Devices not connecting to closest eero
A quick background on my setup:
- I am running the latest version (1.4) of the iOS app
- I am running the latest firmware (2.1.0) on my three eeros.
- My first eero is connected as follows: modem -> eero --> switch
- My other two eeros are hardwired via ethernet back into the switch.
Upon updating the iOS app, I started checking to see which devices are connected to which eeros. I was surprised at what I found.
- Most of my devices are connected to the primary eero.
- An iPad in an upstairs bedroom is connected (with a weak signal) to the primary eero which is downstairs in my den even though there is an eero in the same bedroom as the iPad. (The iPad stays in that bedroom, it never wanders around the house).
- My Rachio sprinkler controller is also connected to the den eero even though there is an eero much closer to the garage.
These are not the results I expected. I thought I placed the eeros to give me strong coverage throughout the house but the devices don't seem to want to connect to the closest available eero. I also thought since I wired them via ethernet that this would give me the strongest possible mesh network possible.
Did I do something wrong in my setup? Any suggestions on how to correct this?
Eero Support, I respectfully submit that when our devices don’t connect to the Eero with the best signal strength that the value of a eero mesh network ceases to exist. When I go into my master bedroom and my iPhone connects to a Eero on the other side of the house with crappy connectivity this is a SERIOUS problem. As a baby step in the right direction, why can’t we use the Eero app to choose which device to connect to? I would tell my stupid iPhone to connect to the Eero 2 feet away rather than one on the other side of my home. While this isn’t an ideal solution, it’s a hell of a lot better than being completely shit out of luck. For the love if God, why can’t you deliver this feature?Reply
It’s 2019 and I am also experiencing this issue with my iPhone X with most recent iOS. I get home and walk upstairs to the bedroom and my iPhone is virtually useless because it’s still connected to the living room eero. I have to constantly toggle with WiFi off and on. It’s pretty sad that for like a $500 “best in class” system and multiple years of complaints this isn’t solved.
I get that the device decides but eero could choose to disconnect devices with like 1-2 bars.
I know that good commercial grade wifi does not suffer from this. Come on eero team. You guys gotta solve this!Reply
If you all could see my house, it would look like the matrix, but broken. 48 devices many connecting to Eeros not even close to where the devices actually live (fixed). Worse the computers where we do our business, connect to Eeros across the house (4k sq ft). Causes a lot of intermittent connectivity (VPN, Gaming, etc.)Reply
I have 10 eeros in a 3-story 5,500 sq ft house.
Quick math-I have $2000 invested in eeros. The system performs solidly but it's connection to my iPhone XS Max is highly illogical. The eero to which it connects is the furthest one away, and the opposite side of the house, in the basement, one level below where I use my phone the most. I tried resetting the whole network, resetting my phone, resetting all network settings, turning off Bluetooth, resetting the eero to original factory settings and still it persists in insisting on connecting to the furthest-away eero.
I don't care how much "nuance" it takes for you to address and resolve this issue once and for all. You should be embarrassed to take my money or anybody else's until it is no longer a ridiculously inexcusable issue.Reply