stevebgcs what modem and what ethernet cable are you using?  I just upgrade my comcast internet to gigabit service, but I can't seem to get that high speed. The highest speedtest I had on eero app is 758 and 42. Usually I only got about 300 and 42 from my macbook.

Im currently using Sb8200 modem and cat6 ethernet cable to eero.

antonyku  I'm experiencing the same results with Xfinity gigabit service using xb6-a modem.  Around 750 download and 41 upload on eero app and wirelessly I'm getting around 250-300 down and 41 upload, tested on multiple devices.  When i turn off the eero and enable WiFi on the Xfinity router, i get about 500-600 download wireless.  There is zero interference where the eero is located.  Tried it with bridge mode on and off, with same results.  Nowhere near advertised speeds.  

Jzd5032 I’m gonna Hardreset modem and eero this weekend. Let see if I can solve the problem. I will post the result

antonyku XB6 Comcast modem - i have all the wireless disabled on comcast modem and also using ethernet backhaul on extra 2 eero's.   I'm a week in and things are stable.   I'm very happy with my results.

Jzd5032 so i finally figure out whats wrong with the speed.  Xfinity got stuck with my old modem with cap at 700 mbps. When i call them, i have to tell them i got a new modem and remove the old one off my account. After a few calls, they finally got my new modem in the system. Now i got over 900 mbps from the modem to computer.  When i tried to connect to eero, i only got 700 mbps. I have to figure out more from the eero side now. Hope i can get to 900 mbps from eero soon. 

Thanks for reaching out Ssdalton and welcome to the Community! We absolutely appreciate you taking the time to share your concerns with us. Based on what you've said here, I absolutely understand how that's a major source of frustration, and it sounds like something we can help improve with some discussion and network adjustment.

For ongoing feedback, we encourage you to comment on the open feature request threads such as this. Q&A threads like the one we're on are typically lower-activity since they're designed for users to get one-time answers to specific questions. 

Additionally, while myself and the other Community members are more than happy to offer guidance and insight where possible here on the forums, I'd like to stress that the best place to get direct troubleshooting assistance is directly from our Support team, reachable at 877-659-2347 or support@eero.com. For your specific situation, it sounds like there are a few key details we'll need to gather to offer further help, so a call or email to support is warranted in this case. If you'd like to email and put "Community Feedback" in the subject line, I'd be happy to make sure that this gets to a senior specialist who can help you get to the root of the problem. It's our goal for your WiFi to be the best it's ever been, so we look forward to hearing from you!

Kindly,
Drew, eero Community

Drew granted this is an issue all of us are stressing, to me it makes sense that discussion is kept on a thread like this as we all want this resolved.  It's a MAJOR problem, the interface for Eero is so unconfigurable that there is no solution for us or a support engineer on the phone to implement.  Also, keep in mind that this thread started 2 years ago and nothing has been resolved.

Appreciate your insights here Propho – I'd like to take this opportunity to clarify a little further on this behavior. As Jeff mentioned at the top of the thread, and as has been mentioned by myself and other users on related threads, at the end of the day this is normal behavior. We definitely understand that devices connecting to suboptimal nodes is a frustrating experience, but it's expected that devices on a WiFi network will choose which access points they associate with at any given time; in other words, while this is something we're exploring to improve the user experience, this isn't something we consider to be a known issue that needs to be resolved, but rather a new functionality that we're exploring for implementation.

Adding the ability in the app to manually assign a device to a specific eero requires a lot of nuance, as we'll have to account for the many devices that have their own programmed preferences when on multi-access-point networks. That said, I'd like to assure you that it's a functionality that we definitely see value in, which is why I encourage you to participate on the dedicated Feature Request thread I linked in my prior comment. As always, if you're having concerns with your network that you'd like our help with, contacting support is the best method of making sure that we do everything we can to improve your specific situation. Thanks again so much for sharing your thoughts and experience on this topic, and we look forward to hearing your feedback going forward!

Kindly,
Drew, eero Community Team

Drew 

Drew How can you say that this 'isn't something that you consider to be a known issue..."?  Clearly it is given all of the feedback.  And that is just from customers that have the time and know how to get to these threads.  How many out there are dealing with the same but have not participated here??  

Scott Devices determine what AP they connect to, not the AP.  If you really want action, you have to address the manufacturer of the device, not the AP.   Not sure what types of devices you're using, but be aware all Apple devices are very aggressive in staying with an AP.

txgunlover while this response has been given many times.. clearly other wifi setups handle this differently... Cisco Meraki, Cisco aironet,  and Ubiquiti unifi all don't exhibit this behavior..  and blaming the device is getting old .. this happens with my Rokus, Samsungs, Pixel, and all Apple products..  so all manufacturers other than Eero are at fault here?... Thanks

Propho That is correct.  It is the responsibility of the client.  Having supported one of the largest implementations of Meraki in the world, I can assure you they also don't tell a client what access point to connect to.  All clients make this decision.  They can be "poisoned" to encourage different behavior that departs from WiFi Certified behavior, but ultimately, the client makes the determination.  Not allowing the client to make that determination, among other things, would be a huge security risk. 

Clients are responsible for what AP they connect to.

txgunlover I am reading/hearing that the eeros system makes that decision(?). Ie spreads the signal based on the need of the devices