14

Devices not connecting to closest eero

A quick background on my setup:

  • I am running the latest version (1.4) of the iOS app
  • I am running the latest firmware (2.1.0) on my three eeros.
  • My first eero is connected as follows:  modem -> eero --> switch
  • My other two eeros are hardwired via ethernet back into the switch.

 

Upon updating the iOS app, I started checking to see which devices are connected to which eeros. I was surprised at what I found.

  1. Most of my devices are connected to the primary eero.
  2. An iPad in an upstairs bedroom is connected (with a weak signal) to the primary eero which is downstairs in my den even though there is an eero in the same bedroom as the iPad. (The iPad stays in that bedroom, it never wanders around the house).
  3. My Rachio sprinkler controller is also connected to the den eero even though there is an eero much closer to the garage.

These are not the results I expected. I thought I placed the eeros to give me strong coverage throughout the house but the devices don't seem to want to connect to the closest available eero. I also thought since I wired them via ethernet that this would give me the strongest possible mesh network possible.

Did I do something wrong in my setup? Any suggestions on how to correct this?

Thanks,

Mike

174replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Same problem here , very disappointed in eero and will be looking to switch to Googles mesh ASAP. 

    Like
  • Very frustrating.  I have a new Sonos Soundbar that connects to an Access Point across the house.  It refuses to connect to the one in the room.  Works fine, so I don't really care, but it is odd.  I have lots of devices that connect to distant points...again, they are working so I don't worry about it.  Unfortunately, it is one of the "features" of Eeros.   It will never be fixed because they feel it is not broken.

    This and the ability to turn on/off a band at will is the main reasons I will be dumping this system when the next generation of MESH is available.

    Like 1
  • It's very odd.....I'm using the inSSIDer app and when I move around the house I see the wifi switch between the access points 3 in total around the house and garden.  I did have the initial issue which many are experiencing but after upgrading to OS 3.19.0 it worked fine.....I have ios devices, sonos, echo's and laptops which all  roam and switch to the AP's.  I would like to know from eero tech why it works for some and not for others? 

    Like
  • I have the same issue ... and dont tell me the devices are the issue. I have 3 ring units ... one doorbell ... one flood light on the garage door ... another in the back of the house ... the ring door bell talks 5ghz ... the flood lights talk 2.4ghz ... the door bell talks to the upstairs eero ... and the front and back yard talk to the upstairs eero ... the garage has an eero installed ... right next to the light ... on the inside of the garage. All connect to the fuirthest point ... when  I try to watch the video on the ring the whole thing hangs ... not often ... but they must lose their connection to the eero ... and cant activate correctly. I have an android phone ... and even moving around the house the phone will only attach to the eero in the bedroom upstairs ... not to the nearest access point ... nearest eero ... I have tested this thing for days ... and actually ran an Asus wifi and turned off the Comcast wifi ... when I attach to the Asus ... my phone works ... but when I attach to the eero ... the speed is slow ... I assume I am too far from the upstairs unit.

    I bought this from Amazon about 4 days ago ... it installed easily ... but my devices do not connect to the nearest eero at all ... they will always try to connect to the upstairs eero ... the backyard ring should connect to the family room ... that is where the nearest eero is installed ... and it does not ... for some reason it wants the upstairs eero ... which is further from the backyard.

    The software is not real time when showing connections ... and it is hard for me to tell who and what is going on.

    We have wifi in the office ... I work from a bank ... and that has access points ... and my phone seamlessly connects from one to the next ... even if I go from one floor to the next ... if I am on the 5th floor ... in Jersey City ... and go to the 7th ... it works fine.

    This is what I was expecting ... not a complete failure. 

    I am a software engineer ... and thought that I could hack the eero ... by using an android simulator to run the eero ... its called BlueStack ... and I can run any android app on my desktop ... atleast this gave me realtime connectivity to the network, but allowed me to use the eero app.

    I have tried rebooting ... all the devices ... and took my phone and disconnected from the eero and had to relog in to my eero wifi ... nothing works ... it always pushes me back to the upstairs eero ... so you cant tell me that it is my android phone that is doing this ... not when I am connecting right next to the eero wifi ... why would my phone know what or who to connect to ... it would hopefully connect back to the nearest eero ... atleast that is what is advertised ... but it does not ... dont tell me my phone has some alien inside it to reconnect to the upstairs eero ... I mean aliens dont exist ... viruses do ... but not some artificial intelligence inside my phone.

    I am very disappointed in the product ... and to make matters worse ... I bought 3 initially ... and then bought 3 more ... which I have not installed because I am seeing all of the issues that have been spoken above. Had I known this ... I would have never bought this thing ... and just bought a high end router ... with some big wifi area coverage ... one big animal hanging in the central part of my house.

    Right now ... I am sending back all 6 units ... one set that I tried ... and one set that is still in the box.

    I am going to move to a wifi router with an access point located upstairs to ensure I have the coverage. And will add more access points if I want more coverage.

    I wanted this thing to work ... and tried for days moving them around ... unplugging ... resetting ... nothing works.

    I work from home ... due to covid ... and so does my wife and son (college) ... we have 1gig coming in from Comcast ... and had to move the modem to the basement due to a line issue with the cable running thru the house. I have my house wired ... and have 4 1gig hubs located in various locations ... everything is wired.

    The only thing on the eero is Roku on the first floor ... which connects to the upstairs ... and 3 ring devices ... thats it ... oh, the ring base station ... 

    I have very little on the eero ... but when I am downstairs ... I have to use it ... the wifi is in the basement thru comcast ... and upstairs is an Asus wifi ... 1gig wifi box.

    I was hoping that this eero would replace all my wifi boxes ... and make it one network instead of switching from one wifi to another ... but it does not work.

    On Friday ... or Sat ... this week ... I should get the new wifi router box from Amazon ... and have that installed and turn my upstairs wifi box into an access point ... and then send back these units.

    I am not upset at all ... as I did not lose any money ... but I lost alot of time testing and trying to reboot all of these devices ... it was not a nightmare ... but it was an exercise that I would never want anyone to go thru. Yes I am a software engineer for a big bank ... and we would never put out software like this ... we would be hung out to dry ... maybe it was made in China ... who knows ... maybe the dev ops guys came out of college and blew past the customer satisfaction training ... or the due diligence ... who knows.

    All I do know is this thing is not worth the money or my time ... and it is going back to Amazon ... right now it is just bad plastic ... bad ... really bad.

    Like
  • What a sh**show!!!! 

    It should be logical that the nearest eero should be projecting the strongest signal and getting picked up. As many others have pointed out, I have an eero on 3 levels of my house. Invariably my office computer connects to the one in the basement and results in lossy/freezing video conf connectivity! 

    I am amazed this is even problem STILL BEING DISCUSSED. I am returning this piece of junk and investing in something else unless eero has a solution. 

    TErrible customer service. Never recommending this product to anyone.

    Like
      • txgunlover
      • txgunlover
      • 6 mths ago
      • Reported - view

      aarkayne You're right... and if you client device isn't picking up the strongest signal the problem is with your device, not eero.

      Like
  • i have 3.20.0 and still face this problem!

    Like
      • txgunlover
      • txgunlover
      • 6 mths ago
      • Reported - view

      aarkayne Firmware will not affect this.  The client device itself, NOT the access point (eero) determines what access point the device connects to.  You need to contact the manufacturer of the device that isn't connect to the AP you wish instead of eero.

      Like
      • aarkayne
      • aarkayne
      • 6 mths ago
      • Reported - view

      txgunlover do you hear what you are saying guys? how can EVERY manufacturer in the world be wrong and eero right? where's your 'customer first' and being obsessed with customer experience?

       

      terribly terribly disappointing. you've lost me as a customer forever.

      Like
      • mpimenta
      • mpimenta
      • 6 mths ago
      • 1
      • Reported - view

      If the problem is on the device decision, why google solution does not have this issue? I had an eero system and sent it to my parents because it was driving me crazy. I got the Google-Nest solution. The access points are exactly at the same positions where the eeros were and everything works fine now. My devices are connecting to the closest access point. how come? 

      Like 1
      • Hewittm
      • Hewittm
      • 6 mths ago
      • Reported - view

      my friends got eero as do I

       

      he had same problem as many on this thread and went to lynksys mesh .... everything works correctly now 

       

      Soneone at eero explain this why 2 vendors get it right with same devices but eero doesn’t ? 
       

      the chipsets of all the mobile devices haven’t changed what has is the chipsets of the mesh vendors being used 

      Like
      • austegard
      • austegard
      • 6 mths ago
      • Reported - view

      aarkayne I don't think he even works for eero - he just has a religious zeal about this issue. All of us (and Apple, Sonos, Google, Dell, etc) are wrong, he and eero are right; thus there's notghing to be done except to complain to your device manufacturer... smh

      Like
      • txgunlover
      • txgunlover
      • 6 mths ago
      • Reported - view

      aarkayne I'd take a look at the Wifi standard and find out for yourself who is violating it... Not "EVERY" manufacturer got it wrong...

      Like
      • txgunlover
      • txgunlover
      • 6 mths ago
      • Reported - view

      austegard Recommend you work with the lead developers for eero over at eero's subreddit if you'd like to know more about the issue.  You can take their references, do your own research, and find out for yourself.

      Like
      • robertsd
      • robertsd
      • 6 mths ago
      • Reported - view

      txgunlover I’ve had Apple and Amazon devices, HP laptops, custom built PCs all affected by this, I don’t deny maybe Eero is trying to do the right thing wrt WiFi standard but obviously to some pedantic extreme. 

      Like
      • txgunlover
      • txgunlover
      • 6 mths ago
      • Reported - view

      robertsd I have over 130 continually connected devices.  Very few exhibit this behavior.  I have no Apple devices.

      Like
  • The ask isn’t to violate WiFi standards, the ask is for eero to fulfill its promise of being a better WiFi system, which it is currently failing for a lot of customers. Implementing the v and/or k extensions could help? I can’t think of a single manufacturer of my 50 client devices that is consistently picking up the stronger signal, so I (and others) are looking for eero to come up with a creative option. TrueMesh is already just simulating WiFi, so they’re obviously not afraid of going their own way. 

    Like 1
  • If we had the ability to reduce transmit power, that would go a long way towards facilitating client roaming. But that adds complexity to the relatively simple user interface. I have a mix of mobile clients and they roam seamlessly on my home system (UniFi) with reduced transmit power. I find tweaking wifi systems more of an art than science because of all the variables at play. 
     

    The eero system is a lot easier to setup than prosumer systems like unifi though. I’ve setup a couple eero systems for relatives and they’re all happy so far.

    Like
  • I have several TP-Link smart switches at home. Two of switches are next to each other, but one of them keeps connecting to a weak and far away Eero beacon. Sometimes, both. Well, that should not be a problem, but the issue is that Echo/Alex reports that the switch is not responding, yet, it works in TPLink's Kasa app perfectly. I have to delete and re-discover these switches again and again, which affects the Alexa routines.  I have tried everything including reserving the IP address for it. Nothing helped, and I don't know whom I should complain to. When I unplug that beacon, the issue is not there.  I have 1 main Eero Pro and two beacons. The beacons have had many problems, and I ended up unplugging these beacons. It's the most frustrating product I have owned since Windows Vista. 

    Like 1
  • I have the same issue 3 years after you guys!  My Logi Circle baby monitor chooses to connect to a distant router with terrible signal strength despite a strong router just on the other side of the way about 5 feet away.  This is scary because a baby monitor can be a life or death piece of technology.  The fact that Eero doesn’t allow for a Mac Address black list on each router is astonishing, negligent, and in my case dangerous!! I expect my baby monitor to work and if it is connected to the wrong router I have no ability to switch it or force it to re-connect to another node.  
     

    Eero can you please respond to me here.  I have 3 Eero Pros and am not sure what to tell my wife.  Do I tell her too bad and let’s just hope it doesn’t fail us when we need it most?  Is that the recommendation from Eero?  
     

    I guess I could buy one more mode just for the baby room but that seems insane given my whole house is 1500 sqft on one floor and I already have 3 Eero Pros all connected to Cat6 Ethernet.  

    Like 1
      • Lhomer
      • Lhomer
      • 3 mths ago
      • Reported - view

      Zachdaddy 

      Buying another mode to place in the same room will NOT help - I installed my EERO Pro a month ago and have the same problem discussed above. Installed three modes in the house, one 7 feet from my work laptop (that never moves) and can actually see when the difference when it switches to a distant mode in the house; everything obviously slows down. Put the laptop in airplane mode momentarily and the mode switches back to the nearby mode. After a few hours, the connection transfers (all by itself) back to a distant mode in the house. Not very happy with the system - guess what's next ....

      Like
  • This is years later and this issue still persists. Eero has done nothing to improve this it seems, very disappointed. 

    Like 1
      • txgunlover
      • txgunlover
      • 3 mths ago
      • Reported - view

      Jimmie There is nothing they can do.  It's completely related to the client.  Clients choose what AP they connect to, not the other way around.

      Like
      • Jimmie
      • Jimmie
      • 3 mths ago
      • 1
      • Reported - view

      txgunlover That's not how their web page or troubleshooting reads. Turning off the wifi and turning it back on is supposed to be their solution. There's no reason that an access point <5 feet away doesn't get the connections but the access point 20+ feet away does, even though there's a brand new Eero Beacon in between the two points. 

      I've got a smart hub 3 feet away from an Eero point, the smart hub is instead routed to another Eero point 20+ feet and on another floor. Turned both off, again, handed off again to the access point on the other floor. That Eero point near hub is shown to have good connection to the gateway Eero, yet it instead connects to the further point with a higher ping and higher latency. 

      The gateway has zero connections, zero. Nothing connects directly to it despite it being the Eero Pro with gigabit connection. Not the streaming devices feet away, not the tablets in the room, not the cellphones. Just picking up the tablet now to check and the pings in the game are well over 500ms, speed tests are all high latency. There's no excuse, and no, it's not the devices. 

      This wasn't an issue with the Google WIFi system this replaced. 

      Like 1
      • txgunlover
      • txgunlover
      • 3 mths ago
      • Reported - view

      Jimmie That's how WiFi works, and it is absolutely how eero works.  Clients determine what AP they connect to.

      Like
      • Jimmie
      • Jimmie
      • 3 mths ago
      • Reported - view

      txgunlover 

      if a gateway Eero Pro won't take any connections from feet away, an issue many have, that's the Eero. It's nice of you to white knight for Eero, I'm sure Amazon is thankful. There's no way that the the most stable connection for the devices is a weak signal across the house when they first connect to the network.

      So as you're saying that multiple products of multiple brands all choosing the weakest signal with high latency to connect to is each individual devices fault for not connecting to the strong WiFi signal feet away when they connect to the network is the devices fault, you really don't see how ridiculous you sound. 

      A gateway access point taking ZERO connections at any point from devices feet away is absolutely an issue with the product, not the devices. Please, by all means, go on.

      Like
      • txgunlover
      • txgunlover
      • 3 mths ago
      • Reported - view

      Jimmie Absolutely not.  A client chooses the AP it connects to. 

      Like
      • Jimmie
      • Jimmie
      • 3 mths ago
      • Reported - view

      Jimmie repeating yourself doesn’t make it any less false. If an access point can’t take a connection it’s the access point. 

      Like
      • txgunlover
      • txgunlover
      • 3 mths ago
      • Reported - view

      Jimmie I'm sorry you don't understand how clients choose AP's, but the bottom line is, what AP a client connects to is completely up to the client.  You can be right next to an AP and ultimately the logic on the client determines what AP it talks to.  Apple devices are notorious for choosing the first AP they "see" in their scan regardless of signal strength.   Your complaint here is with your client.  No amount of complaining about how WiFi works will change the client's logic.   Think about it logically, what kind of security risk would there be if AP could direct clients to whatever AP they wanted?  

      Like
      • Jimmie
      • Jimmie
      • 3 mths ago
      • Reported - view

      txgunlover unless the client can't take connections, hence the 0 connections feet away. You keep trying, you're still wrong and going hard with the White Knight for Eero.

      Cool story bro.

      Like
      • txgunlover
      • txgunlover
      • 3 mths ago
      • Reported - view

      Jimmie Clients don't take connections..  AP's do.  I've worked with some of the largest industrial Wifi networks for more than 20 years, and can assure you, AP's never dictate to a client what AP's MAC address to connect to, the client always chooses.

      AP's can "poison" a connection to force the client to re-scan, but once they disconnect to re-scan the logic on what AP to connect to is up to the client.

      Bank on it buddy. 

      Like
  • I know you like to beat this point and you are correct to a point.  The issue here is that with non Eero AP's the client switches quickly or connects to the closest one.  Replace the AP with an Eero and you don't get the same behavior.  Same client...different behavior.   I have tested this with ASUS & Dlink AP's.   I have a few Wifi lights that insist on connecting to a distant AP with a very low Signal, they ignore the Beacon that is 5ft away from them...  Replace the Beacon with another AP...and they connect to it 100% of the time.  Replace the Beacon with an Eero Pro, and they connect to it about 20% of the time.  

    I was able to trick them by turning off all the eeros except the beacon and a distant Eero Pro.  Once they "found" the Beacon, they stuck to it.  Brought up the rest of the Eeros and they continue to go to the Beacon.  

    Again, if I put the Asus AP in the Beacons place, the bulbs connected to it 100% of the time.  And this is with the entire Eero network up and running.  

    Like 1
  • I've tried it with Linsys Velop and BT Mesh and consistent results when moving round the house/garden  in terms of devices picking up the strongest AP device signal.  Switch back to Eero and it never switches from the first AP it connects to until I turn off some AP's and force it.  I should get the same behaviour with all my devices no matter what Mesh network I implement.  

     

    The device makes the decision!   So why does it make the logical decisions with Linsys and BT Mesh and make the wrong one with Eero?

    Seems nuts to me and this thread seems to be going round in circles

    Like
  • I have this problem as well.  HP Laptop consistently connects to farthest eero (which results in 90% reduction in potential bandwidth).  Toggling Wi-Fi on laptop does not help: it always re-connects to the eero with the weaker signal.  My workaround is to unplug the farther eero.  This sucks :(

    The community posted the following feature request FOUR YEARS AGO and upvoted it 274 times:

    If you care about this issue, please upvote using the link above.

    Also, someone posted a newer feature request 6 months ago, adding a suggestion to be able to kick a device off a specific eero so the device can rescan:

    This 2nd one encompasses the request of the first one and adds a useful additional request, but it only has 4 upvotes and will take a long time before it accumulates enough to be noticed, so the first one still carries importance.  Please upvote BOTH. 

    Thanks!

    Rex in Hawaii

    Like
Like14 Follow
  • Status Answered
  • 14 Likes
  • 9 days agoLast active
  • 174Replies
  • 30657Views
  • 74 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com