MAC Addresses on certain beacons for devices that aren't moving around would make so much sense.  But again, we're at the mercy of developers that don't know what they are doing. 

Propho   Luckily I’ve only had this eero pro for 2 days so I can still return them!!   But it’s pretty telling that I found most of eero’s problems in two days, and that this thread/topic is 2years old and still an issues!!  Anyone have suggestions on a new mesh system to replace eero?  

Hi, ttt – Thanks for taking the time to share your thoughts and feedback, and welcome to the eero Community. We appreciate your thoughts here, and sorry to hear about any frustration.

So, to offer a little additional context and insight from our end, I'd like to stress that devices choosing which access point to associate with is not only expected, it's intentional, and that it's not anything broken that needs to be "fixed," per se. This is a core standard that's true of all mesh WiFi systems, not just eero (although we've done a lot under the hood that distinguishes us from other systems). 

Because devices being able to choose their own connection point is so crucial for ensuring a consistent and predictable connection, it's not quite as simple as just being able to add a toggle to the app – that said, please rest assured that the question of improving and streamlining the ability for devices of all kinds to connect consistently and smoothly to eero is something we're continually exploring, and it's something we hear loud and clear from users!

Additionally, every home environment is different, and there are a variety of workarounds, improvements, and suggestions we can make that will very likely improve the behavior that you're currently seeing. We encourage you to reach out to us directly at 877-659-2347, or email support@eero.com with the details of your situation and we'd be happy to offer assistance any way we can to make sure you're getting the most out of your system. If you have any other feedback, we encourage you to share on the main feedback thread here rather than on individual Q&A threads like this one, for greater visibility and interaction with other users!

Thanks again so much for your valuable thoughts and insights, and welcome to the Community!

Kindly,
Drew, eero Community Team

Drew So it’s intentional and crucial to let the device choose the worst connection point?  Sounds backwards..  

Can I ask why there is an option for “band steering”  then?   

I did reach out and called and the person I spoke to offered no help really.   He was able to see my devices weren’t switching to the closest connection point while on the phone with me. 

he said he gets a few calls a day about this problem, and there’s really nothing he can do after taking a look at my system remotely.   

 I also noticed yesterday I left my house to run an errand at a stoplight I open the eero app for some reason.  While miles away from my house the app was still showing that my device was connected to the worst connection point.  it took a few more miles before the app cleared my device off of the connected list.

  That makes me think that it’s a communication issue with the app and the devices not being able to update properly the connection in real time.   For example maybe the device is connected to the faster or better connection point but the communication between the device and the app doesn’t show that in real time until the communication between the two catch up...?  

Thanks for the reply 

Drew  I was also thinking that may be a force refresh button or pull down on the app would be nice so that i could force a refresh to get the most up to date info on  the app 

Drew I understand the desire to follow spec.  But I don't have this issue with enterprise systems, mesh or not.  And the AP knows the signal strength of the client connect and can choose to force a disconnect forcing the client to make it AP selection again.  Given that Eero is in the same price point as entry level enterprise WiFi system seems like they should behavior at a similar technical level.  From my analysis this problem gets worse the large the coverage space and the more Eero's added for coverage.  If I have a 1600 sq/ft house with 3 eeros anything works more or less as expected.  Or works well enough not to capture my attention.  But 5 eeros in a 2600 sq/ft house results in me power cycling most devices and most of the eeros daily.  Reducing the # of eeros actually makes the problem better while making signal strength worse.  I find I get best results if the eeros are far enough apart to almost not work.  At that point the devices really have to switch on their own.

Craig yes, sadly I spoke highly of the product due to countless review sites promoting the product.  Probably all paid off because anyone remotely technical would absolutely hate this product.  

Craig The client device determines what AP it connects to, not the eero.

txgunlover Yes we know that, but the underlaying issue is the eero network devices. If I turn wifi off on my device and back on again I will continually connect to the eero device that is twice the distance from my device causing a latent connection that "feels slow".

Craig I find it funny that the blame keeps getting pushed to the client device.. I don't have this issue on the mesh wireless network at work.  And if we could separate the 2.4GHz in all likelihood I probably would have moved on because that's my main issue.. devices connecting to 2.4GHz far away vs 5GHz nearby

txgunlover how do you know the device is deciding for sure..?  when any of my devices are connected to eero and i turn off the wifi on any of my devices, the eero app just keeps showing its connected for quite awhile.  i have two iphones and at this moment i’m on wifi with this device yet eero shows that i’m not connected and my wifi is off on my other iphone and eero is showing its connected with full bars. is that my device deciding to tell eero to show its connected while the device shows not connected and vice versa..? 

txgunlover 

and it’s exactly this stuck-in-the-mud mentality that’s driving us all nuts! Eero devs - be creative! Stop using excuses. Stop blaming devices as if you have no control. 

Eero can ban devices from the entire network just fine right? Yes. That is true. 

So give us the same ability to ban a device - but from a single Eero device/node. Problem solved. 

ttt Try Google.  They have one.