Devices not connecting to closest eero
A quick background on my setup:
- I am running the latest version (1.4) of the iOS app
- I am running the latest firmware (2.1.0) on my three eeros.
- My first eero is connected as follows: modem -> eero --> switch
- My other two eeros are hardwired via ethernet back into the switch.
Upon updating the iOS app, I started checking to see which devices are connected to which eeros. I was surprised at what I found.
- Most of my devices are connected to the primary eero.
- An iPad in an upstairs bedroom is connected (with a weak signal) to the primary eero which is downstairs in my den even though there is an eero in the same bedroom as the iPad. (The iPad stays in that bedroom, it never wanders around the house).
- My Rachio sprinkler controller is also connected to the den eero even though there is an eero much closer to the garage.
These are not the results I expected. I thought I placed the eeros to give me strong coverage throughout the house but the devices don't seem to want to connect to the closest available eero. I also thought since I wired them via ethernet that this would give me the strongest possible mesh network possible.
Did I do something wrong in my setup? Any suggestions on how to correct this?
Just installed a new Gen2 Pro system today. I found that my iPhoneX kept connected to a remote Eero even when I am right next to the main/router Eero. I tried turning Wifi on/off a few times on the phone and even re-powered it, but it kept connecting to the remote one. I finally did a 'reset' on the remote Eero that it was connected to from the app and then it connected to the one nearby. But hoping the roaming will be a little more intelligent than that.
I'm thinking there should be an app button called 'Connect device to Best Eero' that would force it to reconnect?
I also just installed the Pro system today which is basically the gen 2. I tried the google wifi, orbi, and then the Eero. Coming from using a Open Mesh setup. So far the Eero is the best at handing off to the right access point. I'm pretty impressed. After first installing we noticed our iphones getting stuck on our master bedroom access point and not rolling to the next unit when roaming. After a few hours of playing with placement we got that pretty much settled. I have to say day 1 I am really impressed. Fingers crossed. We just got gigabit comcast coax upgrade here and we are able to get the 940 mps wired and about 560 mps wireless. It does have a lot to do with the iphone on the roaming, I know my Dell laptop jumps from access point to access point with no issues. My $1000 iphone though wants to connect to 2.4 no matter what brand I try.
would be nice to have the capability in the app to enforce which eero a device connects to.
Add me to the list of users who have a problem with wifi handoff with my main eero and 2 beacons. My devices are not handing off to the nearest beacon or they get stuck on the main eero and will not hand off to the closest beacon. Having to manually turn the wifi off and on to try to force a connection on my iPhone, iPad, etc., is just not a good solution.
Add me to this list too, ring cameras will not switch to the closest eero. This was the reason I purchased these. Very upset with the performance and hand off abilities
It would be awesome if I could click into my main Eero and see the connected devices and move them to closer Eero’s. My bedroom fire stick is trying to connect with the Eero that is the furthest away. I have 4 Eeros in my house and it should pick up one of the 3 that are closer.
Why can we not simply enforce this in the user interface of the app? We have the ability to block the device entirely. It’s not that much further to allow you to specify which Mac addresses you’d like to be allowed on which eero hub, and thereby enforcing connection to only those eero hubs to which you’ve granted that device access. Maybe I don’t understand some nuances to the engineering side challenges here, but I would think if you can design the user interface to allow a blanket MAC address ban on all hubs, you can easily allow for selective MAC address banning on a per hub basis and thus grant the user control over certain devices and control over which hubs they end up on. The capability is there. This just seems like there are far more latent devices out there than they anticipated in their initial user testing, and the engineer team didn’t realize how many cases there would be of devices that suck at switching to a new access point in a mesh system. Not eeros fault the devices suck at this... But, it is their fault that their $500 routers still have this problem and this ticket is more than a year old... hope they don’t start going down the dark road of user access complacency. If I wanted to buy a system for the company to tell me 3 years later they addressed a critical user interface flaw, I’d buy a Netgear router and save myself a few hundred bucks...
Put us down also. We have 6 eeros throughout our home. My primary computer (surface studio) consistently connects to eero downstairs through multiple walls and pulling only 30mb 2.4 on 1,000 service. There is an eero about 15 feet from the computer...🤔
I have a Samsung TV connecting to my eero in the basement... my eero on the main floor is literally 2 feet away.
Because it is connecting to the basement instead it is only achieving 2.4ghz.
We need a solution to this.. give us an advanced user option to allow us to actually manage this wireless..
+1 for MAC address blacklist (selection) feature.
My Sense energy monitor keeps dropping offline because it's switching back and forth between two beacons. The device is installed in the electrical panel so toggling the wifi isn't a quick workaround. Would love to be able to define which beacon it connects to.
Why has this thread gone silent? Eero tech support, you don’t have anything further to say about these issues? I have 5 eeros throughout my home and my WiFi is still terrible. I have devices on one side of the house connecting to eeros on the other side of the house and visa versa resulting in multiple devices with poor performance. This is a massive issue. I spent multiple hundreds of dollars to avoid this headache. Isn’t it your website that says “Life is too short for bad WiFi?” And “You need a system that works” Makes me sick reading through your site.
- Status Answered
- 3 mths agoLast active