Devices not connecting to closest eero
A quick background on my setup:
- I am running the latest version (1.4) of the iOS app
- I am running the latest firmware (2.1.0) on my three eeros.
- My first eero is connected as follows: modem -> eero --> switch
- My other two eeros are hardwired via ethernet back into the switch.
Upon updating the iOS app, I started checking to see which devices are connected to which eeros. I was surprised at what I found.
- Most of my devices are connected to the primary eero.
- An iPad in an upstairs bedroom is connected (with a weak signal) to the primary eero which is downstairs in my den even though there is an eero in the same bedroom as the iPad. (The iPad stays in that bedroom, it never wanders around the house).
- My Rachio sprinkler controller is also connected to the den eero even though there is an eero much closer to the garage.
These are not the results I expected. I thought I placed the eeros to give me strong coverage throughout the house but the devices don't seem to want to connect to the closest available eero. I also thought since I wired them via ethernet that this would give me the strongest possible mesh network possible.
Did I do something wrong in my setup? Any suggestions on how to correct this?
Why has this thread gone silent? Eero tech support, you don’t have anything further to say about these issues? I have 5 eeros throughout my home and my WiFi is still terrible. I have devices on one side of the house connecting to eeros on the other side of the house and visa versa resulting in multiple devices with poor performance. This is a massive issue. I spent multiple hundreds of dollars to avoid this headache. Isn’t it your website that says “Life is too short for bad WiFi?” And “You need a system that works” Makes me sick reading through your site.
I've noticed that when there is a power blip and the Eeros restart that things get messed up and my gateway typically ends up with a whole lot of connections that should be attached to closer eeros.
Also, another thing I've noticed is that some devices do not seem to know how to connect to a mesh network and wnat to connect behind the scenes to a device ID rather than to a network name (and closest Eero). In particular, I've got six security cameras that all do this and I've got four Xbox 360s that also do this. I've also got a Black & Decker wifi slow cooker that does this.
For the security cameras, I have to restart the devices and hope that they go to a new Eero and the results have been pretty good, however they sometimes try and connect back to the specific Eero that they originally connected to. With my previous mesh network (Nova) the cameras would show the different Nova units but all of them had the same network name so I had to guess which one was the closest. So Eero is WAY better than my previous mesh solution.
For the Xbox 360s, which I use throughout the house as full-feature WMC extenders, they don't even give me the option so connecting to a mesh network is a bad solution for the Xbox 360s. I've had to get a Nova square instead of a Beacon for each Xbox 360 so that I can hardwire them directly into the Nova. That seems to work very well in fact - but only because they have ethernet capability!
Eero support keeps telling us there are nuances to making wifi devices connect and that they cannot control that which I agree with to the extent that it is a challenge. But it's not creative enough. Here's my suggestion:
Manual config capability: Give us the option to go into a specific Eero/Beacon and when we see a device that should be connected elsewhere, allow us to disallow that device from connecting just to that Eero/Beacon in the future.
Auto config capability: When a device connects to an Eero/Beacon have the other Eero's/Beacons on the mesh network try connecting and measure which one has the best connection then auto-deny and auto-accept that device to the best Eero/Beacon.
At least see if we can have the manual config option please! I know we already have the option to manually disallow a device from joining the network but I'm suggesting a different layer of control so we can also disallow the device from connecting to a specific Eero or Beacon while still allowing it on the mesh wifi network.
Here is another post with the same issue I have a 10 minute video of this issue happening on two iPhone xs max’s at the same time. I suspect all my devices would be the same if I moved around with all of them. both iPhones stay on the the main eero connected to modem while I’m right next to the remote eero on the otherside of my house. I’ve toggled WiFi on and off, airplane mode, I open and close other apps, load safari pages and nothing just won’t switch force close the eero app open it back up and it still stays on the wrong eero! It’s really odd to me that my device is deciding to stay on the one bar connection across the house versus the full bars right next to it and it’s really odd to me that you guys don’t have a feature/toggle where I can just press to connect to this eero! I think that’s the best feedback everyone on this topic has given y’all!!! seems like it would be a simple fix to add an eero force connect toggle for each eero on the app. This is pretty disappointing for me because the whole reason I return my Xfinity equipment and Xfi pods was for pretty much this same reason, I had to constantly toggle my Wi-Fi on and off every time I moved 5ft around in my house except that actually worked when I did it, this doesn’t matter it will just switch whenever it wants too. $500 bucks just seems a little steep for something that can’t handle switching devices properly or $1200 iPhones seems a little ridiculous when they can’t handle switching. Either way it’s one of these devices that we buy at steep premiums that don’t work properly or as advertised. It gets super frustrating and very rare to find a product of any kind that the consumer doesn’t end up paying to be an R&D consultant lol and in the end no real solutions just the next version. You’d think by 2019 these things wouldn’t be an issue since we have autonomous cars. Wait doesn’t that tech rely on some kinda networking and mapping and clear device communication to work properly as well???
This is an absolutely ridiculous problem and to have Eeros support bask in ignorance with a grin about function of design is disgusting. Wake up Eeros support!! This is a major problem. We all bought into this system purchasing extra devices thinking we'd get better service throughout our homes. But instead we have poor connections with devices stuck on far away end points. This makes absolutely zero common sense. I am furious with this terrible design and I'm happy to let all friends, family and review site know about this flawed product that I would never recommend anyone to waste their money on like I have.
do any of you recommend a different better system ?
I just bought my 7th unit, going to install right next to the computer which is connecting to downstairs unit, and will post pictures and results
ttt I can't recommend any competitors as I am unsure if it violates ToS on here..
Dmbtay my Samsung TV is roughly 2 feet away from the nearest eero. It frequently ends up on the eero a floor above or below. Because of that I have it wired in now..
i now have to turn my phone completely off and on for erro to register its not even on the network because my device is in airplane mode with the wifi turned off in the settings, same thing for connecting to the closest erro.... so is this the device still deciding to stay on the app?
Eero Support, I respectfully submit that when our devices don’t connect to the Eero with the best signal strength that the value of a eero mesh network ceases to exist. When I go into my master bedroom and my iPhone connects to a Eero on the other side of the house with crappy connectivity this is a SERIOUS problem. As a baby step in the right direction, why can’t we use the Eero app to choose which device to connect to? I would tell my stupid iPhone to connect to the Eero 2 feet away rather than one on the other side of my home. While this isn’t an ideal solution, it’s a hell of a lot better than being completely shit out of luck. For the love if God, why can’t you deliver this feature?
- Status Answered
- 4 wk agoLast active